I signed up for SimpleCitizen online (Immigration Application service) and they were initially not very helpful. In March-April they apologized for being late in putting the package together and e-mailing me. I got a phone call of them apoloigizing, and an e-mail too saying that they were very busy. No problem, I thought.
Then the second problem came after they sent me the package, I had corrections that needed to be made, and some questions, which they did not answer after several attempts on my behalf. As such, I had to hire an Immigration Attorney to replace their atrocious service. SImple Citizen was $348, but the Immigration Attorney is $3000, but well worth it, as Simple Citizen was not responding to my questions, over several weeks.
The third issue I am still dealing with, now I am asking for a refund of the cost I paid for their service as I had to re-do everything, and hire a different provider. It has been 4 months of back and forth e-mails, and all I get from them is the run around. I have yet to receive the refund. It is frankly unacceptable, even though they clearly have a refund policy on their website. I have also provided proof to them that I hired my own Immigration Attorney in lieu of their services.
Review by Tarannuma Derrow1 month ago
My wife and I were really confused about how to undergo the green card process after getting married. A friend recommended we try SimpleCitizen and it was the best decision. It made the whole process really straightforward. We didn’t have to worry about anything because they were so on top of our case. I am now a green card holder and will definitely come back to SimpleCitizen when I need to remove the conditions on my green card and when I apply for citizenship.
Review by ElRocku Carrani1 month ago
SimpleCitizen is great! The customer service /associate that I have been in contact with (Matt) is very professional and friendly and available all the time to answer my questions. He is very patient and knowledgeable too. I am working at the one of the international organization so my case is unique as I have a diplomatic visa but SimpleCitizen has been dealing with the similar cases so they know how to advise my application. I recommend SimpleCitizen for anyone who is applying for a green card. Thanks Matt and SimpleCitizen!
Review by Querida2 months ago
SimpleCitizen has been of great help to us through the Adjustment of Status process more than I can possibly say. It's such an important and precise process that I definitely wanted someone to help us with! We found SimpleCitizen while googling some immigration questions when I and my wife decided to apply back then, and I couldn't ask for anything more than what SimpleCitizen full package offered, filling the application was so easy, simple as signing up for an online website! We appreciated it so much that they translate all the necessary and needed documents free-of-charge within the package, peace of mind to us! I was already stressed about this process, filling all these forms ourselves would take months, and finding a USCIS Certified Translator would also take a while and would be costly, not to mention that any mistakes we might possibly make would just ruin everything and this is definitely not something we wanted to leave an error margin in! But with the lawyer review within the package, we felt very confident!
I remember at times we were getting very impatient because the SimpleCitizen team were very busy, and there were numerous holidays at the time so it took a while for our applications to be reviewed by an immigration lawyer before we submitted them to USCIS. I, as you’d imagine, was getting so depressed waiting. James personally contacted me, followed up with us and assured us that everything will be reviewed soon and that this review is very important, and it really was! Now we’re very grateful that we waited for that review and that we were patient, it was so worth it because we didn’t receive any REFs where I see many people who filed around the same time as we did receive RFEs which takes so long to deal with and freezes the immigration application, so we’re so grateful, really for everything the SimpleCitizen team helped us with.
A very especially thanks to Razia, who have helped us literally more than I can ever say!! She’s very understanding, communicative and did everything to answer our questions and to help us in the most friendly and also professional way. This process is very precise and can be really depressing and scary at times if you’re going through it alone, that’s where Razia made all the difference! Whenever we had any questions, I just go to the chat button in the website and ask our questions, (when we planned to move to a new apartment, when USCIS didn’t update the fingerprint review status, when we thought of expediting the EAD, when the names seemed to have inconsistencies, and in many many other situations that kept me personally from sleeping sometimes!) Razia was there! helping, advising and making us more confident and relaxed in this whole process! Which we’re forever grateful for!
Last week we got a status update that the EAD is approved and a new card is being issued! Probably the AP too but the EAD is most important for us, we wouldn’t have had it issued under 3 months if we had any RFEs, which we didn’t have thanks to SimpleCitizen team’s help, especially Razia’s! We are so excited to receive the EAD card in the mail this week! :)
This service is worth every single penny in our opinion, we definitely couldn’t afford an attorney, but we got everything an attorney would do and even more! (with a bigger team, free translation, and on-going live chat for the whole process!) on SimpleCitizen for about $350, definitely worth it in a long immigration journey. We’re waiting for our interview and the Green-Card and will write another review then! (Since SimpleCitizen is still helping us even after filing!) and we’d really love to send a thank you letter and maybe a gift to Razia for her GREAT help! ( if it’s okay with the SimpleCitizen policies).
