Well after waiting 9 months for Sky to pull there finger out,
My dish bit the dust and all Sky could say is we can send a engineer
Out on the 15th of October so at the time that would have been almost 3 weeks with out tv....
So I had no choice but to get some one else to fix the problem,
I called out tvaerial company ( 0808 239 7176 )
The most helpful men iv meet in a long time and would put,
The sky engineers to shame with no messing around thay
Replaced my dish and new wiring my signal has also improved from
50% to 75% even thow Sky told me 50% signal was normal....
More lies, and it cost me £190.00 no more problems since.
So all in all Sky you owe me £190.00 for the work you would not
Do or could not be bothered to do... And I want my money back as in the past you people have had enough money out of me,
So it's time you start putting things rite.
Review by Victori1 month ago
On Monday 16th September I contacted SKY T.V as my screen showed the no signal sign.
I was guided by Sky Technical Advisor who tried his best to have my TV back to normal.
Was greatly impressed by his patience and technical advice in guiding me back to my TV
Michael -The technical advisor was simply amazing in how he conducted the whole procedure.
Although we did not get the T.V working due to wrong wiring am so so grateful to Michael.
His whole approach was simply brilliant.
Staff like Michel are great assist to SKY.
Thank you Michel.
Review by Bafford1 month ago
Sky Uddingston is a nightmare. Some managers have got issues. Doesn’t matter what you do they treat you like crap. No wonder there’s a lot of staff leaving. One of the worst is Stephen Carroll. He’s never a manager and has no people skills and has always got an attitude. No wonder his team look miserable. If there’s an advert for not to work for sky then he should be in it, you need to be sleeping with managers to get somewhere in there and it’s all wrong. There’s other bad managers but he has got to be the worst. He almost as bad as the food in the canteen,
Review by Panha1 month ago
Well after 9 months of asking Sky to replace my dish thay have told me know as thay will no longer service it.
Iv not had any tv now for two days as it stopped working and Sky told me that thay cannot send a engineer out until October 15th...
Iv been on to consumer Wrights and thay have told me yet again
That Sky is in breach of contract for not servicing my dish.
Iv had no option but to have a out side contractor to replace it,
It will cost me £150.00 but there is nothing else I can do.
Just be warned if you have external insulation on your house Sky will not touch your dish to service it.
If you have a flat roof Sky will not service your dish even if thay put it up there.
Go with another service provider as Sky dose not care about customers any more.
And there moto is be leave in better that's a joke.
Save your self the stress that iv been throw it's not worth it.!
Review by Ettelaiv1 month ago
I sent in a request by post 3 weeks ago for an update quote on my package . Still not heard a peep out of SKY. They are too busy or pig ignorant in their attitude to a customer for over 25+ years
Review by DiabloHell1 month ago
Worst service i have ever received .I moved home taking sky with me said it would be up and running next day but it wasn't. Sent overreach engineer out who said phone line had been crossed ,he fixed it but when I checked my bill someone has used the phone line and ran up a bill in them 4 days and sky are demanding I pay it even though I have proof i had no services !! Every time I phone them I get through to the Indian call centre and get no joy.needless to say I am leaving sky and it's shocking service.
Review by Juliemacski1 month ago
Absolutely disgusting service line, never been so disappointed with a company I’ve been with for several years. Love to take your money but don’t know how to treat there customers! Would extremely advise not to join sky!
Review by JoBarbican2 months ago
Such a sneaky dishonest company, they put the monthly payments up all the time until its unaffordable, knowing people don't read the tiny little print in their contracts. Their engineers are very unhelpful and they also refuse to take down eyesore old dishes and cabling so that many properties are covered in the ugly things. For the amount people are charged they should be doing much better.
Review by Taqee2 months ago
Upgraded to sky Q on the 5th August, engineer booked between 8am till 1pm. According to app, engineer should ring 2hrs before, no phone call so i rang up to see if they were still coming. They then stated an engineer would be coming, but its an all day
slot. The phone agent was very condescending so i put the phone down. I then received a phone call from the UK, who then stated that multiple engineers had phoned in sick. Even if this were true, it didnt look likely they would be coming in the time slot that was booked. So now i have had to stay in all day! I feel this is bad considering theyve had nearly a month to organise setup. Why do Companies feel it is acceptable to provide inadequate service/products and feel that thats right.
