I've raised tickets a few times in the last couple of years for routine things to do with installing certificates, adding files, or "how to" queries. The response has been quick and to the point each time, so I am very happy with the service, and with reliability and speed of the server, too.
One thing could be better, and that is navigation, e.g. to the cPanel, and I could not see a way to download files and folders from the file browser but neither of these is worth removing a star for because it is a much simpler user experience than I have had with other providers.
Review by Ihssan Mulupuri2 months ago
GREAT SERVICE I HAD A FEW PROBLEMS AND WERE SORTED STRAIGHT AWAY ONE WAS MY BROWSER KEPT GIVING ME 404 ERROR BUT THEN WHEN I DID ON CROME AND EXPLORER IT WORKED FIRST TIME SO SOME FAULT WITH MY SETTINGS NOT THERES BUT THEY SORTED IT ALL OUT WITH IN HOURS FOR ME A GREAT SERVICE
Review by Imran3 months ago
getting big headed.. reported an issue didnt want to kno anything about it stay away... take your money and dont want to kno you.. when i told them i have a couple of servers the cheeky guy said well its only 4 servers you have.. what!!!!! wow £650x4=£2600 a month is nothing for them they dont value you at all.. the person i spoke to was Ciaran Power and he basically said we dont give a s""t if you got 4 servers we have customers with 50 wow
when this was run properly by mr david howes he was an excellent guy any issues he would help ..
anyways guys you have been warned go to a proper company that will deal and treat you properly if you want to waste your money then use these...
Review by Bafford3 months ago
Great to deal with - and very helpful.
Review by Cooksleys Visalden4 months ago
We have been using Simple Servers for hosting our websites. The service is good but their billing is what will drive you crazy. I will share it here with the community so they are aware of what they are getting into. Had we known this is how things will turn out to be, we wouldn't have ventured out with this company in the 1st place.
So how typically post-paid, long term services, across the globe, work is as follows-
You use services for the month of January, you are handed an invoice in the 1st week of February and you have to clear your dues by say, the mid of February. But with Simple Servers, here is how it works-
Today is the 1st of January, you will get an invoice for services you will use from 1st of February to 28th of February (as if Simple Servers is run by a group of Astrologers and Astrophsyicsts who can absolutely predict what will your usage of their service be, 30 days from now). This invoice shall be due to be paid by the 1st of February, but if you do not clear this invoice today, on the 1st of January, your services shall be terminated, today, for which you had already paid on the 1st of December, the previous year. So effectively meaning, if you do not wish to continue using the services of Simple Servers, 1 month from you, you would have anyway paid for that month. In any case, you would lose out on the Server fees for 1 month, if you want to terminate your services with Simple Servers. To a company trying to pull off a stunt like this in 2019, all I can say is, Good Luck guys, you have just triggered the 1st switch to your eventual fall.
All long term services give a month's credit to users, but Simple Servers, by this clever practice, is in effect having its users invest 2 months of their billing amount into the company, without any interest or returns. An apparently smart but effectively stupid move considering the market scenario in 2019.
I sincerely wish them a great deal of luck as they really need it pulling of such malafide practices in these competitive and customer focussed business scenarios today.
Edit 1- Response to Mr. Parry's Comment
Dear Mr. Parry
The world would really have been a better place if people, and companies, walked the talk, but unfortunately, like with most people, SS does not walk the talk.
In your reply, you mentioned-
"You state that payment for an invoice raised on 1st of January for the month of February is due right away, but this is quite incorrect."
Sir, if your policy is actually as you are claiming it to be, I would like you to explain the following email we got from your support team when we raised a ticket for suspension of services-
Thank you for contacting us.
On checking, I can see that the account is suspended due to Overdue on Payment. The invoice 119101 for the server is still unpaid. Please make sure that you haven't missed the invoice. If so, please complete this asap. Once this has been completed, we will activate the account back.
Could you please have a check.
If you have any further queries, please feel free to contact us. We are really happy to help you.
Simple Servers Support"
Now if you could check your systems and see the invoice number mentioned by Ms Ava, the due date on the invoice is 1st of November 2019 while our services were suspended on the 2nd of October 2019. due to non-payment of the invoice.
Coming to another point you made in your comment-
"On or around 3 days prior to the due date we will collect the payment due. This makes sure that any potential payment problems are picked up, and our customers have time to rectify any problems.
If payment is collected successfully, the service renews.
If payments fail, we issue a payment failure notice. If payment is still not collected past the due date we issue warning for 3 days, and then if payment is not collected we suspend services."
I do not recall, in the last couple of months if we ever received any such warning emails. Even in this instance, the services were just suspended, no warnings, no emails, no notifications, straight termination.
I would urge you to check your email logs and support logs and check on my claims.
The next time you plan to respond to comments, it would serve you to delve deep, investigate at your end and then reach out to the keyboard Sir. Responses without due homework, reflect bad on your company and yourself.
I look forward to further comments from you, Mr. Parry.
Review by Fonte4 months ago
We run a large Magento site and find the staff are very helpful and the services are very good value for money. Recommended.
Review by Layke4 months ago
We are a web design company and have been working with simpleservers for several years by referring over a dozen customers. However, a recent experience with them has made us doubt the integrity of the company and we hence we have started pulling out all of our customers who are hosted with simpleservers.
We had an affiliate account with them which we had not logged in for a while. There was a breach of security and one of their in-house staff tried to change our login email ids and post a request to withdraw the funds himself. This has to be an inhouse job since we did not receive any notification on the email id being changed. Im guessing their systems are updated enough to send out an email id if the login id is changed.