Thank you SimpleCitizen for helping us navigate this complex immigration journey. You’re changing people’s lives here for better, and making a huge difference, we’re forever grateful.
Review by Plinio2 months ago
Simple Citizen helped make a super stressful process much easier. We had a couple technical difficulties, but overall a really great / easy experience. I'd definitely recommend them.
Review by Trinkette Tsiripidou2 months ago
I would definitely recommend simple citizen. They were so easy to use, and they were very helpful whenever we were confused about a part of the process. The file sent to us was very well done and we were able to submit the application with no issues. Even when we had minor complaints, they went above and beyond to fix them. 10/10
Review by Bradsons McGlass2 months ago
Can’t even start on saying how great this team is! Made everything to much easier, prompt responses, always willing to help and solve any questions/problems! I bit shoutout to McKay, she was awesome! Already recommended to a friend and will keep doing it.
Review by Lightguy Latashia2 months ago
10/10 Recommend! Customers service is great and responsive. Matthew went above and beyond to make sure my application was accepted successfully, despite USCIS giving me so many issues.
Simple Citizen saved me lots of headache, time and money. It really is a great value for what you get. Thanks to the team at Simple Citizen I finally have my Green Card.
Review by Rahmo Peixes2 months ago
Than paying $$$$ for lawyer We chose simple citizen. they made everything so easy for me and very affordable. And surely they will help you with everything. I just want to thank Matt, Razia, and Sam for being so helpful and answering all our questions. We couldn't do it if you all didn't help us. We really appreciate everything. once again THANK YOU and Keep up the good work! #CerifiedGCHolder
Review by Mingyi Ammcha2 months ago
Excellent service. Would have taken absolutely hours to do this myself. Usually like to do things myself but really glad I didn’t this time. Compared websites and this one was a bit cheaper but I tried it anyway and excellent service at every step not sure how it could have been better. I was a bit put off because I don’t think you can call people directly for advice, so had to email, but they are extremely responsive. Most responsive to emails I’ve seen. Much much more responsive than a lawyer I’ve used before. Attorney review at the end was efficient and picked up things I wouldn’t have realized were important and couldn’t have found from reading endless forums. Was really nice that any random question I had at any point even just a little unsure I could just ping them an email. The team is great and you talk to the same person a few times, not like you have to have a new person each time. I had I think 3 different people help over the few weeks of my application and all were good (McKay especially super patiently answering many many questions). So nice that any niggling doubt I could just ask them. Really good attention to detail on their part, the team will reply first with things they noticed, and then second review by attorney. Now that all 205 pages are done I’m extremely grateful because there were more than 10 forms I needed and I’m sure somewhere I would have gotten something wrong.
Review by Ratesh2 months ago
Overall their service offers great value for your money and I recommend them if you are not time constrained and if your case doesn't have any special circumstances. I recently completed my Adjustment of Status based on marriage successfully in a little over a year, the only hiccup was a Request for Evidence from USCIS. SimpleCitizen helped us to put together a response package but it took them almost two months, during this time we received little information from their customer support. I got the impression that the company is currently processing more cases than their staff is able to handle. Thanks a lot to Matt for working with us on my case and following up through the whole process.
Review by Neespgf3 months ago
It sucks. If you have any other choice, never choose it.
1. Slow response, taking many days. Even no reply. Ridiculous.
2. The poor organization makes you panic especially when dealing with docs filed to the government. They can even lose your doc.
3. Never more disappointed before
Review by MistaKwik3 months ago
SimpleCitizen is amazing, the way they simplify the processes for their customers, the personal and professional touch they deliver to every client and you can truly see the motivation every member of their team has on how dedicated they are. Definitely recommend them
Review by Kwe Ratwani3 months ago
Highly recommended this place.
I found a simple citizen online. they helped us so much in terms of organizing our documents, and the process was so easy, takes about 1-2 hours to finish. we applied on 02-14-2019, And get our interview notice August 2019. we went to our interview today, the IMMIGRATION officer made a Complement on our file is organized well. and we were asked a few questions about our date. and get an approval on the spot.
Review by Noteveryonelikespink Bodamer3 months ago
Even though our paperwork was delayed for a couple of weeks, I’ll pay for them to help us out next time! The customer service is very helpful and people are nice. Also, they really take time to add everything you need for your file to be completed!
Review by AmieF Malja3 months ago
Just like the name. My application process was real SIMPLE. The people are very friendly and understand immigration processes real well. I will definitely recommend their service to friends and family.
