I travelled with my family including a baby less than 2 years old on 22nd September from Melbourne to Kochi via Singapore.
I was quite disappointed with their service and attitude. Staff were rude to us . My little daughter was unwell and didn’t settle throughout the flight and my wife took the meals tray back to the crew to get rid of the place in order to prevent the mess up from my daughter. They ignored her initially and later my wife asked them to collect the tray , they said to her to take the tray back to her seat, which they could put into their bin and empty it in seconds.
We have noticed during the whole journey that they treat people differently. People with fair skin get preferences and others are ignored.
My recent travel experience with Air Asia and Malaysian airlines were far better than that of Singapore Airlines. I am quite disappointed with their attitude and approach to us. They were rude and arrogant. I will not recommend them to others in future
Review by Chopeisback Tapiata2 months ago
The leg room / space in general was attrociously tight on our flight to london. I cannot remember economy ever being so uncomfortable and simply unpleasant, maybe all long haul airlines are heading this way...? I noticed the new "premium economy" is slightly more spacious / what economy used to be...but 600 bucks to upgrade on an already expensive ticket is a joke. Over priced and unpleasant.
Review by Saiklim2 months ago
Best airline in the world, use them all the time.
Review by JLPoertner2 months ago
I'd heard good things about Singapore Airlines, I must admit mainly through the media which now makes me wonder how they get these good reviews. Had a terrible experience. I flew from Sydney to Singapore return in economy. The seats were the normal uncomfortable economy seats with hardly any legroom, no different than any other economy flight. However, the staff allowed another passenger to come and directly hassle me to change seats after he had finished hassling them, to which I replied no, that's not how it works these days. They essentially passed their customer service role on to me to do at 9:30 pm. I am not a Singapore Airlines employee! I'm a customer! Dealing with other customers is your job not mine!
Second, there was a constant drip from the ceiling, if this is not already annoying enough on an 8 hour flight it was extremely concerning from a safety and maintenance perspective. Where is the water coming from and how is it getting in?
Finally, I reported these concerns to customer service. They responded to me 24 hours later saying they were sorry about my bad experience. They essentially said that the customer service issue was what they normally did. Really? Perhaps we could have some of the staff wages deducted from our flight whenever we're required to do something like that. They also completely ignored the drip from the ceiling. I followed them up on this for a response and they did not even bother to respond. They did not offer any form of compensation at all. Every other aspect of the flight was average at best. Perhaps they were once the world's best airline, but based on what I've just outlined, it was among the worst. I would never suggest anyone fly Singapore Airlines if they have an alternative. Avoid Singapore Airlines.
Review by Jerral Derrow2 months ago
I travelled business class from Perth to Singapore 06/07/2019 and incurred severe back problems due to a seat that was not working properly.
Later that same day I wrote to lodge a complaint regarding the seat and my severe pain, I received the normal automatic reply and waited for SA to investigate and in a suitable time frame report back to me. I’ve now sent SA numerous e-mail asking why no correspondence has been sent to me.
As of today 10/09/2019 I’ve not received any replies, I now believe SA are totally unprofessional and extremely RUDE. I will certainly NOT be flying with SA in the future, due to allowing passengers to fly with a broken seat which caused me pain, stress, inconvenience, out of pocket expenses.
Review by Herrn RitaH2 months ago
Best avoid using the Vrooms hotel bookings system fails to complete any bookings. Points cannot actually be redeemed it appears, after repeated attempts on 2 accounts.
Review by Oldbarnowl3 months ago
We paid for a fully serviced Singapore Airlines flight and our flight was cancelled without any notice. We were given a SCOOT flight instead, with no service. We were offered a refund at the airport and a link. We contacted them and they said sorry but no refund. They would try to improve next time. Can they do this? This is terrible!
Review by TheHobbit3 months ago
Dreadful. Have messed us about endlessly on a flight from London to Singapore and onto Sydney. Given us seats that are of less quality than we have paid for, late on both legs, mediocre food, staff who promise the earth but don’t deliver. Fly Cathay, much better.
Review by Jambawo3 months ago
Everyone told us how amazing Singapore airlines is and the excellent customer service. Unfortunately I’m not sure how true this is and have received some of the worst customer service ever - even easyJet provided better customer service than this! They take forever to get back to you - every time I had to chase them for a response to my complaint. My belonging have mysteriously gone missing from the aircraft - I was told my air host they had found my belongings and left it at lost and found. So I went to lost and found to collect my belonging only to find that my things are not there. Having raised this to the customer service team I’ve been told it’s not their responsibility and they won’t be looking into the matter any further. Absolutely shocking - definitely won’t recommend them to anyone nor would I ever use them again. Looking through Twitter this isn’t the first time this has happening - interesting to know what kind of staff they have working for them.
