Worst website ever! I ordered some products but quickly cancelled them after an impulse buy. Contacted the team and they assured me it would be fine as I had cancelled within the time frame. I later received an email saying the product had already been shipped. I returned the items but received no refund. Made numerous calls but the people I spoke to repeatedly fobbed me off. I asked to speak to the manager (I would refer to the manager in the loosest term) who told me he would get back to me as soon as possible with an update. Quelle surprise, no phone call. In the end I had to contact my bank who refunded my money.
I would not trust this website or use skinceutical products again.
Review by GRiDlockUK5 months ago
I ordered a CE Ferulic from their website ( VIT C product costing over
£120 ) and received a faulty product. The color of the serum is a clear orange tone showing that the oxidation of the VITC has already started. I reached out to their CS and provided proof with pictures but, they kept telling me that the color was normal! All the messages from CS were super condescending and insulting! I am not only left with a product that has already started to oxidise ( got it just last week ) but, an extremely sour experience with arrogant CS reps. I'll never purchase a product from this brand again. L'Oreal is so big that their CS thinks they can get away with committing fraud and mistreating customers.
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