Review by Taimi3 months ago
i want to recommend this compagny for their serious service , very concerned about my case, patient , and at the end a positive result . also their price is very reasonable . I could feel nice people , i was in confidence with them , so important in a such situation ! i will go for them if i needed
Review by Alder3 months ago
SimpleCitizen has been a great for us during the very confusing process of applying for a greencard for my husband from the Netherlands. We first filled out the information on their online system and then their system compiled all the documents into a 600 pages package. They have helped us through every single step of the entire process and always respond within a short amount of time. We can feel that they are really there for you. They guided us through the whole process and let the documents be reviewed a lawyer. We would otherwise spend thousands of dollars hiring a lawyer doing essentially the same thing.
People in simple citizen understood that our case is very urgent because we need to travel abroad soon so they did everything for us very efficiently and we are very grateful that this company is there for people in similar situations. Especially McKay has been a great help and so are many others who contacted us in the company throughout the process!
Review by Miss Kojder3 months ago
I was about to hire another company to help me with my immigration process but in the last minute, I decided to choose SimpleCitizen because they were cheaper. Terrible MISTAKE!
I had a tight deadline and they started messing up when they took 30 days to review my application. Usually, the process takes 5 to 10 business days according to their website. They never gave me a reason only said they were working on it.
I finally found out that the translation of my birth certificate was delaying the process but they never told me that and I had to follow every single day to get an answer.
The icing on the cake was when the USCIS returned my application because a signature and a form were missing. My process is not over yet so I'm praying that nothing else comes up. If I could turn back in time, I WOULDN'T HIRE THIS COMPANY. I might lose my job because of their disorganization.
P.S.: The only good thing I can say about them is that their support is responsive.
After writing this review I was contacted by someone from SimpleCitizen who instructed me on how to expedite my work permit and even offered me a refund. Although my experience wasn't the best, I understand that unexpected things can come up and I appreciate the genuine desire of helping the customers.
Review by JoeKa4 months ago
SimpleCitizen was awesome! The name says it all, they’ve made the whole complicated immigration process such a breeze for me and my wife. To all my African brothers & sisters, if you’re contemplating using SimpleCitizen just do it! I did and didn’t have no problems at all. It’s very easy and SimpleCitizen’s straight forward software takes you through the whole process with the up to date forms and everything, they can also have some expert review your application before you finally send it in. Just do it and get yourself right!
Review by Brano Iusco4 months ago
We are glad we used simplecitizen. Without them we would not have known how to fill out the paperwork for an AOS, EAD, and AP. and probably would have had our paperwork rejected for a mistake or something missing. The AP was amazing because we would not have known to even apply for it, and were it not for that, we would not have been able to make an international trip while waiting on the AOS.
We are glad we used them because it was simple and easy process. We submitted our paper work about a year and a half ago and most recently got the green card approved! But what was most important for us was that they were there to answer questions and showed true concern for our concerns and questions even long after having done their part in helping us get the paperwork filled out.
We will def. be using simplecitizen for when the spouse needs to do the citizenship application.
Review by Deka Glendon5 months ago
To be honest I was a bit nervous doing this online help with my parents green card but WOW I was SO glad I decided to do it, not to mention it was a lot cheaper.
They were extremely helpful and guided us each step of the way and answered literally every single question with patience and it meant a lot since I was very annoying. They told us which part to fill out, which document was needed and explained why we needed it and how to submit them. When everything was near complete they provided us with an hour of consultation with an immigration lawyer and when everything was finished, they reviewed it and sent our package in a nice box with intructions and even pointed it out where to sign.
Anyways, we couldn't have did it on our own because it was so overwhelming and we are extremely grateful.
Thank you so much.
Review by Troina5 months ago
I found Simple Citizen an excellent resources for my immigration process to apply for green card. They work with me closely and help me in every single step of my application. I really appreciate their constant answers to all my questions. I mostly worked with Matt who is very knowledgeable in his subject matter.
Excellent website, excellent service but affordable price.
Review by Announced6 months ago
I had a great experience with them. Still in process right now as my wife waits for the decision. They helped me every step of the way, and their online application makes it very easy and clear. We went the consular processing direction, and even though their bread and butter is adjustment of status, they were still very helpful, especially Matt!
Review by Keambra6 months ago
Our green card just got approved and we couldn’t be any happier! Simple citizen was super helpful through the process, filling out the documents through their site was super easy and it took little to no time to get everything together. Once we filled out the documents they reviewed our papers and sent our full package home and from there we just put it in the mail and sent it to the USCIS. The first steps u til getting the EAD moved super quickly and then things kinda slowed down. What was great was to have simple citizen there to help us. Our application was outside of the regular processing times and we didn’t have any idea (we thought it was just taking long) simple citizen called me to tell about it and gave me a couple of suggestions for me to do, I took action based on what they told me and my interview got scheduled 1 day after my submission! From there it was super smooth, interview, approval and now the card is in the mail! We are expecting to receive it by the end of this week. Thank you