I bought a espresso machine more than one month ago, when we got it it was dripping so much water from the steam pool that it was impossible to use. I was told they could not give me the money back, but only could offer a repair - I sent the machine to repair and I am still waiting for a reply to my mails asking for money back. I got a mail yesterday to review the product and wrote one stating that the machine I got was not functional - they have send me now a mail saying that they can't include my feeback on their website - funny - only good feedback allowed. Will for sure not recommend buying anything from Skousen.dk
Review by Calexis Bodow4 months ago
Cheap for a reason.
Kind staff, buy uninformed and unexperienced.
A wildly unprofessional company who doesn't deal well with online shopping.
Messy from start to end.
Always call them before making any delivery agreement. As their conditions can change over time.. Just before they could carry it in before, doesn't men they can do it again.
Review by Parwesh4 months ago
Behagelig net side at handle på og god service både før og ved levering
Review by Hotmel4 months ago
This company clearly doesn’t care about providing good customer service. The employees are rude, condescending and unprofessional. I wish that I hadn’t bought anything from this store. I’ve had my time and money wasted by incompetent people that don’t care about their jobs. It’s been a terrible customer experience! Skousen should care as much about how they interact with customers on the phone and via email as they do here on TrustPilot. If they did then they wouldn’t get negative feedback.
Review by Bashiri Ser6 months ago
Quick dispatched. So far no problems. Internet purchased ...only 4 stars because price was a little more expensive.. couldn't be bothered to contact them...
Review by Nagui6 months ago
I shopped my Kogeplader from Skousen and I am definitely glad with the shopping. Customer service was prompt and timely.
Review by Arcenas6 months ago
My order with Skousen went through as smooth as can be.
Site is easy enough to use and delivery was quick and efficient (on time, sms before arrival, ...).
I was very pleasantly surprised that somebody from Skousen called a day before to double check on order details. Apparently when ordering a built-in fridge, there is quite a difference whether your cabinet is fitted for fixed hinge or sliding door hinge. As this is not really underlined in product description, support personnel wanted to make sure that I ordered the right variant and prepared alternative if not. Kudos!
Review by Rosheen7 months ago
I had a good experience buying a komfur from Skousen. The store employee was friendly and helpful. Perfect!
My bad experience came from the installation of the komfur today. The komfur came with a power cord but without a plug. I saved the power cord with the plug from my old komfur because the shop employee told me to. During installation, I told the installer/electrician to switch the plug from the old power cord to the new cord and throw away the old power cord. He disagreed and removed the new power cord that came with the komfur and attached my old power cord. He then took the new power cord with him. I find this very odd. Anyways, after the power has been sorted out, he shoved the komfur into its place without adjusting the height and without care. It left a lot of scratches on my floor and I ended up adjusting the height myself. Very disappointing.
Review by Indio7 months ago
Amazing service and products and prices.
I was lost on appliances. Then Skousen helped me to settle in really well.
Bought 3 items on 1st go. Very satisfied with service
Review by RedTeapot Dougald7 months ago
Very good service, reliable.
Review by LarKesha8 months ago
I ordered a washing machine/dryer that was not in stock and
paid extra for delivery and installation by 2 persons (1000 dkk) as I was pregnant and it would be impossible for me to help 1 person to move it if needed.
I was contacted by Skousen to offer me another machine in order to have it delivered earlier. The one I was offered was more expensive and I was told that I did not need to pay for installation by 2 person in first place, as 1 could do the installation alone.
I told them that if having the one I ordered meant to wait only for 2 weeks, I was ok with it and I did not want the one I was offered as a replacement.
The washing machine I ordered arrived 1 month after ordering it, with no return of money even though the 2 person installation was unnecessary. But ok, let's just say that I had already paid for it .
I contacted them in the meanwhile to see why the delay was that much and if something else could be arranged as it was scheduled on the same day I expected to give birth and noone ever answered to me.
However, when the machine arrived with 2 men, they told my companion that the installation was not paid for and they asked for 200 dkk extra...
Seriously guys, horrible experience...
Review by Yonghong8 months ago
Super god service fra start til slut
Selv ved ombyt var der ingen problemer.
Review by Wassim8 months ago
Total fed service 😊
Review by Dae Alsalmah8 months ago
The worst feeling I ever had by doing online shopping so far. I bought a product before Black Friday and guess what? I am still waiting for a delivery and their customer support says that I will still not able to get it before a Christmas. Don't trust this seller guys, they sell goods which they even don't have in stock and make you wait for the products for a month and months.
Review by Ugoji8 months ago
Super hurtig levering og prismatch vha personlig online support.
Review by Brock Strapps9 months ago
Alt fungerede fra start til slut, ingen problemer.
God og nem hjemmeside med optimale produktinformationer, gode priser, kort levering.. Tak Skousen.
Review by Yixin9 months ago
Super pris super levering
Review by GradStudent9 months ago
Had some issues with the purchase of a dishwasher but their online customer support was really helpful with the choices, suggestions, changes and guiding me through it. Unfortunately, the company they hired for transportation and installation (?) of the machine was a whole different story. Do your checks with regards to that.
Review by Anatoly Dysinger10 months ago
Easy to order and fast delivery. Product arrived 24 hours after I ordered it and in perfect condition. Will absolute use Skousen again.
Review by Hozana11 months ago
Fast friendly service at an affordable price.
Review by Medusateck11 months ago
Nem hjemmeside, god kommunikation og tracking samt lynhurtig levering. Intet at beklage sig over :-)
Review by Anneeka1 year ago
Super service og information omkring produkter.
Review by Ceren1 year ago
God kommunikation per telefon gratis levering til Ærø inden for 3 dage,det er god service !