We collate all the best reviews from around the Internet so you can view them in one place
Review by Nia K.2 months ago
I've been a fan of Shutterfly for four years, and I've never been disappointed in them. My latest order for 4x6 prints was scheduled to arrive on a Wednesday, but it came on a Monday instead. Early shipping every single time I order! The quality of the products is also great and my photos are always sent cropped the way I want them to be. I love printing photos with them, personalizing my own calendar, and the art prints! These guys easily beat any other photo marketer for me, and I will continue to use them for a long time!
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Review by Gracie C.2 months ago
I ordered 55 4x4 prints and was disappointed to find that 29 of them were cropped wrong or differently than I had arranged them in my order. Heads were cropped off, there were white spaces at the bottom, etc. Thankfully 4x4 prints were free besides shipping and tax so I will be reordering them but was heavily disappointed by this order and am hoping they will be correct the second time.
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Review by Robin C.3 months ago
Save your money and have your prints done at CVS, Walmart, etc where you can proof them before paying! I've ordered 2 mugs from them and the prints were fine, but my photo prints were way off. The print from Shutterfly was way too light! We're they low on ink? Who knows.
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Review by Jasmine J.3 months ago
I ordered 130 pictures, 4x6 mate finish, they came really fast and they kept me up to date everyday to see where my order was at. The picture came and the quality is just amazing! I really wanted to write this review because I'm just amazed by this company! I also ordered a key chain it's just perfect! I totally recommend Shutterfly to everyone that want something custom!
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Review by Marissa d.3 months ago
We order our wedding invitations and had them in less than a week! They look beautiful and everything is spelled correctly. I would recommend shutterfly.
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Review by ngoc n.4 months ago
I was optimistic about shutterfly given it's reputation and the deals it had. I used Shutterfly to print small kpop photo cards and some of my prom pictures which were taken by a professional photographer. All of them were not HD. They were poor and undefined and I'm deeply disappointed with my 90 prints that I ordered from Shutterfly. What actually happened? I don't know. I do not recommend Shutterfly if you're looking for high quality prints. They are not it. Please look to other sources. Thank you.
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Review by Chita L.4 months ago
I paid for expedited shipping for order I placed with Shutterfly as I needed for an event. The order didn't arrive as promised and it arrived the following day. I placed 5 orders transit time 5-7 days the expired transit time didn't change got it on the 6th business day. I tried to get a refund. They are telling me that I paid for standard shipping. If I wanted it standard I would have used the SHIP39 discount and wouldn't pay for standard shipping cost. It would have been free since it was over 39 dollars. Not happy!
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Review by Chrs D.4 months ago
We ordered a custom order from Shutterfly on the 5th, and a similar one from Zazzle on the 8th. The Zazzle order got to us within 10 days. We still haven't received the item from Shutterfly. Don't waste your time with a company who can't get something to you in a decent amount of time (or leave more than 2 1/2 weeks to order something from them.) But my suggestion is just go somewhere else. Why take a chance?
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Review by N K.4 months ago
I used to use Shutterfly regularly for gifts but I will NEVER use them again. They are so unhelpful and ridiculous with their policies. I ordered expedited shipping and so it should have taken 3 days for the gift to be delivered and well it's been TWO WEEKS and all I got was a "sorry". Wtf I payed $20 for shipping and all I get is a "sorry"! Not good enough $#*!terfly. Outrageous waste of money and time. Never again
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Review by P B.4 months ago
I ordered graduation announcement cards...arrived in the time they stated but when they were delivered, I looked at the back of the card and the wording about where my daughter was going to attend college was missing. They rushed ordered another set and it just arrived today. Again, no wording on the back. HOW?! So, so disappointed. Will never order from them again. Folks, there are plenty of other places that I'm sure will do a better job!!
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Review by Rachel W.5 months ago
The website and app did not state anywhere the currency. I assumed it was in my currency which is cad. I also noticed that my shutterfly order was about $5 more than my local Walmart but I decided to order anyways. I got an email confirmation after paying that also did not show the currency. I paid $18. Days later, I check my credit card statement and I was charged $28 for a few prints that were already overpriced to begin with. I probably paid $15 more than I needed to for. Waste of money.
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Review by Susan A.5 months ago
For the amount of money they make and how big their company is, you would think they could afford to have tracking on their shipments. I have had multiple orders lost, misplaced and they have also informed me that they do not know what happened to the order. Another situation where the order didn't arrive and was lost, they didn't even notify me. When an order actually does arrive it takes weeks. Also, getting a hold of a customer representative is also a joke and the wait time is ridiculous. Probably because they have so many issues with their orders. And when you finally do get a hold of someone, everyone tells you something different about what happens to your order. It's a shame, because they have good products. I'll never order from them again.
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Review by James K.5 months ago
Shutterfly has stolen $54.00 from me and refuses to give it back, in the middle of a pandemic causing mass unemployment. On the streets we call that a robbery. I've never been ripped off and then treated so callus by a company of this size. Tell your friends to go somewhere else for whatever they might be looking for.
