I bought an adjustable bed and mattress from Patrick Doxzen on Queen Street in York, Pa.. With our first purchase, which was for my mother, was in May he was very helpful and patient with my mother and ultimately found a bed she fell in love with after 1 nights sleep. Fast forward to November and my mother to be moved into a semi private room. Her biggest concetn was having to give up her bed. Patrick again helped me with purchasing a twin bed for her. He was very compassionate and understanding of the situation. When it's time to purchase a bed for myself it will be Patrick whom I purchase from. Thank you Patrick. Also, I wanted to mention the men who delivered the bed were very kind and patient with usas her room was a hot mess.
Review by Bidelman2 months ago
We had a very pleasant experience at Mattress Warehouse recently in York PA on S Queen Street. As most couples we were trying to find the perfect bed that would work for both of us. We each preferred a different type of firmness. In choosing the appropriate mattress and box spring we tried several different brands and firmness before settling on our final choice. Throughout the process, our salesperson Barry was extremely thoughtful and helpful knowing exactly when we needed answers to our questions as well as when we needed time to figure things out on our own. Not only was he knowledgeable about all the various brands and their attributes but he was great at communicating with us throughout the process to ensure that our mattress was delivered in a timely manner and even followed up after delivery to be sure that we were happy. We highly recommend Mattress Warehouse for their service and products and definitely ask for Barry!
Review by Josims3 months ago
Was told they would take my old mattress but when they delivered my new one they refused to take my old . told them to take it back and refund my money. Having trouble getting my refund. It has been a month now. I wll never deal with them again. [email protected] .com
Review by Jonesblessman Pantanetti3 months ago
Pleasant and quick.
We are seniors looking for a mattress set to "see us out". Charles, the young man we dealt with at the Gastonia store, was very helpful and patient. The delivery scheduling system is a dream, also very helpful. I would recommend the whole experience to any customer in need of help.
Review by Solenelb Resourcer3 months ago
We were helped by the manager Howard and couldn’t have had a better experience. Howard was knowledgeable, informative, caring, friendly and no pressure. Our mattress is spectacular and we are so glad we added the adjustable/lifestyle base and our 0% finance payments are comfortably affordable. We did shop around but the service, prices and range at this location were unmatched by anyone! If you’re looking for a new mattress and are within a day’s drive of Reading Pa, (or heck, just stay somewhere over night )go and see Howard (he’s the Australian and British guy)
Review by NutriSoil4 months ago
The sales associate, Carl Bailey, was extremely helpful with getting me what I wanted in a mattress and box springs. Excited to try my new Nectar!
Review by Ananias Converse5 months ago
Two days ago, my husband and I purchased a king sized mattress, box spring, and frame at the Rehoboth store. Since we haven't received the merchandise yet, we cannot comment on the product. I would, however, like to comment on the sales person, Tywan. We actually hadn't expected to purchase that day, but without "high pressure" sales babble, Tywan showed us exactly what we were looking for and we decided to close the deal. Thank you, Tywan!
Review by Rammanohar Junhang5 months ago
Adam the manager at the shoppers world location is the number one customer repellent I have met lately, I have been a customer at this location for many years and have purchased numerous mattresses from here, but I will not ever return to buy from here again, I wanted to replace my Serta mattress and wanted a two sided mattress, he told me they did nothing t make them ( but I have since purchased one elsewhere so they do make them) he convinced me to buy a house brand mattress which I tried out and said ok, he said it would need to be a special order, again no problem, he then quoted me $1,139 to buy it, I said ok but I am only willing to pay $1,100 including tax, he said he would need to talk to his supervisor and would get.back to me, I said ok, but after three days and no word I returned to store to see why he had not call my cell, but before I could speak he offered up” did you get my message” which I replied no no message sent to me, he then says d his supervisor said no, I own a car dealership and I really don’t that happened over $39, he said he would try again, and again after two days no word from him, if he sold cars for me I would have fired him, but he did successfully eliminate me as your long tome customer, I have seven grown kids that follow my lead and they will not be your customers either as well as anyone else that asks me where to buy a mattress. As one business man to another, should you keep people like Adam on the front lines with your customers, I do not believe your company will be around for very long, good luck, you will need it, as for me, I will not return.
Review by Josef5 months ago
The most recent Mattress Warehouse experience I have had is the WORSE ONE yet. The salesmen - Scott and Sakeeb? - did their respective jobs and sweet talked their way into coercing us to buy a mattress. They made MANY promises before, and a couple after, the sale - NONE of which panned out! The BLAMED the delivery department, which is conveniently NOT A PART OF THEIR BRAND. They shrug their shoulders and wiped their hands off any responsibility. DO NOT SHOP AT MATTRESS WAREHOUSE!!! There are MANY other options to choose from.
We purchased a 6k mattress, and promise was made that they will take the old one away. When our son's mattress was delivered, they got the base for our mattress but not the mattress!!! What were we going to do with the damn base??????? So they took it back. A WEEK later, they came back with our base and mattress. They installed it, got all the paperwork signed, and told us that they would come back for the old mattress. They drove off. Needless to say, we were MAD. When we went to the store to complain, they said "Wow! But taking the old mattress to the curbside is part of their job and the mattress contract! Wow. Unfortunately, we have nothing to do with the delivery department. We contract it out. So we can't do anything."
Despite many phone calls and requests, the salesmen at the Churchmann Road's Mattress Warehouse did absolutely NOTHING. Now, we have a king size mattress sitting on our floor - for over a month now!
