Terrible and rude customer service, terrible product, no refunds despite website claims. Make very different claims on the website before you purchase compared to after, when you're £22 down with a useless product
Review by Solumow3 months ago
Never use this company again.
Purchased some light fittings for my bathroom ceiling on Friday the 6 September,paid for guaranteed next day delivery they arrived on Tuesday the 10th terrible service.
When they arrived I fitted them but they were very loose terrible fit looks as though they are intended to be fitted on double boarded ceilings,though nothing stated about this when I purchased them.
Terrible product and even worse service
Review by Lelien4 months ago
Excellent customer service and advice from Will. He made a difficult task easy from start to finish with clear advice.
Great product choices at very competitive prices. Highly recommend them.
Review by Khamidulla Derrow5 months ago
Good company to deal with, really happy with the quality of products.
I had a query about how to wire the LED strip and they responded quickly with the relevant wiring diagrams.
Review by Samitweety Gaudious8 months ago
Simplelighting.co.uk (SLG Lighting Ltd) went into liquidation on 1st Feb 2019. Simplelighting.co.uk (Simple Lighting Ltd) has risen from the ashes with the same director. Simplelighting.co.uk will no longer honour their warranties for items bought prior to this transition (won't refund/replace faulty bulbs bought Jan 2018 with a 2 year warranty) despite continuing to use identical website/phone/email. I certainly won't be using this company again.
Review by Kallior9 months ago
Dont use this company. I ordered 2 LED shelves from them on 15 Dec 2018 and since then I have received many excuses why they cant deliver the items. Now when I email them I get an automated response saying that they cannot respond. I think this is a fraudulent company and I need to figure out how to report them to the authorities
Review by Sueling Cordry9 months ago
I had previously rated this company 5 star some 3 years ago, unfortunately this is not the case in 2018. Bulbs come with a 5 year guarantee, they replaced a few a year ago but now they are still failing, this is the 5watt warm white LED, I contacted customer services and explained the situation, they asked for batch numbers which I provided, they said they needed to look into it and would get back to me, 6 days have passed with no response and a further mail from myself unanswered, they are basically not honouring the 5 year guarantee that they state, their ignorance is unbelievable and to ignore customers shows a total lack of respect or concern for their customers, I have spent way in excess of £200+ with this company, they will never get my business again, buyers beware as they do not honour what they say which is coupled with absolutely atrocious customer service and obviously they are selling inferior quality products which last no time at all, keep your money and look elsewhere. After further consultation with the company they inform that not all bulbs are guaranteed for 5 years, some only 2 years, LED bulbs are suppose to be long lasting, be advised that you have no come back, will never use this company again, truly shabby treatment.
Review by Jordan Jones1 year ago
I ordered some Recti Slimline LED lights for under cabinet lighting in my new kitchen, one of which appeared to be faulty when trying to install them.
I genuinely could not believe how much effort was put in by Simple Lighting to provide me with a replacement as soon as possible.
Fantastic service all round and would have absolutely no hesitation in using this company again.
Review by Munki1 year ago
Excellent value and service
Review by Nopi Münzner1 year ago
Excellent prices and delivery
Review by Marriah1 year ago
Great prices speedy delivery highly recommended
Review by Ldormand1 year ago
I would certainly recommend this company to anyone. No problems whatsoever with them - complete order received in two days - excellent service.
Review by Senorudl1 year ago
My order for paper lampshades arrived damaged, it took lots of time over months to get a replacement order, and that also arrived damaged - due to inadequate packaging and poor handling. I gave up on the third attempt to get undamaged goods.
Review by Tambir1 year ago
All good . Would buy again
Review by Gouichoux1 year ago
Lamp received very quickly and good quality. The only fault was that although the product details stated that a lamp was included it was not. I emailed Simple lighting about this but never got a reply. It was the inconvenience that slightly annoyed me, not the cost.
Review by Shakerria Quichocho1 year ago
Review by Beskin Allston1 year ago
LED replacement bulbs arrived promptly.
Bright replacements for Halogen lights and much lower energy
Review by Felgya1 year ago
Correct item delivered on time - excellent service - good value for money.
Review by Reubin1 year ago
have bought from Simple Lighting several times and has always felt comfortable with their prices, delivery and quality
Review by StacyMarie1 year ago
Ordered 20th and paid for next day delivery. Received 6th January!
Review by Dvdbd1 year ago
Purchase went to plan, tubes delivered promptly and all in working order.
Review by Fike1 year ago
Good service and product looks good
Review by Shariifka1 year ago
Well packed good delivery times
Review by Bekhzod Domenick1 year ago
Very pleasant experience. Communication excellent, product exactly as described and wouldn't hesitate to use them again.
Review by Saucey1 year ago
Purchased from Simple Lighting 3 or 4 times now and nearly always spot on. A minor hiccup last time but a breakage was promptly replaced so another great result. Excellent!