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Review by Penny W.5 months ago
Quality of their work is fine, but their customer service rates a "0". Their online status tracking is inaccurate and inconsistent - I get one result on the app, completely different info on the website. They never meet their "estimated delivery date". In fact, you're lucky if it shows up at all. Two of my last three orders disappeared mid-transit. The follow-up makegood took 3 weeks to arrive. Reaching someone at customer service is a challenge. Very limited phone line hours, and horrendous waits. Once the replacements for my most recent lost order show up, I'm done with Shutterfly.
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Review by Jenna H.5 months ago
I spent so much money on prints, sent in HD quality pictures and received absolute garbage it's so blurry that walmart fast prints would have done a better job. It also took over 2 weeks for them to ship it. ABSOLUTE GARBAGE!
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Review by BOB B.5 months ago
i spent many hours and days trying to make a photo book as a gift and their stupid people sent it to Illinois i live no where close to there i will sue if i dont get my package soon its supposed to get in june i hope they go bankrupt and die kys shutterfly employees and owner u will not be having my business again they also make up excuses for customer servise which are BS
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Review by s h.5 months ago
After spending two full days putting together photos for 2 photo books and waiting a long time to get them, they arrived today. This after almost giving up because of the difficulty using their illogical and difficult website. To my horror almost all the photos were very dark, much darker than in the pdf file I sent them to use and much darker than those I printed myself on glossy photo paper similar to what I ordered. I have published many books including many with photos and never in my 4 decades of publishing have I ever seen such a poor rendition. I tried to contact the company but posted hours says not available on weekends and chat not even available. Now too late I see their low ranking and the fact they won't pay return shipping even when its their error, which clearly it is.
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Review by Kerry A.5 months ago
I ordered our wedding invites last November, but due to COVID19 we have to limit the number of guest we can have at our wedding. I needed to re-order 200 invites stating the limiting of guests. Shutterfly reimbursed me for the 200 new invites I had to order, all I had to pay was shipping! I have never been disappointed by their product or customer service! Would recommend to all my friends & family.
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Review by Rennie C.5 months ago
The quality is great but no better than what Walmart offers. The biggest problem is shipping cost (outrageous) and they are DISHONEST with promos. Every time I try to order and use a promo there is a hidden restriction. It won't work, etc. 86 minute wait to speak to someone at customer service and they are NEVER polite or helpful. Done with Shutterfly
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Review by Joshua H.5 months ago
On two browsers it keeps reloading so I can't even get my pictures/projects uploaded.
Install a third browser just to be able to get the photos on the site.
Then tried to order, does nothing.
Tried contacting customer support, can't fine email contact anywhere.
Wait next day for chat help. suggest clearing cash, etc. tried on 3 broswers, 2 different credit cards, does not work.
Obviously this company wants no business form customers.
Complete waste of time.
Do not waste your time!
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Review by Morag M.5 months ago
I became a customer of Shutterfly by default when Kodak went out of business some years ago. At first their promotions were fair and 50% off actually meant 50% off. No longer - it's 50% off parts of an order not the entire project. If you are not a US customer, delivery is not free and can be quite expensive. The company is not really responsive to inquiries about "discounts" that are meant to induce customers to purchase, but are effectively less than they advertise. I have made a number of costly photo books with Shutterfly and I am increasingly unhappy with the experience. There are other less expensive providers - I am searching them out and suggest others do the same.
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Review by D W.5 months ago
I ordered a puzzle during the pandemic. Am always willing to give grace these days and didn't mind if it took longer than normal to get it. Up until the estimated date of delivery, the website indicated that the puzzle was in production and the delivery date was the same. The last estimated day, I contacted them only to find out that they are out of stock of puzzles and magnets! No where on their website does it say that--you can still order them. Not at any time was I updated about this until I contacted them. I'm ok with late delivery, but not with poor customer service and communication.
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Review by Ruth S.6 months ago
I used to love es Shutterfly a lot. Then the quality started to drop. At the end it was just rare that anything lived up to standard. How ownership change can ruin a company.
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Review by Connie M.6 months ago
I am so sorry I got involved with setting up an account for my class. It has been nothing but one issue after another. It is nearly impossible to share pictures without going through multiple steps and even then it hardly ever works. Very frustrating. Parents are annoyed and it is a lot of extra work for me as the teacher. I am deleting the account. I tried, I really did. Not worth the hassle!
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Review by Rebecca D.6 months ago
I've been a user of Shutterfly for many years. They send promotions all the time for "free" stuff, just pay overpriced shipping. The site is extremely frustrating. I have had problems uploading pictures most of the time where it had an error and I would have to start over. I have wasted countless hours using their site, most of the time with errors. The prints are terrible quality. They seemed much nicer years ago, but now the pictures are blurry and of terrible quality. It is not my camera...my images are sharp and beautiful anywhere but in print from Shutterfly. I will not be using Shutterfly in the future.