Review by Harkema3 months ago
5 star service to me
Review by KPearce3 months ago
The Gold Standard. I wish every airline operated the way Singapore Airlines does.
Had the pleasure of flying the new Dreamliner 789 from Taipei to Singapore in regional Business Class. The interior was modern and functional with ample space, a gorgeous screen and delicious food & drinks. Very well trained crew looked and acted so professional just like one sees in commercials and provided that extra human touch. A great start to my Singapore vacation.
Review by Aspyn3 months ago
Dirty old planes with broken interior. Uncomfortable and smelly seats that should really be replaced. Most of the times, the entertainment system is broken and the food is truly atrocious. Service is ok and they try their best, but at the end of the day, the crew are limited to what they can work with.
Represents really poor value for money.
Review by Zarndra Plasco4 months ago
Shaky flight from london to heathrow, hostesses were nice however
Review by Dovard4 months ago
Have flown SIA for many years now and and on my last two flights to Sydney have been disillusioned. For the first time this year we have had to pay for seat selection, which we have no choice about as on a 20 hour journey couples want to sit together. The seats in Economy are far too small and cramped. We are small people , both in height and weight, so goodness knows how bigger people manageThis is probably because they have a Premium Economy section and so have taken space from Economy class. Too few toilets for a full flight.
For the first time in many years we are sourcing alternative airlines for our annual flight to Australia.
I'm sure SIA won't really mind about poor reviews as the flights are always full.
Review by Instagantt Wytt4 months ago
Having booked Premium Economy flights to and from Australia we were horrified when returning to find that our booked and confirmed seats had been cancelled.
This resulted in having to alter all prearranged plans to return home.
We only discovered this having had an accident where I broke my leg and rang their office to discuss the seating arrangements.
Afraid my damaged leg (closest to the aisle) might get hit by passing food carts, we asked if it would be possible to swap sides of the aircraft or even consider an upgrade.
The assistants attitude was curt and abrupt and after a few moments of offering similar unsuitable seating, we decided to keep our preassigned seats.
That evening we tried again with the view of hoping for a possible and sympathetic upgrade, only to be told we had cancelled our booking and had lost our seats and the flight was now completely full.
Argue as we might that we did not cancel our seats, the assistant became outrageously rude, so we demanded to speak to her supervisor.
At first the supervisors attitude was similar to that of the first assistant and wouldn't let us explain that it wasn't us that had cancelled our seating, but possibly the chap who had tried to move our seats that morning. After many minutes of researching, she came back with a different attitude (presumably having discovered we were right) and re-booked us on an earlier and more inconvenient flight.
No apology was offered at any time!
We have since lodged complaints with their head office who have tried to defend the actions of their call centre staff and distorted the facts in their favour.
Putting this inaccurate account of things straight, the company has chosen not to reply which reflects their in excusable customer service attitude.
THIS IS NOT THE CASE REGARDING CABIN CREWS, who genuinely bent over backwards to help hence the only star they deserve.
Review by Bienah4 months ago
I have just took a flight, premium economy, from New York to Singapore, with a stopover at Frankfurt.
In JFK, I was informed that my seat has faulty IFE; hence I was arranged to be seated elsewhere which is also premium economy, from JFK to Frankfurt. I was assured by the ground crew that the IFE for original seat will be fixed for the flight from Frankfurt to Singapore.
When I boarded the airplane in Frankfurt, I found that the IFE control at my seat was not working. I was really disappointed, considering that a premium was paid and no IFE for a 13 hours flight
I provided my feedback to SIA after I touched down. The reply from SIA was disappointing as it addressed me by the wrong name, patronized by some SOP politically correct reply and rushing to close my case. I felt that, after a few rounds of email exchange, there is simply a lack of sincerity and they just to close the case. I gave up talking to them.
I am rather disappointed with their service given that SIA is such a reputable airline operator.
Review by BodeyR5 months ago
slow boarding process, please improve for our time!
