I ordered phyto corrective gel from them, and it was a totally damaged one , when i received it, it was leaking. I contacted their customers service 5 times, and they claimed they will replace one for me, but i have been waited for month. When i call them, they say it haven't posted yet...
The most awful service I ever had
Review by Caste4 months ago
My mother gives me a pot of their eye cream every time I see her (not often enough). I can't really afford their products, but my 70 year old mother has been using them for years and she looks amazing. I think it is a brand than dermatologists recommend the most. In fact, I think it used to be that you could only buy it from dermatologists. Anyway, I love the eye cream and feel like it helps with the under eye circles.
Review by JulSt Tachiera7 months ago
Worst website ever! I ordered some products but quickly cancelled them after an impulse buy. Contacted the team and they assured me it would be fine as I had cancelled within the time frame. I later received an email saying the product had already been shipped. I returned the items but received no refund. Made numerous calls but the people I spoke to repeatedly fobbed me off. I asked to speak to the manager (I would refer to the manager in the loosest term) who told me he would get back to me as soon as possible with an update. Quelle surprise, no phone call. In the end I had to contact my bank who refunded my money.
I would not trust this website or use skinceutical products again.
Review by GRiDlockUK10 months ago
I ordered a CE Ferulic from their website ( VIT C product costing over
£120 ) and received a faulty product. The color of the serum is a clear orange tone showing that the oxidation of the VITC has already started. I reached out to their CS and provided proof with pictures but, they kept telling me that the color was normal! All the messages from CS were super condescending and insulting! I am not only left with a product that has already started to oxidise ( got it just last week ) but, an extremely sour experience with arrogant CS reps. I'll never purchase a product from this brand again. L'Oreal is so big that their CS thinks they can get away with committing fraud and mistreating customers.
Review by Sandmartin1 year ago
I always get samples from this online and i always get oily or combination they all come in big samples but are very effective
Review by DagVador1 year ago
Woyld highly recommend this to anyone how has trouble with dry or oil skin there is a cleanseer that uses soybean oil that really helps
Review by Weatherley1 year ago
First of all, I'm in my mid-40's and don't like gimmicky beauty products with false claims. This company actually presents the results of their clinical trials, and is one of the few companies recommended by my dermatologist.
My must-haves are CE Ferulic, Retexturing Activator and Physical Fusion sunscreen.
I use them as directed everyday (for over 5 years) and I am very pleased with the results. No fragrance, no glitter, no gimmicks! My skin always looks and feels amazing. I never need to wear cosmetics! Even my rosacea has diminished.
I don't recommend anything else!
Review by Jermon Scorey1 year ago
such and amazing brand filled with all kinds of products that i use morning and night. i love their skin care products and they aren't pricy in my opinion.
Review by Otiloi7 years ago
I have ordered products from Skinceuticals.com in the past with no problem. However, my most recent order has turned out to be an enormous headache and has proven this company to be incredibly unprofessional.
I placed an order with Skinceuticals ten days ago. When by the following day I hadn't received the email receipt the order page told me I should expect, I called customer service. They had no record of my order and suggested that I place my order again, which I did. This second transaction also yielded no receipt and, after calling again, also was not in the company's order files.
However, despite the fact that SkinCeuticals had no record of my order, I soon discovered that there were 150 separate $1.00 pending charges on my credit card statement. This went on for four days--150 new pending charges each day. And still, the company had no record of me ever placing an order and no idea why those pending charges were showing up.
I spoke with four separate customer service representatives. All of them promised to look into it and call me back--none of them ever did. Instead, I received an email from SkinCeuticals at an email address that is NOT the address attached to my SkinCeuticals.com account. While it is likely that I shared this email with SkinCeuticals in the past, this email address is definitely NOT the address that is linked to (and still shows up on) my account profile on SkinCeuticals.com, so I'm not sure why the company has retained it and furthermore, why they would use this medium to contact me when I had been contacting them via phone.
It has been ten days since I placed my first order and nine since I first contacted SkinCeuticals.com regarding this problem. Still, no one has an explanation for how the company "lost" the record of my order but managed to retain my credit card number and then attempted to charge that card approximately 450 times. (Side note: I was in communication with my credit card company throughout this ordeal--there was no problem with my card or my credit card account.)
No pending charges have accrued in the past six days, but SkinCeuticals still can't explain what went wrong, and these pending charges still show up on my account. At last word, they are still "looking into it."
Needless to say, I'm dismayed that I've given my personal information to a company that can't seem to keep track of it and displays such nonchalance at the realization that they don't.
SkinCeuticals is rated 3.0 based on
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