I tried to check on a gift I bought on December 6, 2019. December 20th I realized I was missing a gift. Checking threw my emails I realized I never received a tracking number. When I tried to contact the company all I got was a recording telling me they were busy and the website had a message that order tracking was down due to being busy. When I sent an email I got a canned reply email response that someone in customer service would get back to me. I tried several times to contact them no one ever got back to me. The gift arrived on December 23rd.
Review by JBelle1 month ago
I ordered this book as a Christmas gift for my husband and I couldn't be happier. We watched the lunar landing together the first summer we were dating , so this book has special meaning. And the cover is personalized with his name and inside there is a dedication from me. I absolutely love it. Also, the price was LESS that from other catalogs, which didn't even offer personalization. Plus, it arrived promptly. All in all, a wonderful shopping experience.
Review by Apcastille Massicott1 month ago
Great product, but....would LOVE if you set up 2 things:
- accounts online
- online tracking system
Review by Merzena Derrow1 month ago
Great book ! My two years old grandson is a Thomas super fan! This will be a Christmas present for him.
Review by GameSorcery Fatara1 month ago
Ordered a puzzle November 30th and still have not received it. When I called about it I was told it was shipped out but there is no tracking system. Hopefully, it will arrive before Christmas. When I placed the order the information said it would be sent in two (2)weeks. Otherwise I wouldn't have placed the order.
Review by Khaleelah Scaley1 month ago
Package arrived on time, ordering was easy. Item was excellent quality.
Review by Crosswater Ivelisse1 month ago
Done a great job first time ever ordered from y'all will probably do it again keep up the good work thank you again
Review by Formal1 month ago
The item u advertised as available, was ultimately, not available. So never received or tried any of your products.
Review by Ibas Pamphlion1 month ago
Not really sure what to think as I still have received the item I ordered on Dec 11th , 2019. According to the tracking number will not be delivered until 1/3/2020. Call Simply Personalized no help, went to Fed Exp with tracking number and again no help?????
Review by Rahshida1 month ago
I ordered my product days ago and I still don’t have it. What happened to the advertised SLA?
Review by NinaK1 month ago
I’ve ordered 3 times. All orders went through perfectly with no problems. I’m thrilled with the birthday newspaper books and so were the recipients of my gifts.
Review by Bafford1 month ago
Books came on time and better than I had hoped!
Review by Mrs Robb1 month ago
No way to get any information on the website. Then the product was shipped and they don’t supply a tracking number or even how it’s being shipped! When you go to the site it says no tracking info available because they are busy? So is every other company at Christmas time and they still give you tracking info. Won’t shop here again.
Review by Dienaba1 month ago
I recently purchased the NY Giants Personalized History Book and the Maimi Dolphins History Book. The Giants book was a good product. The Miami Dolphins was no where even close to the quality of the Giants book. The Miami book text was blurry and difficult to read. Having two different books at the same time for comparison was an eye opener. Not sure why the quality of the Miami book was terrible. The books did come in a timely manner and packaged with no shipping damage. Not sure what the company's refund policy is but you may want to check that out prior to purchase.
Review by Bijay1 month ago
This turned out beautifully! My boyfriend loved it. I had some trouble getting a confirmation email but customer service was great about helping me out.
Review by Tokyobitchh Commane2 months ago
Thieves. They took my money and reported my order was processed and then sent but never provided any tracking. My order is now a week overdue. Impossible to get anyone to answer customer service number listed and absolutely no response to e-mail either. I am now having to threaten BBB, attorney general complaint. Sadly the amount involved would not be worth small claims but they need to be punished for illegal business practices that amounts to theft.
Review by Annazl2 months ago
Never received product
Review by NinjaSebz Masteller2 months ago
Very cute. Great gift!
Review by Terhan2 months ago
Haven't received my items and don't know if they have even shipped yet. No communication whatsoever .
Ordered on December 4th.
Lousy customer service !!!
Review by Wendymiss2 months ago
Customer service won’t answer any requests or questions about a part of my order that is wrong...pretty ridiculous to the point the customer service is overseas is only open in the USA for limited times each day. Totally crap....I’m still waiting for a damn response to multiple Messages.
Review by Cucks Gershona2 months ago
I ordered 3 books - 2 were beautiful yet I had a problem with one. It has been over 2 days and noone has responded to my email. This was to be a Christmas present . Very disappointing.
Review by BoChillz2 months ago
order placed on 12/18/2019
as of today 1/18/2020 item has not been received
was advised on 1/15/2020 that item has shipped - after checking tracking as of today there has been no movement in 3 days
still no delivery date available
have sent numerous emails and responses are vague and unhelpful
Review by BikesBikesBikes2 months ago
I haven’t gotten my order. It is by your estimation over due by five days. So, no, I am not impressed with your service,
Review by Fozlur2 months ago
Beautiful book!! A cherished gift
Can't wait for Mom to open on Christmas. Thank you!!