Excellent customer service. Order placed on November 30 and delivery on December 7. Delivery was on time despite the fact they informed me they have to re-order the product which was not in stock. Last but not the least, I've got a real bargain price as the icing on the cake ! Very happy customer.
Review by Gláucia1 year ago
the 28.2 2018 I ordered a pair of Hanwag boots from Ski Willy. A few days after, Ski Willy e-mailed me that they the colour I have ordered was sold out.
Ski-Willy asked me if I would change my order. I changed my order to another colour of the same boot. They told me that they had changed my order and that I soon would receive a tracking number.
Today (12.3. 2018) I have yet to hear from them. They are sneaky, because they already charged the money from my bank account on the 28.2.18.
Review by Izuobi1 year ago
Some elements of my order were not in stock but acceptable alternatives were offered. The order was delivered to Portugal very quickly and the transaction ran smoothly. Best of all was communication, emails were answered efficiently and very quickly, usually within 2 hours, A pleasure to do business with this company.
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