I just gave these guys a Five Star Review, because i'm Very Happy with the Delivery Time! Fast Service! I Love My New Rock Boots! They Fit Good, and They are an Eye Catcher! I Feel Like a Rock Star!
Damn, i Even Look Like a Rock Star! Especially with the Boots!
Thank You Silver Heart! New Customer, Mark H.
Review by Laua Kunold1 year ago
Didn't hear much for a while but Silver heart has been really great in following up my enquiries.
Review by Stubz1 year ago
My order was custom made from 14/02/18 and should take up to 55 days. Until now is about 3 mounts and not any responds to my emails !!!
Review by Ven1 year ago
Again like the last two reviews I too have been having trouble contacting this company I have sent emails and tried to ring but no answer. My boots are also very late in coming well over the 55 days. Has anyone received their boots to date? I am optimistic I will get them or do I contact my credit card and raise a dispute and get them to refund my money have I purchased two pairs so quite a lot of money spent.
Review by Gantuul1 year ago
im giving this 1 star for now. i ordered boots 4 months ago. even if it says it will take 55 days and ive sent a few emails and voicemails. i just want someone to be like, hey, its been delayed or hai there is an issue. but ive got nothing except a ordered for production confimation. I will gladly fix the rating and the comment if issue is resolved or i know what is going on
Review by Mcintire Prusek1 year ago
Kept me very well updated, was very impressed on how much info they provided me with as well as prices being great. Thanks guys!!
Review by Heulwyn1 year ago
Great service and nice product! I love my boots so much
Review by Diglet1 year ago
There has been an immense lack of communication so far - I've had one reply to an email and no followup despite promise of one, and absolutely no luck calling the company. It's beyond the 55 working days for production and I am frustrated and infuriated at the lack of information and unreachability of the site.
Edited to add: They have replied now, seems they're just having a bad patch - and New Rock is as well.
Upped from one star.
Review by Swimmer Corebalance1 year ago
Review by Konosuke1 year ago
Some really good deals at silver heart on alternative branded clothing, was really happy with my order. Arrived really quick also got a complementary CD
Review by Denian1 year ago
Fantastic. Love them. Highly recommended.
Review by Ojakula1 year ago
Excellent service, fabulous boots!
Review by Mottram OMz1 year ago
Fast Delivery, Great boots, A+
Review by Amariah1 year ago
Everything ran smoothly. Good communication, reasonable delivery time.
Review by SergioAntonio1 year ago
Quick service, excellent communication and loved the product. Will definitely use again
Review by Tinman1 year ago
I was a bit doubtful when I realised it was coming from Spain as the website is a UK based. It was delivered in a reasonable time as I was expecting it before Christmas. From the originator to its destination I was kept informed until it was delivered. With the Ups service it was easy to tract. Thank you. I cannot comment on the quality of the product as it's a Christmas gift for my wife. I hope it's genuine.
Review by Sadeck1 year ago
Excellent service for custom made new rock boots, was kept informed along the whole process and arrived promptly. Have ordered a few times with Silver Heart and have always been great, their customer service is second to none!
Review by Joann2 years ago
The product is great, only let down by a delay that I had to continually chase up, but arrived in the end with an apology
Review by Yuyun2 years ago
This is the second time I have used Silver Heart to purchase New Rock Boots for my daughter. Unfortunately this is the second time when delivery has been slightly delayed. It is a bit disappointing when spending in excess of £150 for a pair of boots that delivery times cannot be met. It was suggested that my daughter may receive a small compensation gift, but it was not to be...
Review by Inflatable2 years ago
Bought two pairs of Boots. First pair was totally off colour. As in both shoes were totally different in colour. And even though standard 44 size they were extremely tight too. I still didn't bother though I spoke to them yet didn't get any action towards it.
Second pair of two different colors too this time sent and email to them they got back and said let us replace them and I agreed and after that there was no reply from them At all.
Review by Louiebear2 years ago
Great range & excellent communication, kept well informed of order status at all times vi e-mail. 5-star, would definitely order again & recommend to anyone.
Review by Witham Saltwell2 years ago
Item came broken and for the money paid was unacceptable ,still waiting for refund.
Review by ElleJayBee2 years ago
Silver heart dealt superbly with a production delay by New Rock and chased them on my behalf.