Review by JMay Gurt6 months ago
Store Location: Bear Fox Run
Sales person: Richie
He was very knowledgeable, accommodating and listened to what we wanted and our concern. And being on a budget, he recommends mattress that was still of good quality without putting a hole in the pocket. Thank you
Review by Lapo6 months ago
My husband and I recently went to the Glassboro, NJ store. Jim, the salesperson, was the most helpful I have ever experienced. He took a lot of time (over an hour) with us to find us the appropriate mattress instead of just asking us a price range and giving us three options like I have experienced before. Even the next day I called him about something small and he resolved it over the phone. We have not received the bed as yet, but I would definitely recommend going here to learn about the different types of beds and having more than three minutes to make a long lasting decision! Great customer service!!!
Review by Lakisa6 months ago
Walter did a great job helping us with our pick up and treated us fairly and when placed the order John was great as well. Both gentlmen were very professional and helpful.
Review by Nyanko6 months ago
Just made another great purchase from Patrick at Mattress Warehouse. 😁😁😁😁😁😁
Review by Luisabel Henick6 months ago
Harry and Robert were great!! I absolutely love this place and love my new bed! :) Thanks for making my experience a great one!
Review by RustySpoons7 months ago
This place is horrible!!! I went in to buy a mistress and was pushed into buying a more expensive floor model. I left a deposit and came back the next day and paid the remainder in full. The next morning, I got a call from the "manager " telling me that the floor model that I saw and paid for was not the mattress I was getting, but rather a mattress that I didn't see OR agree to! I went to get a refund and was told by the manager that a refund took 3 weeks. I was very upset. After alot if back and forth the theatrics by the even more scammy( than the already Swammy salesman)manager, I took the actress. I am quite sure this was a scam from the start. You can buy a mattress any where, so go ELSEWHERE!!!
Review by Ilsmaniac7 months ago
On June 22, 2019, 12127 Rockville Pike, Rockville, Md 20852 store provided excellent service with Tavia, who helped us select and sold us two mattresses.
She is a superb sales agent who understood our needs and responded quickly and professionally.
Review by Tenzo7 months ago
I had visited the store in Redhill and received excellent service from Sandy. Due to size restrictions, Sandy went the extra mile measuring the height of the bed ensuring that I would get the same size as the one I have. I will recommend The Mattress Warehouse for your next bed.
Review by Abdolvahab8 months ago
The bed was not delivered on the day it was suppose to be then was given a different date 2 weeks later, and now they state is will be 3 more days and the salesman seems unsympathetic. I will never do business with this company and will be getting my money back immediately .
Review by Oxseraid9 months ago
We had very positive experiences at the 6427 Carlisle Pike store. The latest was looking for a mattress, headboard and adjustable frame for a spare bedroom. Our sales person was friendly and knowledgeable. They delivered and installed everything (required 2 trips). All were professional and did a good job. Mattress seems ok so far... :)
Review by Setu Julson9 months ago
I bought. Box frame it looks like used one 80.00 dollers felt like being rip off .i had so it and staple it.
Review by Fancie Esmeria10 months ago
I usually don't give reviews, good or bad, but I really wanted to take the time today to do so. I was pleasantly surprised at how easy it was to make a mattress purchase and I give all the credit and thanks to the store manager, Paul Moore in Tyson's Corner. Going in I really didn't know what I wanted, but I was clear on what I didn't want. I shared this with Mr. Moore and after just 2 tries I had found the mattress that fitted my needs. Now the pillows! He highly recommended a lower pillow but I was for sure the higher pillow would be better. I wish I had listened because I believe he was on point there too. Lesson learned. Let the professionals do what they do best and stay in your lane...lol. Thank you Mr. Moore for such a rewarding experience.
Review by Jerilee Hultgren10 months ago
This is the 4th mattress I have purchased from Doug! Need I say more? No but I will. My next purchase will also be from Mattress Warehouse. I always seem to find the perfect model for me ON SALE! That's in addition to the discounted price. I love to shop local! Thanks Doug for the continued great service sajjao.com
Review by Rooshan Mekjian1 year ago
If I could give less than one star, I would. Before you buy a bed from here search go to Google and search "Mattress Warehouse reviews". Click several of the links and read what others have to say about this place. First let me say the in store sales person that we dealt with, Erin, was super! From there it went downhill. They could not accommodate a 4 1/2 hour deliver window. I work in the morning and I'm home by 9am. I have to leave at 1:30pm to go back to work and they knew this up front. Twice they attempted to deliver during a time when I was not home. Regional manager, Al, got involved and is nothing short of, what people used to call, a typical used car salesman. He called me on the phone to straighten things out, promised to call the next day and never did. The lady that I spoke to from delivery services in Maryland could not have cared less whether we got our bed or not. She was very rude and inconsiderate and told me to call the store when they opened at 10am. We canceled the order and went elsewhere and bought a new bed.
Review by LaMyra1 year ago
If you value your money and your health and well-being, you will not buy a mattress from Mattress Warehouse. From day 1, my mattress has been defective. The person who delivered my mattress almost fell moving the mattress off the truck, and to avoid falling, threw my mattress to the ground. The coils in my mattress sound horrible any time you try to get on the mattress. I tried calling to return it after the first couple days because of the alleged "warranty", however I was told by the salesman I had to pay another $100 to replace a defective mattress. So I'm already out $500, but I'm going to be out another $100 to replace a mattress that is defective?! I didn't want to pay money to replace something that should have come correctly the first time, let alone risk having another terrible mattress but being out ANOTHER $100. Fast forward 6 months and there is a crater the size of Texas in the center of the mattress causing back problems and disabling me from sleeping. I wake up multiple times a night because my back is aching from the hole in the center of the mattress. It hasn't even been a year yet and I'm already going to have to replace this mattress. Guess who I will NOT be buying from ever again! Save your money and your sleep and buy elsewhere!
Review by Nio Kume1 year ago
The mattress-buying experience at the Montgomery Mall store was truly awful. The salesperson lied about the delivery process and the return policy. Don’t go to this store.