Absolutely horrendous company. Sent us a dodgy set of led light bulbs the whole pack of 50 faulty and apparently they pick each bulb and pack into a box of any quantity. Refused to refund us or send us the correct parts in order for the bulb to work. Thankfully was able to get a partial refund through the credit card company. Do not trust this company at all. There is only one person at the so called call Center. How interesting that there is only a response from one person on all these reviews. Would not recommend at all or use this company ever again.
Review by Servador2 months ago
Review by Deslyn2 months ago
I had to Change part of my order because the light was not as I expected.
Because the part replacement was less than £70 or whatever, i had to pay £3.50 to get the replacement bulbs sent back and £3.50 to have the new ones dedlivered......i should have gone to b and q.
Review by Orch3 months ago
Great customer service - very rare these days, well done!
Review by DShep Mytys3 months ago
I ordered two of these light units but unfortunately the tube had broken in one of them. Rang customer services and requested a replacement tube with no problem. On receipt I was surprised to find I had been sent a whole new light unit. Excellent service, would use again and recommend.
Review by DaisyB3 months ago
Excellent service and fast delivery.
Review by Amrine3 months ago
A1 Service and great customer service
Review by Silingiwe Mazrooyi4 months ago
I ordered further IP65 downlights and LED lamps as I have done several times before (or so I thought!) from Simple Lighting. However my electrician pointed out that 6 (out of around 16) outside downlights I had installed just under two years ago had stopped working. Knowing (or so I thought!) I had a two year warranty I contacted the company to be told it was now a DIFFERENT company from the one I dealt with until earlier this year and it refused to honour the warranty. The replacement value of the failed LED lamps is under £12 but the company will have lost much more than this in future business from me as I shall now go elsewhere. Bye bye Simple Lighting!
Review by TamaraStubbs4 months ago
Review by Tuffs Snorf4 months ago
Good service, but we always have to request invoices at the moment.
I would prefer invoices for LED tape to be itemised by length rather than a total number of units.
Pieces of tape are not always labelled, so we have to open them and measure before allocating them.
Review by DucLe4 months ago
Really pleased with lights. They look great under our cupboards. Easy to install especially with the 5m extension cables as so many products are always too short. Will definitely use again
Review by McDevitt Tarozaite4 months ago
First class product and service
Review by Nadiuska5 months ago
On 15th August, I bought 15x Fire Rated LED GU10 Dimmable Downlight Fixed and 15x 5W Dimmable LED GU10 Bulb - Warm White - Samsung LED 5 Year Warranty. Ref Order #300088099. This early order was in preparation for a major kitchen renovation.
On installation, several bulbs did not perform - 2 flickered, 1 only lit on the inner ring of leds and 1 would not dim. This despite my electrician using the dimmer switch recommended on their site for their 7w bulbs, (no recommendation for the 5w). Simplelighting blamed the type of dimmer but failed, when asked, to recommend a make/model of dimmer, so my electrician changed to an intelligent version, (more expensive) which can distinguish between leading edge and trailing edge bulbs.(I didn't know there were such things to further complicated LED Bulb purchasing)
Simplelighting initially denied any problems with the bulbs and stopped responding to my complaints. While the flickering had stopped, I had to replace the 2 remaining faulty bulbs - from another company. All is now well.
Except, Simplelighting have not honoured the 5 year guarantee and have refused to acknowledge my final few emails.
AFTER-SALES SERVICE IS DREADFUL
2 stars is because the fittings were good, the prices were good and the delivery was good. But the company is ignorant and won't help when there are problems
The problem with the reply is that Simplelighting did not recommend, or warn about, a dimmer switch. The Varilight used (re their 7w bulb recommendation) is an industry favourite. Simplelighting are at fault for selling non-compatible 5w bulbs
Review by Kischka5 months ago
Amazing customer service a light fitting was faulty, emailed simple lighting and they dispatch a new unit the same day for next day delivery!
A happy customer
Review by Fiyinfolu5 months ago
Ordered, guy on phone very helpful, arrived in time. Very efficient
Review by Zayzon Jacobson7 months ago
Terrible and rude customer service, terrible product, no refunds despite website claims. Make very different claims on the website before you purchase compared to after, when you're £22 down with a useless product
Review by Solumow8 months ago
Never use this company again.
Purchased some light fittings for my bathroom ceiling on Friday the 6 September,paid for guaranteed next day delivery they arrived on Tuesday the 10th terrible service.
When they arrived I fitted them but they were very loose terrible fit looks as though they are intended to be fitted on double boarded ceilings,though nothing stated about this when I purchased them.
Terrible product and even worse service
Review by Lelien9 months ago
Excellent customer service and advice from Will. He made a difficult task easy from start to finish with clear advice.
Great product choices at very competitive prices. Highly recommend them.
Review by Khamidulla Derrow9 months ago
Good company to deal with, really happy with the quality of products.
I had a query about how to wire the LED strip and they responded quickly with the relevant wiring diagrams.
Review by Samitweety Gaudious1 year ago
Simplelighting.co.uk (SLG Lighting Ltd) went into liquidation on 1st Feb 2019. Simplelighting.co.uk (Simple Lighting Ltd) has risen from the ashes with the same director. Simplelighting.co.uk will no longer honour their warranties for items bought prior to this transition (won't refund/replace faulty bulbs bought Jan 2018 with a 2 year warranty) despite continuing to use identical website/phone/email. I certainly won't be using this company again.
Review by Kallior1 year ago
Dont use this company. I ordered 2 LED shelves from them on 15 Dec 2018 and since then I have received many excuses why they cant deliver the items. Now when I email them I get an automated response saying that they cannot respond. I think this is a fraudulent company and I need to figure out how to report them to the authorities
Review by Sueling Cordry1 year ago
I had previously rated this company 5 star some 3 years ago, unfortunately this is not the case in 2018. Bulbs come with a 5 year guarantee, they replaced a few a year ago but now they are still failing, this is the 5watt warm white LED, I contacted customer services and explained the situation, they asked for batch numbers which I provided, they said they needed to look into it and would get back to me, 6 days have passed with no response and a further mail from myself unanswered, they are basically not honouring the 5 year guarantee that they state, their ignorance is unbelievable and to ignore customers shows a total lack of respect or concern for their customers, I have spent way in excess of £200+ with this company, they will never get my business again, buyers beware as they do not honour what they say which is coupled with absolutely atrocious customer service and obviously they are selling inferior quality products which last no time at all, keep your money and look elsewhere. After further consultation with the company they inform that not all bulbs are guaranteed for 5 years, some only 2 years, LED bulbs are suppose to be long lasting, be advised that you have no come back, will never use this company again, truly shabby treatment.
Review by Jordan Jones1 year ago
I ordered some Recti Slimline LED lights for under cabinet lighting in my new kitchen, one of which appeared to be faulty when trying to install them.
I genuinely could not believe how much effort was put in by Simple Lighting to provide me with a replacement as soon as possible.
Fantastic service all round and would have absolutely no hesitation in using this company again.