** update: engineer turned up at 13.30, couldn't fault engineer, so have upped a star rating. However customer service is shocking! **
Review by Dionnecustomer2 months ago
Needed an engineer, called, waited 20 minutes on hold, gave piles of details, left another 20 minutes on hold, told no one could come for a month, absolutely promised someone would call back next day with earlier date, no one did, called again, 30 minutes on hold, promised call back - no one did, rang 3rd time, 50 minutes on hold - details - on hold - promised -no one did - 4th time - now 5th time, now reconciled to being in an ancient myth where I've been cursed to be forever on hold at Sky, like those characters who have to push a boulder up a hill for eternity or have their liver pecked out every day by crows and I'm thinking 'oh those lucky sods'.
Review by Smegma2 months ago
It’s terrible I would never have it ever ever again. They’re service was horrendous they’re WiFi is shocking. The list go on and on
Review by Betteann2 months ago
Awful customer service!!
Review by Varinia2 months ago
Terrible service with new Sky Q installation. Multiple problems they could not answer after long call on 25.7.19. They promised to call back at 1pm 28.7.19. No call! I phoned again 31.7.19, they said they would call back between 2pm and 3pm 1.8.19. No call!
How on earth can I get them to respond?
Review by DaveyBw Sele2 months ago
Worst. Genuinely the worst. I never thought in this day and age in London you would have wifi that stops every 30 mins. I checked multiple sites but for some reason Skys BB diagnostics is the only one that says theres 'No problem' with the wifi. Imagine having to work off your mobile data rather that home bb. And when I call them it takes an hour to get through and then they say we aren't an existing customer and theres nothing they can do.
Review by Clarabelle2 months ago
Shame I can't give a zero....
Sky Q box failed with a blank tv screen on home menu and it didn't reset after a power reset, this was on Tuesday 3rd Sept. When going onto internet page I tried their messenger type page to talk to an advisor/technician, while waiting I tried to force a software download as advised on their help page.. It failed as the LED continued to flash for around 30 mins before I finally did a reset, while awaiting reply. I was not informed until later this service was very slow and replies were about every 10 to 15 mins each time I typed my message in,,,,, So I phoned instead. After about another 20 minute wait I finally got through and after a few tests, she agreed an engineer needed to be called, for which an appointment was made for 4 days later (Saturday 7th} between 8am and 5pm (fair enough). Saturday morning came and went a text message, around 12:17 say that the the engineer will come on the 26th 19 days later.
Went on the MY ORDERS page on Sky internet and confirmed that a new date of the 26th September had been booked. A whole 19 days later without any explanation. After another call to Sky I git the date changed to the 22nd. Still very unhappy and am seriously thinking of leaving Sky after over 15 years of being with them.
Review by Joseluis2 months ago
So you now can’t leave a review for sky broadband and I know why!
We received an email to say there is a problem with our broadband. We phoned to ask for an appointment. We were assured a visit will happen between 2pm and 6pm with a call to let us know nearer the time. No visit, no phone call, nothing. We phoned sky and they took an hour on hold to tell us that there will be no visit.
They can’t organise a visit for six days so now we’ve had no broadband for two weeks.
We have all used our mobile data up but only offered £25 compensation including a wasted afternoon off work waiting for an engineer who never turned up and couldn’t be bothered to at least phone to say they couldn’t make the appointment.
Sky you are not covering yourself with glory and you need to treat your customers a bit better or else you will lose them.
