Being a car rental customer for more than 2 decades, never been so disappointed as Sixt in Amsterdam. When delivering the car, we noticed that it had a hit, and I asked to then investigate and solve the issue, the guy just told me "Go home, we will take care of this", After I receive an email (just an email), that even went to spam, after then silence, no phone call, nothing, just receive a letter to pay a ridiculous amount of money for the damage. No call, to see the damage, send my insurance to verify the damage, nothing, just "Pay and shut up", they were even aggressive to me when I contacted them via email, although I didn't sign anything agreeing to the Damage claim. Avoid this company as much as you can, there are much better and cheaper options.
Review by Tumabieni Sekutu6 months ago
the emploees at the desk of schilpol are very unpolite. yesterday while she was checking my booking she asked me to go away because a premium customer was behind me. So I was really upset and imbarassed and she start to shout and to threaten me that shw would not give me any car so I went away. There are witnesses for what happened.
I cannot undestand how an employee of Sixt can dicide to be so unpolite with a customer and have the power to don't give a car alredy payed.
The result of what happened is that Sixt will keep 90 euro from my booking, I could not meet my client because I was without car and I have never been so imabarssed in my life, since she started to shout in front of a lot of people. That's unacceptable, somebody knows how can I denounce the fact and ask for the rembourcement of the dammanges?
Review by Papaji Cahhal8 months ago
I am here because holidaycars.com is saying that i lost 650 euro and a booking ( that is still currently on going ) because i did not inform sixt, that i would be coming a few hours late on the same day . Your office at the international airport in eindhoven was closed at 7pm and so i had to re-book .
I called holiday cars and they lied about passing through my cancelling information- without advising me that i should call sixt to figure out my booking.
I hope you can clear this out for me as i am very disappointed that i ended up paying over 1500 euro to get a car here for 6 days !!
Review by Ntumbo Grammenou1 year ago
On Sunday (March 4, 2018) I rented a 3 series BMW from Sixt in Den Haag in the Netherlands for 2 days. When the car was delivered it was dirty on the outside and the interior smell was very strong but I thought it would subside as maybe the air freshener used in the interior was just sprayed. After driving the car for about 20min I started to get a headache and the smell became over powering. I called the Sixt office and informed them of the situation but unfortunately I had a meeting so could not return the car immediately. So I drove with the windows down as otherwise the overpowering smell (mix of the air freshener and the original offending smell) in the vehicle was unbearable. As soon as my meeting was finished I cut my plans for the rest of the day and returned the vehicle but unfortunately the office was closed so I could not replace the vehicle. I am still trying to sort the settlement out for this case with Sixt as just an upgrade for my next rental just won't be sufficient. I could only use the car for 5 hours due the state it was in and no doubt my health has suffered since as I do suffer from mild asthma. So if booking your hire car with Sixt make sure the car is delivered in a clean condition and be cautious of the chemicals they use to freshen the interiors as they certainly stirred up my asthma. Very unsatisfied SIXT customer.
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