When we contacted them to look into this issue for us, what was supposed to be addressed was the breach of security, instead, they closed the affiliate account without offering any explanation.
And none of the calls or emails to support were responded except template replies.
I shall consider this issue resolved only if simpleserver not just pays us the affiliate amount due to us, but gives us an explanation on who within their company tried to do this hideous task.
Since the integrity of the company is a big question mark, we have started moving all our clients away from them, to nexcess.
Review by Bafford4 months ago
If you run Magento these are the guys, real specialists with top rate service.
Review by CoeCoa4 months ago
There are no words to describe when a company puts profits before there customers as these people have.
Simple servers have been bought but a company called iomart Group a completely self-absorbed, self-interested organization.
They have taken down my site as well as hundreds of other e-commerce sites and has nothing to do with improving service and only to save costs for themselves.
They could and should have migrated our sites on a temporary server but they could not care less about service or our companies and have done it the cheapest way to benefit only themselves, no reputable server company would do this.
There are no timeframes, no support, nothing. If they really must take down customers' sites, they should be doing this during the night at perhaps 2-3am, not at 6.pm and informing customers via email on how we can keep our sites up with an alternative server or something whilst they do the work.
This is poor, really poor and will be moving to UK fast on Monday please, please do not choose these guys to host your site. Please consider other companies who take a hit on profits and make you a priority.
This is the reply by Iomart "Head of operations"
We did notify you and it is officially night.
This was at 6pm "officially night "
Phil - NO EMAILS WHERE SENT TO ME... IF A NOTIFICATION WAS MADE CLEAR IT WAS IN YOUR DASHBOARD, I NEVER LOG INTO YOUR DASHBOARD, I HAVE NO NEED TO DO SO UNLESS SOMETHING GOES WRONG.
IT IS NOW ALMOST 12PM AND MY SITE IS STILL NOT UP
Review by Psykofifou5 months ago
We've used many. I've experimented here, there and everywhere. Over the years with Simple Servers, I have developed and successfully progressed my businesses, as well as start new ones. Things have gotten so busy with multiple websites, we just migrated everything (almost) to a new dedicated server. And with multiple new projects on the horizon, we are going to take advantage of the reseller packages and use what knowledge we have gained to develop our own hosting company. But a review about Simple Servers would not be complete without mentioning the support staff. Been with them long enough now to pretty much know the entire team, and they have provided support to hundreds of my tickets. Never complaining, never a problem. I've always worried that I somehow abuse the support department a little, constantly trying to stretch beyond my abilities. But they have always been there to provide a calming and efficient support no matter how noob I was! Thanks again guys for all your help, couldn't do what I do without you.
Review by Giordanny Kaposts5 months ago
I was impressed with the support I received and the patience with which the staff members walked me through what needed to be done to fix the issue. Thank you
Review by DianaPhoenix6 months ago
really helpful and patient guiding a luddite through the process!
Review by Kailynn7 months ago
Stay away from this company they are a joke they don't want to help you when you have a support issue. All there interested in is taking your money. If you're interested in a real host look elsewhere.
Review by Jointo7 months ago
Only been working with these guys a week now. But I am very impressed with their prompt and efficient support. Will keep you updated throughout the journey.
Review by Deebri8 months ago
Recently joined up and have already raised a few tickets which have been answered and solved within minutes.
Review by Tatvik8 months ago
Having been an online developer for over 13 years I have used a lot of different hosting providers in my time but none have ever come close to Simple Servers. Their support is fantastic and the servers they provide extremely powerful. I would recommend to anyone who wants security in their online business. Simple Servers make it easy to sleep at night A++
Review by Mrs Mather8 months ago
Raised an issue where around 14% to 22% of my cpc clicks with a correct url are resulting in a 404 and told its all fine.
In last 30 days has resulted in over £1400 of marketing resulting in a 404.
Had to restart server twice this morning alone as it became unresponsive to visitors.
Review by Alveena9 months ago
As a firm believer in getting what you pay for, I can't fault Simple Servers, sure they are not the cheapest but the service and support offered are excellent. I am happy with Simple Servers. Rick, Bangor, Northern Ireland.
Review by Bakti Reshitaj9 months ago
Always very helpful.
Good communications,act fast, very easy to deal with.
Review by KeefO10 months ago
Fantastic work Ray! Well done. Thank you for sorting out the database issue.
Review by Lomshakov10 months ago
Excellent service but when problems occur support is excellent.
My website went down and had an answer from support in 16 minutes.
Easily Five Stars
Review by Quintara10 months ago
Always get a fast and efficient response to my queries. Very little down time on my site.
Review by Michaeldon10 months ago
We have been using Simple Servers Dedicated server for couple for year. The service and support are still excellent.
Review by RoyalRussian10 months ago
We have been using this company for a couple of years and have always found that when things go wrong (as they inevitably do from time to time) their technical support is always very fast to respond.
Review by Mediator Seikatsu11 months ago
I am on M Pro shared hosting package had a few issues of downtime which I reported to SimpleServers. The team tried on previous occasions to rectify the problem but it continued for another week.
I contacted them again and this time they moved my Magento site over to a completely new server (which I am hoping will be more stable).
The server moved happened out of hours (02:00) which I really appreciated to avoid any disruption to orders.
The switch was done without any problems with great open dialogue the following morning to ensure everything was working as expected.
Great communication and support! Let’s hope this is the end of any future down time.