Ordered from Smashbox whilst they had a discount running for the May Bank Holiday. 5 days later I have just been informed that the item is out of stock, with no explanation or apology for the fact it's taken 5 days to update me. I waited 30 minutes on hold to speak to them on the phone and couldn't get through, used the service where you can request a call back and heard nothing. It took 40 minutes to connect to someone on Live Chat who reluctantly offered to refund the 20% off I'd used, but only if I purchased a more expensive item this time. Abysmal service from start to finish.
EDIT It's now 10 days since I was promised a refund of 20% if I placed a new more expensive order. Multiple calls, emails and live chats with Smashbox and still no signs of my money - PayPal have confirmed no refund has been processed despite their false claims to the contrary.
Review by Oonika8 months ago
My package was send back to them and now they wont transfer my money back. Ive spend more than 2 months on this case.
Review by Ayhan9 months ago
I ordered the beauty countdown advent calendar. Smashbox claims this contains 283.00 worth of products. I dont think this is accurate given that most of the products are samples.
That said thats not the most disappointing aspect of this product. To my wifes disappointment 3 of the days were empty and contained no products. I used the contact form on smashbox.com, smashbox failed to respond. I wouldnt deal with this company again
Review by Sharavana Braci10 months ago
Just popped in to the Boots Marble Arch store, just to have a browse with my mum. We were just having a look at the Smashbox counter where we were approached by Carolina. She went above and beyond to help us find the perfect mascara and it was a pleasure to speak to a member of staff who was just naturally bubbly, confident, honest, and extremely knowledgable and passionate about the Smashbox products. I wish she was there every time I visited the store as she’s very smiley and approachable.
Review by Aileen Lenczewski1 year ago
I love Smashbox products. Ordering online is simple and quick. Delivery is slightly slower than other companies but I wouldn't say excessive, usually around a week from order to delivery.
Review by Yoskel Hladun1 year ago
This is the worst company I have ever bought from online !
I buy alot of cosmetics online and this company's customer service and service is quite simply appalling!
I have only read one review of this company and the problem was the same as mine. A company that is consistant with the same problem is a company everyone should steer clear of !
I placed an order on a Wednesday and never received a confirmation email to let me know my items were dispatched so I had to chase this up and contact them.
I was made wait 2 days before I got a reply and the reply was simply an auto generated message which was dismissive and cold.
I replied and still have recieved no reply and that was THREE days ago!
I waited SEVEN days for my order to arrive.....shocking and appalling are the best way to describe this company and I will never buy from them again !
Review by Lawes Draycon2 years ago
Ordered from Smashbox UK more than a week ago, still have not received a confirmation of dispatch, used their online chat services and all they could do was to refer me to send the customer service team an email - what? The agent insisted that I have to allow 72 hours for their team to give me a reply, it has been 2 days and I'm still waiting - just unreasonable and illogical.
Review by Masani Maretic9 years ago
Smashbox is rated 2.0 based on
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