Their customer service rep was patient, professional, clear, and organized. Their quote is at least $100 cheaper than others I called before them. The company has a very accommodating customer service policy. The day before the scheduled move someone sent me a text to remind me of my window of time. They arrived within that window, worked quickly and efficiently. I would not hesitate to recommend or use them in the future.
Review by Bruszki Errazo3 months ago
This was our second time using Simply Moving for our move in Manhattan. The Simply Moving team did an excellent job with our move. They were efficient, professional, very hard working and they made our difficult move a much more manageable experience. They did a great job packing and protecting our heavy and fragile furniture (we have quite a few pieces made out of glass and mirror materials - it’s a real challenge for movers!). Nothing got damaged or ruined. We were very happy with our experience and would definitely use Simply Moving again.
Review by Shoniec Derrow4 months ago
Best movers I've ever had! So efficient kind and helpful.
Review by UltraTeam4 months ago
Professional and courteous, these guys did an excellent job. Not a single item arrived broken and everything was done with expediency and efficiency. I will definitely use this company again for my next move!
Review by Muntaha Qnt5 months ago
Best movers you can ask for!
I moved 2 times with this company!
Review by Nasirali Zauberbier8 months ago
Simply Moving massively underestimated the cost of my move, to win the business over a fixed-price provider (Fixed Rate Moving, I think).
On the day of the move, it was clear that nearly 30 percent of my stuff wasn't going to get packed under our agreement, or even have room in the truck.
I now face several days of additional packing and moving on my own after the job was "finished" with these guys.
Their model - like a lot of movers - creates a financial incentive for them to "underestimate" the size of the job, leaving you in the position of paying large overage fees on the day (which, in my case, could have doubled the cost of the job) or leaving you with days of backbreaking labor after you've paid someone to move your stuff. Totally unethical!
I will never use Simply Moving again, obviously. Be very careful proceeding with these guys or any service that starts with an estimation where a "mistake" by the people providing the estimate will greatly reward the people proving the service.
Review by Sheppie1 year ago
Very very bad experience with this movers
Mangement not good but workers are ok
Review by Shanoon2 years ago
From the first time we met with Carlos he put our minds at ease. On the day of the move the crew was efficient, courteous, and took great care with all of our possessions. pricing was very fair and they were very responsive to requests made prior. Would reccomend them to everyone!!! They made a very stressful day relatively stress free.
Review by Haddoud2 years ago
in the last week
WARNING WARNING!!! If Icould give negative stars I would. This company goes by 3 different names. 5 Star moving, Simply movers and Abreu. I booked 5 Star and receive an invoice from Abreu. RED FLAG ONE.
RED FLAG 2 I booked on 9/25 for an 9/29 move. I was told the full day was opened, I chose 8-12pm window. 2 days later I received a voicemail changing it to 12-4pm. I called the office repeatedly to check the ETA of the drivers and nothing. I asked to speak with Mike the owner and nothing. After repeated attempts the company blocked my number. So i called from different line and the receptionist forgot to put me hold and screamed its Ms Fonseca what should I tell her. At this point I already put down a down payment my furniture is packed and i have to be out by the next day, so i waited. No one showed up until 7:10pm with only blankets and tape to protect the furniture. No supplies as promised and 2 drivers instead of 3.
RED FLAG 3 after truck was load in 45mins (I had all the furniture in the lobby except the bed and couch. The mover decided he was too tired and called another company Simply movers to finished the move. 1h30mins later two new movers show up to finish the move.
RED FLAG 4 we finally leave I follow the truck in my car, and he drives opposite the highway and takes the long way to the new place (later I find out it's to hike up the mileage) I tell them the exit put on my hazards to they can follow me and the driver passes my exit and keeps going. I panic and try to get back on the highway. Now I can't find them. After 30mins of waiting I call the police and file a report. They show up a total of 45mins later say sorry there was an accident.
RED FLAG 5 after everything is moved in and the wait time and the $150 fine I incurred for moving after hours. They tried to charge my credit card an additional $300. Thank I called the credit card company and put a freeze on my account. Cash only now. Finally I get to speak with Mike is called a liar and told me I was Bugging for not wanting to pay more than the agreed amount. His movers harnessed me in my apt for 20mins. They even threatened to call the police. I said yes call them and let's start the paperwork for a lawsuit. He changed his mind and pleaded stating he has 10 kids to feed. After paying the original agreed amount in Cash they left and told me they are keep the cash and suing me for the entire amount. Guess we will be in Court.
PLEASE SAVE YOURSELF AND STAY AWAY. if I am attacked after this post I have pictures of the movers and will upload. I was threaten by one of them and this documentation of the incident right after it happened.
Review by Cukes2 years ago
We hired Simply Moving because of the excellent Yelp and Trustpilot reviews, and the actual packing of our items seemed to go rather well. However, there were some glitches --- although the email we got for the move indicated we were supposed to pay via cashier's check (which we did), their automated system ALSO charged our credit card in error. Though they quickly rectified the error, it gave me a sense of sloppiness on the part of the company.
They gave us an estimate of 1-21 days to complete the move. Fine, it's understandable that they wouldn't know exactly how long it might take. But, we had assumed, given their reputation for customer service, they would at least give us some indication as the delivery date got closer at least whether the truck was in the vicinity or not, and a range of dates we might expect the delivery to occur.
