We bought a Nantucket door that was several thousand dollars and it arrived a mess. There was a piece of finish molding missing part of itself, nail holes left unfilled, multiple indentations in the wood, poorly fit arch molding, chips on the bottom of the door, and the piece that sent me over the edge was the multiple cracks in the side of the door (did not see until it was stained). I cannot believe they let the door leave with the first few problems. Now I am sitting and waiting for an answer from a lumber yard and they are waiting on a supplier and they are waiting on simpson. Do the right thing and it wouldn't get this far -- we never bothered anyone or put pressure to speed anything up!
Simpson Door is rated 3.0 based on
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West Simpson Avenue 400