I booked a sixt car directly via sixt website from 18th October 8pm to 21st October 8am. The cost was for £206.03 including collision waver insurance. I was not interested in tyres and windscreen cover, so I didn’t tick the boxes.
On arrival the young man I met was very efficient and after taking my details and deposit of £460 on my credit card, he advised me that if I returned the car by 9pm on the 20th October, that I could save £30, however, he left my original date of 21st October 8am return time - just incase I could not bring the car earlier. I was soon on my way after that, I thought that was a customer’s dream service! But little did I know that, that dream will soon become a nightmare!
I returned the car on the 20th October before 8pm and dropped the keys and the barrier ticket off in the key box (behind Ako store at the airport departure lounge). I then stayed in the Tulip Inn hotel beside the airport. Which means that I was able to bring the vehicle back to Sixt on time for a £30 savings.
On Monday 21st October I arrived London stansted at 8:45 ish. (UK time), where I then received a phone call from Sixt Eindhoven telling me that they cannot find the car keys - I was sure I left the car keys in the Sixt key box. I confirmed to the lady that called me that I have left the keys in the correct Sixt box.
The next day, as I didn’t receive a call from them again, I called them back and they told me they found the keys in the Sixt box. However, they claim I dropped the keys off late after 8am on the 21st October.
I told them that I was on a Ryanair 8:45am flight to stansted and it was impossible for me to drop the keys off after 8am and still meet the flight as I have to go through security and boarding is 30mins before departure.
They insisted that I dropped the keys off late. However, they agree that the car was parked in their Sixt car park over night and they had the barrier ticket as an evident of that but they still decided to charge me for returning the car at 10:34am on Monday 21st October- by this time I was already in the UK.
Then they also accused me of asking for windscreen and tyre insurance cover and insisted that they were going to charge me for them. I told them that when I booked the car online i didn’t tick the boxes as I didn’t want the insurance covers.
Despite my plea, Sixt Eindhoven went ahead and charged my credit card for dropping the car late and for windscreen and tyre insurance cover both of which were completely false claims. They charge my credit card £280 against the agreed amount of £206 (for drop off at 8am on 21st October) or £176 ( if they apply the savings of returning the car the night before).
Sixt only responded to my plea after I went to my credit card company and complained and a dispute was raised against the £280 charge.
I received a call from Sixt Manager and he said he was going to look into the matter and 2 days later my credit card company advised me that they have returned £70 back to my credit card.
Whilst I was pleased to hear about the £70 return, Sixt have actually charged me £39 more than I should have paid - because I returned the car earlier than agreed as per their customers service representative advise.
My advice based on experience is that you should read reviews before you rent from any car company. The truth is you will not be more clever than the rip off tactics many of these companies employ to rip off customers. But make sure you use your credit card company to get your money back if you are ripped off and you have evidences. For evidences, keep receipts, online booking confirmation etc. Where you cannot keep the evidence take photos of your evidences with your phones. Good luck.
Review by Lakwetta8 months ago
Being a car rental customer for more than 2 decades, never been so disappointed as Sixt in Amsterdam. When delivering the car, we noticed that it had a hit, and I asked to then investigate and solve the issue, the guy just told me "Go home, we will take care of this", After I receive an email (just an email), that even went to spam, after then silence, no phone call, nothing, just receive a letter to pay a ridiculous amount of money for the damage. No call, to see the damage, send my insurance to verify the damage, nothing, just "Pay and shut up", they were even aggressive to me when I contacted them via email, although I didn't sign anything agreeing to the Damage claim. Avoid this company as much as you can, there are much better and cheaper options.
Review by Tumabieni Sekutu10 months ago
the emploees at the desk of schilpol are very unpolite. yesterday while she was checking my booking she asked me to go away because a premium customer was behind me. So I was really upset and imbarassed and she start to shout and to threaten me that shw would not give me any car so I went away. There are witnesses for what happened.
I cannot undestand how an employee of Sixt can dicide to be so unpolite with a customer and have the power to don't give a car alredy payed.
The result of what happened is that Sixt will keep 90 euro from my booking, I could not meet my client because I was without car and I have never been so imabarssed in my life, since she started to shout in front of a lot of people. That's unacceptable, somebody knows how can I denounce the fact and ask for the rembourcement of the dammanges?
Review by Papaji Cahhal1 year ago
I am here because holidaycars.com is saying that i lost 650 euro and a booking ( that is still currently on going ) because i did not inform sixt, that i would be coming a few hours late on the same day . Your office at the international airport in eindhoven was closed at 7pm and so i had to re-book .
I called holiday cars and they lied about passing through my cancelling information- without advising me that i should call sixt to figure out my booking.
I hope you can clear this out for me as i am very disappointed that i ended up paying over 1500 euro to get a car here for 6 days !!
Review by Ntumbo Grammenou1 year ago
On Sunday (March 4, 2018) I rented a 3 series BMW from Sixt in Den Haag in the Netherlands for 2 days. When the car was delivered it was dirty on the outside and the interior smell was very strong but I thought it would subside as maybe the air freshener used in the interior was just sprayed. After driving the car for about 20min I started to get a headache and the smell became over powering. I called the Sixt office and informed them of the situation but unfortunately I had a meeting so could not return the car immediately. So I drove with the windows down as otherwise the overpowering smell (mix of the air freshener and the original offending smell) in the vehicle was unbearable. As soon as my meeting was finished I cut my plans for the rest of the day and returned the vehicle but unfortunately the office was closed so I could not replace the vehicle. I am still trying to sort the settlement out for this case with Sixt as just an upgrade for my next rental just won't be sufficient. I could only use the car for 5 hours due the state it was in and no doubt my health has suffered since as I do suffer from mild asthma. So if booking your hire car with Sixt make sure the car is delivered in a clean condition and be cautious of the chemicals they use to freshen the interiors as they certainly stirred up my asthma. Very unsatisfied SIXT customer.
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