But no, today the driver calls, completely out of the blue, and says he wants to deliver our shipment TOMORROW. Yes, tomorrow. No advance warning whatsoever, Simply Moving didn't even tell us when the truck left the East Coast. My wife has a job interview tomorrow, AND I have meetings tomorrow at work. We explained this to the driver, but Simply's dispatcher just said, either we take delivery tomorrow or pay for 21 days of storage and fees for a crew to store and repack our items for delivery at a later date.
Other moving companies actually give you satellite tracking of their trucks --- we get ZERO warning the truck is even going to come this week, and get a call literally the day before, when we have busy lives and a busy schedule.
The General Manager contacted me to apologize again and to let us know they took my complaint seriously and spoke with the dispatcher. Based on our conversation I feel they have made an effort to avoid this sort of problem again in the future --- so I've updated my review to three stars, and would no longer say I wouldn't recommend them to others. They did do a good job moving our stuff across the country --- the problem was primarily in our case with what I felt was poor customer service around the delivery scheduling. However, I trust that they have heard this complaint loud and clear and hopefully in the future other customers won't experience this --- and other customers have clearly had better experiences with them, despite the fact that we had this problem. I feel they are going to make a good faith effort to avoid this kind of problem in future.
Review by Rfm2 years ago
My daughter’s move on 11/18/16 in Manhattan went very well. The Simply Moving crew of Scott, Red, and Mark were just fantastic. They arrived on time and worked quickly and efficiently. I would highly recommend them and use again.
Review by Mannu Fuard2 years ago
The movers arrived 15 minutes ahead of schedule, when it was cold and rainy. I wasn't able to pack everything since my mother had passed away a few days before my move. They made me feel safe and helped pack things gently and quickly. They were patient and very positive and compassionate. They were too notch. Highly recommend their services.
Review by Mezhir2 years ago
Movers were quick and polite. Everything went very well. Would definitely use them again :)
Review by Vehbiye Lucich2 years ago
Customer service from day 1 was personal, friendly and thorough. Changes to the details on my end were easily dealt with and their information was revised and supplied quickly. Moving crew were friendly, fast, professional and fun. I'd use this business for every move I make and recommend it to all I know.
Review by Meyet2 years ago
Move went well, the team was great.
Review by MissCheeva Koffo2 years ago
$450 all in.
no damage, good spirit
Review by Totemail2 years ago
I had a wonderful experience with Simply Moving. Moving in general makes me a nervous wreck and they did everything without a hitch! They were nice and polite, and super efficient.
Review by Yassa Marstin2 years ago
The crew that I had was amazing .
They made my move a stress free move.
Review by Nazatul Palzeaird2 years ago
I dreaded this move (Sept 30,2016 )from New York to South Carolina . In April I contracted a different mover for $400 less; but after reading their reviews i cancelled the contract and hired Simply Moving.
I am sooooo glad i did. Simply made my dreaded move a wonderful experience. The men were pleasant and for filled my every request.
Yes i would hire them again in a heartbeat.
Hey.....I wasn't looking for the cheapest ; i just wanted the moving company to not nickle and dime me and be some what reliable.
THESE PEOPLE ARE GREAT..no I'm not relatedto them ..YUK yuk yuk
Review by Noréys2 years ago
The move itself went really smooth and so did the booking. I recommend simply moving to anyone, they were quick and safe with all of my items.
The reason I give 4 stars instead of 5 is because on the phone during booking AND in an email chain I informed them that my apartment (where I was moving from) had 1 flight of stairs. When the movers came, the first words out of their mouth was "oh you have stairs? that is not included in the quote" so I immediately said that's not really my problem I have proof I told your company and showed him the email. They proceeded to tell me it would be $75 charge. So i gave them some cash (not 75$) to shut them up and keep the move going since I needed them to do the move or else I was screwed. But this was the one unprofessional thing that happened and is the only reason I did not give 5 stars. Sorry but it is not my issue if it is not in the quote when your company CONFIRMED in an email back to me that you knew about the stairs and all is good and confirmed.
Review by Tanitansy2 years ago
Carlos, Walter and his crew were great! Would recommend them for any move. Carlos came to my home and took the time to do a fixed price quote that was competitive and fair. The movers were clean, professional and quick. They took care of my home and my furniture. They were great to work with and definitely made the move stressfree.
Review by Suedebb Arhin2 years ago
Moving can be a daunting experience but thankfully with the help of Simply Moving everything went without a hitch! My move was complex, requiring half of my things to go to storage and the other half to move with me. My crew packed me up with care,nothing broke, and they were a pleasure to deal with. The cost of my move was EXACTLY what it was quoted from the original price. I highly recommend this company!! Thank you so much!
Review by Rijal2 years ago
The movers were on time, were gentle with my belongings, and really went the extra mile. They offered to help me move things/bags that I was planning on just moving all myself. Walter and team were the best! I will definitely use Simply Moving again!
Review by NeatJ2 years ago
The Service was great! They arrived on a timely manner and worked fast but also very carefully. They were also really nice and even helped us move a few things into our car. Will definitely re-hire on a future occasion!
Review by TheAllrightFamily2 years ago
The guys arrived on time and finished in 45 minutes picking up and delivering. Loved the experience with Simply Moving.