I purchased two "Champneys Spa Break with Treatments, Lunch and Dinner for Two at Springs" for my daughters, I received two voucher codes one of which cannot be used as it says the voucher has already been used. Buyagift have confirmed the voucher has already been redeemed and used at the hotel, I am fuming as this is an expensive gift and should not happen or at least should be looked in to how it has happened. I have emailed buyagift 5 times and spoken to someone over the phone who assured me they would look into this and get back to me. They are yet to get back in touch!!!
Review by CChupka Giandonato2 months ago
Smart box delivered promptly nice package. After a proper look on partner and locations I have founded lots of hotels unavailable for weekends. I work mainly on weekdays and the only opportunity to travel and have a nice time isn’t on weekends. The few locations available on weekends are fully booked on the reserved slot for the smartbox . I will try to find a better option for the future.
Review by Lonney2 months ago
Visited Cafe Jazz, part of the Sandringham Hotel Cardiff for mum's 80th birthday.
Was very disappointed with the quality and presentation of afternoon tea. The bread was dry. First time I've ever been given whipped cream instead of clotted cream with a scone.
Overall extremely disappointing.
Review by Woldingham Eppish2 months ago
Not the first order I have placed and as before am very plessed with the service and promt delivery of my purchase which is for a birthday gift.
Review by Talgat2 months ago
I bought a present for someone else, I paid for the physical delivery but..it never arrived. The courier delivered to a completely random address. When I tried calling the ocurier, all I got was an aswering maching that said my order had been delivered. When I called smartbox, a machine told me to send an email. I send an email and got no response so far.
Review by SezzyM2 months ago
Bought a smartbox gift and tried to cancel the next day. Was told they can't cancel via email and had to call. Called up 10 mins later and was still left waiting. Automated system suggested they call me back so I don't have to wait. Great. No one called back. I emailed again that afternoon to make sure someone would call before they close. No response. Gift dispatched that evening. Great. What a total waste of time. Cancelled the next day but was not refunded delivery as item had already been dispatched. Well, how about you actually cancel when I ask you to? Load of rubbish. And have seen that most of the gifts are cheaper if you go direct to the companies offering the services.
Review by Resurrect2 months ago
Non-existing customer service or contact options :(
Review by Thaaqib2 months ago
Excellent gift bought for a wedding- delivered on time. Would recommend
Review by Ultronics2 months ago
Obviously the person who dealt with my phone request to extend this did nothing, they did not take an email address. I am not doing a 20 mile trip to visit the store. I am back where I started when Gaelle responded to my Trust Pilot comment, I was hopeful initially. As a company if you are not prepared to sacrifice £30 to retain your good name you are not worth dealing with, I uphold my original opinion, I have wasted more than enough time and effort on this query!
Review by SoftyTop3 months ago
You can not use the gift :( :(
We have brand new movie tickets which it says are activated - which they are NOT.
They refer to customer service - which does not exist!!!!
DO NOT BUY THEIR PRODUCTS!!!!!
Review by AKelly3 months ago
After selecting the experience I wanted, the order process was quite easy to follow. As it was bought as a birthday gift for a friend, I was also able to include a personal message.
Review by Deltadel Russamepong3 months ago
The worst gift I have had. Just threw my smartbox in the garbage. It is just to difficult to use and the restaurants aren't that good. Didn't use it within the limit and payed a lot of money to extended it. Now it is expired again and i've thrown it out.
Review by Edah Szucs3 months ago
Twice I've bought from this company and both times have been highly delighted.
I've sent them to my brother on his last 2 birthdays and he and his wife have been able to make some very precious memories.
I can tell you that on both occasions they were well received and the cost was excellent.
One very happy customer.
Review by Forooz3 months ago
No problems. My advice is to set up voucher emails up so that it's easier to send directly to a recipient on a specific date.
Review by Ongeduldig3 months ago
I bought this Smartbox as a Birthday present. I had left it a bit late and wasn't expecting it to arrive in time, but it only took a couple of days before it arrived on my doorstep. I was really please to be able to wrap it up and present my gift on time.
Although there are a good variety of experiences to choose from, a lot of them are located too far away, so the choices then become a bit limited.
But overall a great gift idea.
Review by Plushie3 months ago
As mentioned by others, dont buy one for hotel break, send someone the cash. You can't book the dates from the website and have to contact the "partner" directly. When you contact the hotels they say the vouchers are only valid from Sunday to Thursday! Of corse the quietest times because most people would want it for a weekend. Better off using the £200 and booking direct!
Review by Eraaz3 months ago
I saw an advert to go Glamping in The Lake District for £56 for a night, so I clicked the link which took me to this website.
I purchased the voucher straight away then proceeded to go and book a suitable forthcoming Saturday night stay.
The website I was directed to didn’t do online bookings (in this day and age!!??) so I had to fill out a form and await a response.
Later that day I got an email back saying they have no upcoming Saturday night availability and even if they had, breaks including Saturdays are an extra £10 per night and must be booked only as part of a two night stay!
So, my thoughts of a relatively inexpensive night away for £56 is now going to cost me £132 and I don’t want to stay for two nights as I have responsibilities at home.
Not impressed, I’ll be asking for a refund.
Review by Tresh Patta3 months ago
3 of us given this for xmas 2017. 2 year expiry date...great. Too much like hard work and i only used mine this week. Limited to where you can use the voucher and as someone else said about 25% more than if you book direct with experiences. 1 down, 2 to go and less than 3 months left to use. Friend also got one years ago and didnt use it, went to waste. Have to pay extra to extend the experience too. Would not recommend as a gift.
Review by Rileyp Moisa3 months ago
It was so easy to order on line and it arrived well protected and qiuckly through the post.There are plenty of experiences to choose from so plenty of choice.
Review by Aez3 months ago
Value for money. Smart presentation box. Like the choice the Smart Box gift gives you.
Review by Furnisho3 months ago
Not Happy Yet...
Review by Reniel Flytan3 months ago
Easy to order, with a good selection to choose from.
Purchased as a Prize.
Arrived within a couple of days well wrapped.
Good service all round
Review by Sarsmad3 months ago
Bought as a gift. Easy to buy but I arranged direct delivery and nothing said it was from me so caused some confusion. She likes the idea. Not booked yet so can't review that aspect
Review by TheAdic3 months ago
Afternoon tea for 2 at cricket St Thomas chard very poor. Thick china cups poor quality bread sandwiches and cakes very cold almost seemed as though they had been frozen the only good part was the scones which had been warmed. Would recommend smartbox inspect the quality of what is being offered at this venue.
Review by FFrancis3 months ago
speed of delivery was excellent as was the booking process