Review by Myila3 months ago
I have been with sky for many years now and have recently had no end of problems with the company. I recently moved home and booked the engineer to come out. I lost a whole day at work as I had waited all day for them to arrive and they never did. I spoke to sky and they told me they made a mistake and they won’t be able to come back out for another week. So again I took a day out of work and yet again still did not arrive. What they didn’t tell me was all along all I had to do was plug my box in as I had a sky dish already at the new property and sky will work enough to be able to watch and record the channels I needed. Following from that they were supposed to reconnect my broadband and phone line on a date agreed and this was delayed by a week because they set up the wrong date and then had the audacity to take well over the agreed amount from my account the next month when I couldn’t use my sky for over 2 weeks as well as the WiFi and phone line. They have taken well over the amount agreed at times and when questioned they will say there’s nothing they can do. Today I faced the same again they took nearly £40 more than the agreed amount each month and when calling they made every excuse under the sun to not support me. I asked to speak with a manager and apparently due to him being in a meeting it will take him a week to call me back. When I asked why the man I spoke to said me and my manager aren’t back till the 12th of August. I find this disgusting with the amount of staff who work sky they couldn’t say I will pass on the information and get somebody else or another team leader to call you back. They are quick to take money they shouldn’t be taking but not helpful enough to support you when you query it. I am disgusted with this company after so many years of being with them and their customer service has really gone down hill.
I am more annoyed I am now having to ring them back myself to speak to someone else as he said there’s nothing more he can do till the 12/08/19. Not acceptable at all.
Review by LeasePlan3 months ago
I left sky because of their prices and signed up with Bt, but Bt raised the prices and give me the chance to cancel. I had been bombarded with emails and post from sky to come back it was a good deal, so phoned sky who said they had no deals so I sent them a screen shot of email, "yes" we will honour that price, so I proceeded only to be told that sky Q was unavailable in my area, when I said I had sky Q a few months ago they changed their tune. After about 30 minutes on the phone and agreed all the t & Cs sorry the system won't let me do it, we will phone you the next day. After 2 days I phoned sky again went through it all again, same result. After another 2 days I phoned again, over a hour later going all through it again, joy at last engineer will be with you 29/7/19 0800-1300, taking a day off work to be here, no one arrived, so on phone again and told they could not contact the engineer, we're have to reschedule the visit. I was given £25 and 10 m&s voucher, nowhere near covers the days wages I lost, just wanted to get this sorted so accepted. Would I recommend Sky? NOT IN A DECADE. I thought BT was bad but Sky make them look like Rolls Royce of the industry.
Review by Jobseeker3 months ago
Worst customer service representative accent. Always doggie
Review by StephenZ3 months ago
Absolutely appalling service, company are not interested in your custom at all! Told that “it’s a delay, it’s a delay, nothing we can do” and had an advisor say “I don’t blame you for wanting to leave”. Took a day off work to be in for an engineer visit to be cancelled via text message. Spoke to numerous people numerous times and told that a new appointment would be made by Wednesday, then this never happened, then again on the Friday and again told that it still wasn’t booked. Asked for any kind of compensation for two week delay and told simply “no”. Please do not put yourself through the same turmoil we have been through as I work in customer service and this is by far the worst experience I have ever come across!
Review by Eileenq3 months ago
Wouldn't even rate 1 star sky are that bad had constant issues with them they are in breach of contract for the 4th time refuse to replace faulty goods they try an take money from bank despite me removing my card ( interesting that one ) would not recommend these to any one I will now ve switching company's to get away from these con artists
Review by Jorze3 months ago
The mini box for the sky q was down and after speaking with a lovely lady on the phone, she did the best she could in trying to get this working without having to send an engineer out.
Unfortunately, we couldn't get it to start back up again but she managed to get us an engineer asap and the next day, I recieved a gift wrapped cute little teddy bear with a note apologising for the inconvenience and congratulating me and my husband on our expectant arrival.
I thought this was a really nice gesture as we got chatting on the phone during the sky updates and after she found out I was pregnant, she made an effort to send us a bear for baby. It's the little things that matter and even though sky q mini box was down upstairs, we managed to get sky movies, faster internet, history, kids and sports channels for £3 a month cheaper than what we currently pay now.
Very pleased with customer service.
Review by Reaperfied3 months ago
Thier 1 star rating and lack of any response to the Bad reviews tells you all you need to know about these rogues. Recently bought a movie on Sky Store - what a terrible experience. Way too complicated, none of the instructions meant anything, you can't get through to them for help. Nearly lost the will to live during the process.
Review by Irvina3 months ago
Great customer support delivered by Walter.
Review by LisaDavies3 months ago
love the new advert its kinda right poof and your speed will go from 20mb down to 0.56 with and upload speed of 0.36 can't wait to move virgin here I come sky "Peace"