It's a great company to go threw I was very satisfied with the frames I ordered they match the ones he had that the bows got broken and where got them they were discontinued so I was happy to fine frames for lenses because they were only a year old thank you satisfied customer.
Review by Srdo2 weeks ago
Run, seriously run for your life. They try and cheat you out of a refund on returns that they messed up. I have 100% proof of all docs, sent in my glasses with my RMA number and conversations and they ignore me fully.
I was only ever given 1 RNMA number, and I have proof I used the correct one. fact is you have my glasses per the confirmation email I got stating so and I provided tracking showing it was delivered to you. I have only ever asked to return 1 pair of glasses and did! If there were 2 RMA's then that is your fault!
The company continues to ignore my simple question. They gave me an RMA number in April 2019, I asked to re-order some glasses not return some. They corrected their mistake and I placed a new order.
Fast forward to August 2019, there was an issue with the glasses, no worries I asked for an RMA number. The rep used the same one they gave me in April 2019 when I did not need one. They say I used an old RMA. Makes no sense. They sent me the RMA in August, I used it and sent the pair back. They still will not refund me and they got my glasses.
Update: They still claim to be looking for my glasses I returned properly under the RMA number they gave. I have given them a tracking number (shows they were delivered) and the proof that they sent me an email stating they have received my return, yet they say they cannot nor will help til they find my glasses. Also, they have sent me 2 PayPal money requests for $27. This place is so lost!
Review by Greaney2 weeks ago
I am confused if your website takes my money and the item does not say 24hour shipping that means you don’t have the item per a comment
Response you stated? Furthermore I cannot Give a clear review because I am Concerned that i may need to cancel my order
Review by Bafford2 weeks ago
It's very sad as to how prompt they were with their reply when I had to order my glasses. Once ordered and payment was done, I have been sending them emails repeatedly with no response. I am worried that I have been duped.
Yes thankyou for reverting back through email.
Review by Salam Jarrakh2 weeks ago
My glasses, both pairs are amazing.
Review by Andrey Uguru2 weeks ago
My 3-year old Karl L frame broke. I I really loved the frame so I looked on-line for another one. The only place on the whole world-wide web that I found a replacement was on SmartBuyGlasses! The price was right, shipping was free, it didn't take long to arrive, considering how far it had to come, and it arrived exactly when predicted. Because it was the exact same size my lenses fit perfectly. Yes, I am happy! Thank you.
Review by Radjendirane3 weeks ago
Huge delay on eyeglasses with prescription
Review by Mr Caldwell3 weeks ago
The product was exactly as described, The shipping was faster then I expected. I intend to buy another pair in silver.
Review by LynnHeckerman3 weeks ago
Very happy with my purchase... would order again... quality of my Tom Ford frames and lenses was great
Review by Eelay1 month ago
I have been contacting smartbuyglasses repeatedly and i have sent then the receipt of the custom duty what they had asked for
But now nobody is replying back on the email neither there is any status about refund
I have paid 9614.90/- as the duty
Earlier they were replying quickly but not now im very disappointed
I have sent you the slip and the email stating the amount a lot of times but still u are not doing anything about it
Review by TobiasT1 month ago
Love my dsquared2 glasses, they authentic
Review by Vosblod1 month ago
Very happy I got my glasses on time they look good feel good love them
Review by Bazla Duffyp1 month ago
I lost my Tom Ford eyeglasses and needed a replacement quickly. After searching the internet, I decided to purchase from SmartBuyGlasses. My experience was EXCELLENT! The price was lower than most places. They arrived so quickly and were authentic, in original, new condition...totally happy with my purchase!
Review by PhilCustomer1 month ago
Messages like the below (and it seems I am not the first) make this company sound very suspicious. I used a perfectly fine credit card and SmartBuyGlasses did accept payment on this card (if there was a concern about high risk this payment should not have gone through). So either there are some shady business practices in play or for better terms with your bank you are trying to push all buyers to pay via PayPal. Only after contacting customer service was action for a refund taken on my original payment, but needless to say that I not may any further payments until that has happened. I have to seriously reconsider my purchase altogether given these practices. I am happy to amend this review should my issues here be resolved quickly, but for now I am very unsure I can trust the authenticity of the company and the product I had ordered.
Thank you for your recent purchase!
At SmartBuyGlasses, we are devoted to providing a secure shopping experience for you and therefore have multiple security guidelines in place to review each transaction.
We are sorry to inform you that the transaction for this order has been flagged by our payment system as a possible risk. But don't worry, we have the following solution to verify your order:
We will refund your initial payment and send an email with the Paypal payment request.
Please get back to us at your earliest convenience.
The SmartBuyGlasses Team
Review by Ashleh1 month ago
Love my sunglasses, easy to navigate website, easy to order and fast delivery...and great prices!
Review by LoveSpudsUK1 month ago
All good! Came as promised and good quality..,,
Review by Roxanne David1 month ago
I absolutely LOVE my new frame!! The ONLY bad part about the experience is the DELIVERY!!! DHL was completely inept. It took a week and several phone calls to actually get them to deliver them. SUPER FRUSTRATING!!!
Review by Kkaren Gavrieli1 month ago
A pleasure to do business with.
This will be my 2nd pair of glasses purchased from SmartBuyGlasses.
I ordered a pair of Prada frames with Prescription, delivered within a few days, tried it on, and it didn't fit right. Contacted Customer Service, RMA was processed for exchange, shipped back the frames, the exchange was processed and the new pair is on its way.
Here's the best part of my experience with SmartBuyGlasses... I used a coupon for my Prada Frames. Even with the exchange and them making new lens for my new pair, they honored the same coupon for the new exchanged pair. Now that's Customer Service and that Is why I am writing my experience with them for all to read. I highly recommend this Company and they have me as a customer for life!
Review by Anthea Puttick1 month ago
Fast responses by e-amail, no complains.
Review by Harshaw1 month ago
Good price and service! The glasses look great and the quality is perfect. Thanks
Review by Stefay1 month ago
Happy with my glasses! Shipping was terrible It took a long time I wasn’t told that they were shipping from Hong Kong y
Review by Sebok Cipkalo1 month ago
The product is exactly as described and was sent an extremely timely fashion. I am very pleased! Thank you