I paid a deposit of 900£ for what ? When they came to fit the black box on my car they started to accuse me that my car is modified just because they was JUST THINKING that i have black tints on the back ! They said that my insurance will be cancelled without even asking me to prove that my car is not modified ! After i had a chat with them they said they will allow me to prove that my car is not modified . I gave them 3 different types of documents about my back windows who came black from factory , after every document they ask me something different refusing to send me an email with what exactly they need because they can’t do that or maybe the main reason is that they are not allowed to do this accusation ! But i saw i m not the only one who is not happy about them !
Review by Mariamagdalena Esmezyan2 months ago
Polite staff, got everything sorted quickly for me.
2nd year running ive had a policy with this insurance company and i couldn't fault them at all. When ive rang or emailed ive had a response straight away to my issue or query. Very happy with the service provided to myself. I recommed a friend and she took a policy out with smart wheels and shes also never had a problem. Reason for not giving 5 stars is sometimes i feel that the black box scores are not always accurate.
Review by ChangHao Tureta3 months ago
This is a very reliable company, been with them for quite a while now and never any problems, there staff are happy and sort any problems at the best of there knowledge would highly recommend.
Review by TerrieL3 months ago
I haven't had an issue with them as I'm sitting this review... I work at a school and needed insurance, these guys were the cheapest and the easiest... A man came out to fit my black box and he didn't do a bad job... I have been able to modify my car a little within their guidelines and have had a good laugh, I'd reccomend these guys
Review by Sidalg3 months ago
This car insurance company is one of the most affordable company even though it requires black box but I think it’s worth it. This is because the black box allows you to see and track where your car is parked or has been by looking at it on the app. So if your car does get stolen you don’t need to worry as you can see on the app where your car has been stolen to.
Review by Tapsie3 months ago
My son had his first insurance with Smartwheels and it will be his last. Took the policy out when he was a student, when he finished his studies he took a warehouse job to tide him over. Being the right thing to do I informed S/Wheels and they increased his premium by £168 for the remaining 6 months. I wouldn't have minded paying a admin charge but this increase is ridiculous. Their penilising a young man that wants to work for a living. WARNING - THINK TWICE BEFORE USING SMARTWHEELS.
Review by Picrev Elskamp4 months ago
Excellent service. Very easy to access my insurance. I am very happy with the way things were dealt by the company. Would definitely recommend!
Review by Jessixa Yarto4 months ago
Amazing service my insurance has gone down each year and I’ve even earns rewards for good driving !!
Review by CBSubi4 months ago
Very good to be with.
Review by Phel5 months ago
Automatically renewed insurance via email and even though we emailed back same day saying it wasn’t required refused to accept cancellation as was in writing and not on telephone! No where was it made clear you could only cancel on the phone! Now trying to peruse fees and charges!! Stay well away!
Review by Fryslân5 months ago
Truly shocking to deal with. My partners son is renewing his policy with them at the moment. He is having a black box fitted as is expected, but is being bombarded by emails on a daily basis regarding the box, no claims proof, all coming at him with such a threatening attitude its truly shocking. Its like they don't want people to deal with them! Not impressed.
Review by MattV Pogose5 months ago
I wanted to leave this review as I think people need to know the positive reviews about this company. My son took out the black box insurance with this company exactly a year ago and we have had NO Problems with this company whatsoever. From the very beginning they were great with him right to the end. He would have stayed with them but unfortunately there renewal price was too high he got a better deal elsewhere. But I just want to say to any young driver out there who’s had a good price from this company and are considering buying there insurance then do it. As long as your completely honest with them you won’t have any problems at all. Don’t listen to the scare mongering of people saying that their insurance was cancelled for no reason ect that’s a lot of rubbish. I read reviews like that and was worried. But I had nothing to be worried about. Great service from beginning to end.
Review by TrustyCanadian Nettles7 months ago
Awful, slow communication left waiting days for important doctuments to come through instead of the promised 24 hrs. Promised open hours also incorrect.
Review by Penwen11 months ago
Great Customer Service - Very efficient. Would recommend to people.
Review by Customerkirk11 months ago
Best company kind customer service
Review by Shebaniah1 year ago
-100 if I could give it
My Son paid £1600 up front because he's under 18 and couldn't set up a direct debit , but now because unfortunately he has had an accident refusing to pay up, not only that, but have sent out 3 different letters claiming that he has had 3 separate accidents around the country with details of 3 different registration numbers and names (what's happened about data protection!). We have spoken to smart wheels on several occasions obviously first to report the incident, but only now to be harassed by them about the box he had installed, have explained that car is in garage being repaired, only to have email today saying unless they hear from us the insurance is going to be cancelled, ( give me strength),
have emailed them back so await their reply, hard work, leave it to u to decide whether to insure your car etc.. I now what we'll be doing in future
Review by Elocenter Hindia1 year ago
Premium quoted on line £1300 so called them went up to £1700 get a phone call stating I had said my son had a years ncb !.Impossible due to him only passing 3 days before we insured with this God aweful company.So now they wanted £2200 so cancelled policy cost me £100 but its worth it to be rid of them.Tesco seems to be the fairest company for young drivers.Also Smartwheels didn't mention my son could not use his car to go too work and back all though we specifically asked if could the small print said different another phone call another hike in price.Glad we hadn't got the box fitted.So to sum up please don't use this company without you want ripping off.I have to wait 7 /10 days for refund.JOKERS.
Review by JoshuaCarpenter Theodorikakou1 year ago
Please do not use this Comapany
I cannot stress enough how bad this company is yes they may be cheaper but there boxes damage the electrics in your car the location/ speed analysis is faulty .They do indeed pick up your movements but not the right place you may be on a 40mph road but the box picks up and records nearby 30mph road so scores go down.This enables them to cancel your insurance after receiving high deposits and monthly charges.They will not offer any refunds or admit that there is a problem.You will be left with threats of Bailiffs and no insurance .My son recently ended up paying £600 for two months insurance .All they are doing is taking advantage of young driver .
Review by Julianita1 year ago
How can you justify your cancellation fees - keeping 47% of premium for 1 months cover on a young driver policy average premium £2500 that’s over £1000 cancellation fee! Avoid at all costs - they will cancel at some point the money’s too much of earner not to
Review by Vishar1 year ago
Absolutely awful. -10 for speed when I haven’t been speeding. Awful smoothness score for god knows why and they are just getting worse and worse so they will probably try cancelling my policy soon too. Called up 3 times over my scores and nobody calls back they just say no notes have been left to say call back and that isn’t a my fault because I’m speeding and can’t prove I’m not. Lure you in with the cheapest quote then add lots of extras on such as hundreds of pounds of tax that they should tell you about straight away and the rewards are poor. I get a maximum of £43 per 4 months and my insurance was thousands. Appalling.
Review by Waldiju Haayer1 year ago
DO NOT GO WITH THIS INSURANCE COMPANY !!
They will tempt you with a CHEAP quote with their black box.
The blackbox device is faulty picks up location of nearby roads even if you haven't driven on them. E.g I was on a 40mph road and it picked up a 30mph road nearby which gave me a -10.00 score for speeding.
They will keep your deposit and no refund you anything after cancelling your insurance.
Trust me it's better to pay a bit extra and go without a blackbox, Staff are very rude and will not call you back about anything.
I would rather get banned from driving than go back to this insurance company
BIG SCAM YOUNG DRIVERS BEAWARE
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