I am a primary care doctor who also does work comp evaluations, some are quite complex and long. SmartMD has done an excellent job transcribing my reports. Accurate and fast turn around.
Review by Boulos Oladuti11 months ago
responsive customer support
easy set up
pasting directly into EHR
templates easy to provide and used well by the trascriptionists
overall perfect service.
1. android app for dictation is sorely needed. it can be as simple as using a 3rd party app that uploads directly to your system -eg use a google drive or something. Can't just say no, we only work with iphone/ipad.
2. the iphone app is a little crowded, but overall usable; would be nice if we had the option to use an app without any features except dictation and upload for those users that did not want anything else.
Review by Yunhong Gamber1 year ago
Everyone has been so great to work with. Thanks for making it so easy to get up and running.
Review by Meldy Winocour1 year ago
Excellent customer service. Have used this company for years would always recommend them.
Review by Nanaweikule Alcoba1 year ago
Excellent customer service!
SmartMD is an all-inclusive integrative solution with impressive customer service. Reports are transcribed quickly and accurately, e-prescribing is integrated into the patient's chart, and printed documents are scanned directly into the patient's chart. It doesn't get any easier than that!
Review by Debber1 year ago
SmartMD is a GREAT service. Turnaround time and results are excellent. Whenever we need help, the service is prompt and we don't have to go through a myriad of menu options. Highly recommended
Review by Portugal2 years ago
Three reports I've dictated have been professionally typed with a quick turn-around time. Recommend without hesitation.
Review by Vanda2 years ago
I have been working with Jan Olsen and she has been wonderful. Any problems I had were resolved quickly. The reports are accurate and timely.
I would recommend your company to anyone.
Review by Quovadis2 years ago
I have had a consistently excellent experience with smartmd. The staff is pleasant, responsive and work to find solutions to problems. They are accessible, even off work hours. The transcriptions are of a high quality and are completed promptly. I would definitely recommend this company to anyone who needs transcription services.
Review by Cobbu3 years ago
Connecting with Smart MD has been the best move for my practice in years. I was perpetually behind on my EHR documentation because i was so slow manually entering notes. Now I am back to pre-EHR efficiency. I recommend this strongly to any doctor who has dictated for most of their professional lives.
Review by Kimberlynn Declues3 years ago
SmartMD is more than a helper. They are partners in making an excellent final product.
Review by Keysh Mahla3 years ago
Great service on expedited weekend work!
Review by Naturebee3 years ago
SmartMD was very helpful and always had a fairly quick response time. Nandip and Kruti was a pleasure to work with and always willing to help out any time I contacted them. All in all, a nice company to work with.
Review by Ahsun3 years ago
In the short time we have been using SMARTMD, I have found the service to be of high quality, their support has been excellent and very responsive. I appreciate that the company has been proactive in finding solutions to help my practice become more efficient.
Review by MirnaLeticiaCampos3 years ago
Jan and her crew at our local SmartMD are great! They are excellent transcriptionists and they are very responsive to our needs. They have been providing superb service to our office for eighteen years.
Review by Bahaa Gruselionyte3 years ago
I've been utilizing SmartMD for about a year now. They help us with charge entry whenever my internal team is not be able to handle the volume of claims to make our month close. The SmartMD team responds very quickly to emails and is receptive to feedback. My only pain point has been that they do make some data entry errors. That said, there are several caveats to our billing process that can result in human error if you're not completely comfortable with the systems we use. When I identify these errors, Lorna, the team manager, is great at addressing them with her team and ensuring me that she's done so. I would recommend them to a colleague because they meet deadlines and they're easy to work with.
Review by Lotoya Rivolta3 years ago
Always friendly, patient and they always deliver on what they promise to do. Outstanding customer service rarely seen these days that is always consistent.
Review by Gov3 years ago
Prompt service., great, courteous customer service
Review by Ruzhaynoire Komlosy3 years ago
Smartmd has always done a fine, professional job for me
Dr Robert Messenbaugh
Review by Zuzka3 years ago
So far first week, have 20 years of experience dictating. So far service is excellent*** AS
Review by LaRosa Kersyte4 years ago
My transcription and billing are always completed accurately and on time. I can upload my dictation by 8pm and have the final copy by 4am. This makes it possible to have my reports on the fax of a referring physician by 6am the next day. I never hear a complaint from patients about the billing service, and have found them to respond immediately to any questions raised by me.
Review by Loui Villardi4 years ago
We use started using SmartMD once the realization set in with EHR that many visits still needed to be dictated. SmartMD transcribes the doctor's dictation and posts them to the appropriate section of our EHR (with their limited access account), and generates the note for the doctor to review and electronically sign. This process is accomplished (dictation to e-signature) within 24 hours of the visit.
The value: it saves our physician a considerable amount of time. Initially, he was required to sit and essentially transcribe his A&P (1-3 minutes depending on complexity per patient, not counting the rest of the exam) with the patient in the room and generate the note -adding another 30-45 seconds to each visit. This limited his ability to detail everything he wanted and was wearing him out each day. SmartMDs service allows Dr. Baker to see patients with within MU guidelines and also provide appropriate patient care which was lacking before.
Review by Kanwar4 years ago
I cannot even begin to say how much we depend on SmartMD. I have worked with Jan at SmartMD for many many years, and accommodating is an understatement. Their turnaround is second to none. Often times we receive reports before we even know they were dictated. Our business requires our transcription service to be flexible so we can accommodate our client needs, and that's what we get with SmartMD. They fulfill ALL of our needs. We never have a problem with their quality. Their reporting system allows you to access work pending, work completed, and retrieve historical/admin information for tracking purposes. If you're looking for quality, reasonable pricing, flexibility, and a quick response time, then look no more. SMARTMD will fill all of your needs!
Review by RoxMar4 years ago
I have used this service and its predecessor for years, and I am always impressed by the technical accuracy of its typing, its very quick turnaround, and its excellent customer service. I can recommend it highly, and without qualification
Review by Keedrick4 years ago
Smart Md is a great company, with excellent customer service