Arthur was awesome and responded to me within minutes! Helped me out 10/5 stars rating!
Review by Verold Zuel3 weeks ago
Nice & easy, verification is a breeze, once verified straight through. No hanging around waiting. Rates are good better than some of the competition. I`m a straight shooter so no crap, one of the better services so far.
Review by Jestirianto Morning1 month ago
Great service, great customer support. Faced an issue with my ID not being processed and Mitch of the support managed to help me very promptly
Review by Folajimi Curles1 month ago
I tried to make a payment using usd to btc, it was unable to go thru but they took the money from my account and went return it. It's been over a week which was the amount of time they originally said wld be the max time it would take to get it back. Now they say call them of it dont show up in 20 business days. SCAM. I will never use this service again and will always tell as many people as I can what a huge scam this site is, search reddit like I should have in the beginning. Lol they tried to tell me that PayPal has my money on hold not them. Yeah ok....
Review by Evris1 month ago
Is there any way to refund the money which I paid to purchase a bitcoin?
Review by Eyale1 month ago
Love the service, even though it's impossible to buy during volatility.
Review by JWhit Ortu1 month ago
The Worst customer service I have ever received. It was evident their is an issue with their payment verification having spoken to Dave for nearly 45 mins and tried passport verification and driving license verification they were verified no problems. But when card being verified my bank verification screen appears then dissapears and comes back saying error. I spoke to my bank and the verified they haven't received any requests which I explained to Dave and after several attempts his solution was to wait 24 hours then try again! That isn't a solution that's a fob off because he couldn't be bothered to escalate and resolve the problem. What really beggars belief is that my card has been verified so many times with simplex! Completely ott for verification I'm so annoyed and simplex I will repeatedly add this Reveiw every 24 hours eventually your rating will drop and customers who have a bad experience through you will be HEARD!
Review by Edenjevy1 month ago
Very fast and extremely helpful responses. Resolved my issue within minutes!!
Review by Cassa1 month ago
the best services i have seen
Review by Trayone Arotiba1 month ago
Simplex is a SCAM!! I purchased an Iphone and the seller directed me to Simplex for the "secure transaction" through their fake parcel website "Parcel Logix Direct". Simplex took my CC payment, took their 7.5% commission and gave the rest to the scam seller. Since you cannot recover Credit Card charges back from them, they encourage these scammers to use them for the transactions. They are all part of the scam and are all over the emails and websites. And why wouldn't they? They get 7.5% of all stolen money and then claim "we have no responsibility for the loss" when questioned about it. They are the REAL technology behind the scammers that make it all work!
Simplex claims they were not knowingly involved but they still charged a fee to the scammer which was collected from my money. If they were an honest company, knowing the fee they charged was paid from stolen money, they should at minimum agree to pay back the fees they collected on the transaction knowing they were an accomplice. But they haven't. Instead they say "we have no responsibility for anything". That tells me they would rather be part of the scams where they profit, then stop them where they lose revenue. That makes them the REAL crooks in this. Helping scammers, collecting fees and taking no responsibility for anything is their game. They are in on the scam!!
Simplex, if you not part of this as you claim, then step up and pay me back the fees you collected (and profited) from this transaction. Start by returning my emails as well and act like you care that you were part of the scam. If I don't here from you I can only assume you are in on the scam.
Review by Zhaolei Akranglis1 month ago
Violet was nice and very effective. Thank you very much!
Review by Pevvey1 month ago
Support team really basic...
Can’t do much other than state the obvious
Review by Salonika2 months ago
Fast service though expensive
Review by Dystopatica2 months ago
Marvelous services 😊
Review by Shenting2 months ago
Excellent customer service.
Recommend for anyone buying cryptocurrency.
Review by Alawiyah Dami2 months ago
Authur was the best he got my transaction sorted out he helped me and now I'm going to recommend this service to many
Review by Florenio Avramides2 months ago
very knowledgeable and dedicated customer service
Review by Wvnne2 months ago
Total scam. You lose $15 for every $250 invested. That's 6%. The worse part is you can't even sell the cryptos back to them. The good thing was that they don't allow more than $250 for the first purchase, otherwise, I will lose even more. I don't even know how to get my money back now. $250 total loss. They lie to you that they would refund your purchase but they would never do.
Review by Santramohan Domozakovs2 months ago
SCAM ALERT !! Text from my bank came back with $50000 not $500. When i went online chat the useless dude didn't even read what I asked about, had to tell him to scroll up and asked me to screenshot it but as i am talking to him on a PC with no upload capability he then says oh send it to support @ whatever. Waste more time and for what? So you can give some lame excuse as to why you tried to get 50K and not $500. Also Awful after doing everything to confirm who I am including sending randoms my ID They then want a bloody selfie with me chirping out some slogan for them so that can have a laugh in their office. Waste of time, scam company!! don't touch them
Review by ZhengieWwe2 months ago
Perfect five star rating she answered all my questions very thoroughly very easy to understand the process on getting verified over the last couple days it’s been stressful not understanding how this is working she made it much better thank you for a wonderful staff
Review by VStam Macioge2 months ago
They canceled my payment just because Im from Ukraine.
Without explanations.I've sent them all of the documents I had and all of my cards,bank accounts and documents are 100% legit and clear.
This company is total dissapointment
If you are from third world country you will be declined!
Review by Ailar Tumenas2 months ago
great and fast support!
Review by Talendra2 months ago
You are really amazing team, and Ms.Violet is such a lovely and helpful person.
Review by Gmerlin Spirlet2 months ago
Worst site ever they charge you 7x the amount in fees as Coinmama or Coinbase!!
The lady below is lying !!!
I order $50 worth of bitcoin from here $36.78 showed up in my wallet ordered $50 from Coinmama and got 46.89. Coinbase I got 45.67 stfu probably some dude named jenifer