Using SmartBnB has drastically improved my business. I save so much time by automating things through SmartBnB. I’m never going back!
Review by Fallout Posthill2 weeks ago
Super platform, just has some bugs to work out, things to make it 100% usable (user level permissions/notifications to be able to have friends, virtual assistants, etc. Manage things)
Also they should TOTALLY build in an add-on service of VAs to help manage messages.
Review by Aljun Sierer3 weeks ago
After testing every option out there, Smartbnb is light years ahead of every other tool available and it is inexpensive.
Review by VolatileSupernova Scazzafavo4 weeks ago
The customer service is quick-ish to respond but the platform is missing some key features that would make it a really great tool.
Review by Secal Derrow1 month ago
I feel like the automation for messages is great!! I think they should open up more and compete against guesty and lodgify with a centralized calendar and other options other platforms have to be more competitive and acquire more market share.
Review by Aflanders1 month ago
Smartbnb has been a wonderful tool and I’m glad I have access to it. It’s so nice to be able to be anywhere in the world and know I don’t have to have my phone with me to run my business because smartbnb does that for me.
Review by Sajtek1 month ago
A view bugs, but a really great software!
Review by Sonchik1 month ago
Smartbnb has made renting out my vacation home a breeze! My cleaning gal knows when new stays are booked, and I am able to communicate quickly and efficiently with my guests with automated messages.
Review by Ibiza1 month ago
What a lifesaver. Love this app.
Review by Nashstacia Debret1 month ago
It's a very useful tool. It's been very helpful but still needs some upgrades before it can handle automated messages.
Review by Gomez2 months ago
Great tool, love the customer service
Review by Jamid2 months ago
I tested about 10 different messaging / automation platforms and decided de smartbnb was the.best for me.
The messaging and operations platform is at least 1 full generation ahead of all the other platforms (August 2019).
Is great multi language and Short codes (fields that will be replaced according to each property,each platform, each guest).
So far this is the main focus on Airbnb.
There are some promises from the developers that I hope will come true soon. They have been working hard on the product with daily updates.
They have improve a lot their mobile platform (but is not 100% ready).
Also I'm looking forward booking.com compatibility. The developers are promising this feature for 2019.
There is no perfect platform but so far for my needs this one is the.best.
Review by Khrystinah2 months ago
Waiting for a cross platform update. I would like to be able to manage my listing from Booking.com
Review by ColoradoKid Hajbi2 months ago
Love it!!! It’s the reason why I exceed my response rate on AirBnb. Sometimes, my auto message goes out while I’m sleeping because a guest has asked me a question at 3am. I
Have no complaints. This program saves me tremendous amounts of time and headaches. Will use it for as long as I can ....
Review by Rodalyn2 months ago
Must-have tool for every Airbnb host. Even with just 1 property, Smartbnb will make you a better host with fewer efforts than before.
Review by Pepsiclo2 months ago
Unreliable and difficult to use. Sends messages when it shouldn't and then sometimes sends them twice.
Review by Bourema2 months ago
I like the fact that I can automate reviews and most of the common guest communications.
Review by Tryone3 months ago
Excellent. I reduced time spending on Airbnb application.
Review by JPe3 months ago
Out of the 4 or 5 platforms I tried, smartBnb has hands down the best messaging automation system I've seen. I would only wish it connected with more sites.
Support team is amazing and responsive, and I typically got answers within minutes if I was within business hours.
Because airBnb is limited to Messaging and basic task management, I also use other software in parallel.
I'd gladly PAY MORE for smartBnb if they executed as beautifully for a full-feature platform for short term rental management.
Review by Beldina3 months ago
Overall very good but still a few kinks to iron out. Market feature is great when it works. Messaging automation system is very powerful.
Very excited to see how this product develops!
Review by Westynut3 months ago
It's helpful but needs a rethink of the teams messaging function in order to fulfill my needs.
Review by AussieFogies3 months ago
SmartBnB gave me my personal life back! The tool is outstanding & the company provides awesome customer service. Smartbnb handles my complex messaging rules across multiple listings allowing me to automate 99% of my guest communication by providing timely information to guests before they ask for it. I now receive practically zero questions from guests while maintaining a 5 star Communication Rating, for years! SmartBnB also manages Reviews, a godsend, akin to being released from physical chains (IMHO). I host 50+ reservations per month with multiple arrivals and departures every day. With SmartBnB I am never preoccupied during the course of my daily life by the thought of my guest arrivals, departures, or needs. It's all proactively managed by SmartBnB in my own writing voice, perfectly timed. A M A Z I N G. The tool continues to grow as Pierre-Camille and his team expand the capabilities, continually monitoring the short term rental market expansion as well as the feedback from SmartBnB users. I found SmartBnB in a host forum in 2017 and I never looked back. You can trust Peirre-Camille with your guest house business, truly!
Review by Shavan3 months ago
Living so far away from my Airbnb property, I was worried about being able to manage the bookings properly. My friend introduced me to Smartbnb and I have never looked back! Easy to
Manage and takes the hassle out of any booking. I can not recommend highly enough.
Review by Shake3 months ago
Very happy with this service. I particularly appreciate the automatic messaging for messages that I send over and over, and also the SMS option to remind my cleaner of check-in/check-outs. The service has been reliable and I've encountered no problems with it so far!
Review by Jeceris3 months ago
I was looking for a super simple way to manage guest communications after firing my property manager. Previously I used a calendar reminder system and made my own templates. It worked; but the pressure was always on me to remember to take action when my reminder pinged me. I have multiple full-time jobs, so this felt like a simple, but heavy burden. Automation has really changed my game; and I'm getting cocky now!
I'm in Smartbnb pre-school. I'm not a super user. I don't understand the logic behind many features. I don't even know what all of the features are and their value to me. This is all great news because the basics are incredibly powerful.
The best part is I had the systems up and running in minutes. I can test -- instead of guess -- what my guest will see. I'm not sure how long it will take me to move into the next level; but I do know if I never do, my life is much easier and I'm proud of what I'm doing for the guest experience.
I have found it a bit clunky to share messaging between platforms, and end up doing copy/pastes between them; but I feel with 15 minutes of dedicated time, I could either figure it out on my own, or find help within the tool.
My five-star rating is based on the quiet power of the tool and the appreciation for A-to-Z thinking about what a best-in-class tool would do for a property owner.