Review by Celerina5 months ago
I flew with singapore airlines in a joint long haul with air new zealand in 2018 but my first flight was man to singapore have to say it was a lovely comfortablish trip and service was good from them one of my preferred airlines price of my airfare at time was reasonable too. Would use again
Review by Juanny5 months ago
Online reservation is a scam, I had economy class ticket and when I wanted to change the date, all the flights were night flight so I wanted to upgrade to business class but online reservation didn't allow that. When I rang I was told to secure a seat I must first book (pay $350) and secure a economy class ticket then at the airport upgrade to business class. Which I did. but at the airport they didn't adjust the difference. Not only that I asked for two prices DAC to PER and SIN to PER (SIN was transit). As DAC to SIN was day time leg of the journey I wasn't fussed about business class. SIN to PER was night time - which I really wanted. The one price they gave me $940 USD was presented to me as the cost of upgrade to Business class, I assumed it was DAC to PER and I ask they got annoyed and said yes sir this is the cost of upgrade to business. They didn't tell me it was only DAC to SIN. On arrival to SIN I realized I got duped, what they had done is only given me business class up to SIN.
Not just that SIN to PER my entertainment unit on the seat was broken - I can provided pic. they didnt reset or fixed for upto 2:30hrs in the 5-6hr flight. No water was provided to me for 3hrs as the seat belt sign was on even though there was hardly any turbulence. The food that they served was terrible, all cold and dry. They didnt serve any hot drinks even though it was freezing.
I choose a window seat and paid extra on top (can provided receipt) to choose a seat with window but my seat had no window. When I complained it felt on deaf ears. And it goes in circle, they will apologies which means nothing to them. But wont compensate or pay back the money they overcharged or in access of what they should have charged. On top of my original economy ticket which was about 1k, I unfortunately paid almost another 2k just for terrible terrible poor service. Pic attached of the broken inflight entertainment system. Very Disappointed that this airline gets voted best airline. For near 2k I paid singapore airline for the broken promise I could have bought a new business class ticket from DAC to PER.
Not just that your flight was 1-2hr delayed.
The white glow from the broken screen kept me awake all night.
I didnt get my window seat and on top of that the seat that I got had a hump comping out of the side wall so I was squashed.
Review by HiDHA5 months ago
Iam writing this letter with my utmost sheer disappointment on a long flight on 30June 2019 from LAX- SIN flight SQ037 traveling in Business class ( Seat 16 A) during my entire flight the inflight entertainment system wasn’t working and I felt like iam flying with one of those low cost no frills Airlines . Iam very frequent flyer before choosing any carrier I check their ratings , seat configuration and if it’s full flat bed or not .
I chose SQ because I had a believe that it’s truly one of the finest carrier in the globe but my today’s flight experience surely changed that trust. Just to mention that I am Star Alliance Gold Member with TK and in One World with Delta, Silver with TG and Srilanka, Gold Member with Emirates and Etihad. I take over 35-40 flights in a year all in business or first class. Iam so sorry to say my today’s flight experience totally ruined my day and I felt that SQ should compensate for the inconvenienced caused on their part . Having nothing to do on board , left with no choice I decided to sleep with sleeping pills and put the do not disturb sign on yet the cabin crew ignored the Do not disturb sign and woke me up to ask what will be my selection of food in the middle of flight after 7 hours ?!? Is this is how you train your crew ? She should be sent for refresher course and then put back on flight handling premium passengers. If a passenger wants not to be disturbed you still make him/ her wake up so that she/he can select their choice of food ? This is unbelievable. Singapore Airlines is for sure losing its reputation.
Review by Keliya5 months ago
Best customer service from ground staff and stewards. Really above and beyond. The systems were very efficient too.
Review by Chlobo6 months ago
Their practices make them. Worlds leader
Review by Iglesias6 months ago
We have just flown to New Zealand and back with Singapore Airlines, and we are not impressed, it seems on a 13hr 20min flight that they only work the first 2hrs and the last 2hrs, in between we were not offered a drink for 9hrs, the seats were small and legroom limited, and I'm saying that as I'm only 5ft 3in, in comparison to Air New Zealand who are an excellent airline, so wont be travelling with SIA in the future.
Review by Lanle6 months ago
Always the best, I smile every time I'm about to fly
Review by Djana6 months ago
We've just flown economy class from London to NZ and back via Singapore on an A380-800 (c 13 hrs) and 777-300ER. (9 hrs+) both ways. Overall would rate our experience on the A380 as 4.5 and on the 777 as 3.5 out of 5, average 4. Although nearly all the cabin crew were top-notch we experienced noticeably better service and comfort on the A380. All aircraft were clean. We were generally happy with the food and menu choices but wish there had been a lighter option at breakfast.Would have no hesitation in using this airline again.