Totally unscrupulous company (part of Ebay). They are double charging for a parcel service through eBay - and Paypal refuse to refund as they say the charges were 'authorised'. I have turned off all payments to them and will never use again. Shame on Ebay too for allowing what amounts to a scam to take place.
Review by Orde1 month ago
Has anyone else had trouble with Shutl taking unauthorised funds from Paypal?
I haven’t sold anything on eBay since April & they have been taking amounts over the last few months totalling £85
Found out from eBay that they are no longer affiliated with Shutl & they aren’t willing to help get almost £100 of money back as apparently it was my choice to use them as a third party delivery option on the eBay website.
Equally Paypal won’t accept these are unauthorised payments because I had originally (2017) authorised delivery charges to come straight from Paypal.
I am therefore currently unable to get help from any party as Shutl appear to be uncontactable.
I am continuing to try for compensation through Paypal as there is no seller information to contact them direct on any of the 5 transactions since May.
Review by Agastin Wewlyn1 month ago
I sold a laptop via eBay which was sent via Shutl. The package was delivered ripped open and empty and Shuttl Customer Services have been appalling. There is no way to contact other than online chat. I received a £25 refund which is much less than the laptop was worth and once this decision has been made (no consultation or contact) by Shutl, even the online chat personnel are unable to discuss the issue. Therefore, Customer Services effectively disappears to zero. I will never use Shutl again and recommend that no one else does.
Review by Anneca Pararasasingam1 month ago
An eBay seller claimed to have sent an item via Shutl. However, no tracking number supplied. Nothing arrived and two messages to the sender went unanswered.
I supplied Shutl with my name, address and postcode and what details I had of the seller, including town.
Shutl insisted that it could say whether my item had been posted without a tracking number. They also could ahve made this clear at a much earlier stage in our email correspondence.
This meant I had to wait the period set by eBay for a refund.
I supect the seller committed fraud. If so, Shutl assisted them by not having a facility to help me report the lack of posting to eBay earlier.
Review by Hrachik1 month ago
I payed for every shipment by my C.card on PayPal but also received £33.48 bill from Shutl... Bill from Ebay and from Shutle eat all my profit ! They are bunch of unscrupulous robbers !!! Will delete them from Paypal because at the end I payed more for shipping than than before.
Review by Truusje Yildizel2 months ago
Shutl have the most ridiculous no compensation list
Things that RM cover are excluded from Shutl liability . Send item with fragile by hand and they ignore it and break item
ebay aint much better they expect sellers to refund buyer and carry cost of the broken items
Just escalated the monthly shutl invoice to a claim back via paypal under sale of good sand service act ... let see what happens
Review by Gracepanda2 months ago
I was under priced for a parcel I wanted to post. The fee was £3.90. The post office wanted £21 on top as the label I printed out after paying, stated 0.001kg and the parcel was 5.3kgs.
I have tried to get a refund from Shutl for the postage I had paid and not used as I ended up posting with Hermes. I will never use Shutl again as they are a waste of space and time. Patypal will not refund as the postage label was paid for and Royal Mail say they will not refund.
Ebay Shutl is just a greedy company which make mistakes on postage but never accept their responsibilities.
Review by GirlyObserver Rochefort2 months ago
AVOID AVOID AVOID
I sent a small vase via eBay/Shutl/Myhermes. It never arrived and I only knew there was a problem when the buyer complained. The tracking showed that the (really well packed) parcel had been ‘damaged beyond repair’. I messaged customer services via their website and was promised a response within 5 days - nothing. I have used live chat twice but remain at 19 in the queue until I lose the will to live. I will never use them again.
Review by Indras2 months ago
Scammers. Used them once now getting charged for a 'subscription' who subscribes for a delivery service?
Oh here we go again, spend 2 days trying to get through to them for a refund.
Update, been refused refund. eBay company and payments made through Paypal. Funny that.
Review by Melisenda Tintern2 months ago
Took £3.74 from my account when I haven't posted anything for 2 months! Somehow they were added to a pre-authorised payments list on PayPal (both being owned by eBay). To take money as 'monthly fees' for doing NO work is disgusting! Reporting them to actionfraud.police.uk (who never do anything). Check your PayPal pre-approved list and avoid like the plague!
Reply - NO, I have not received a Shutl invoice as I have not used you for 2 months! All previous jobs were paid for in full at the time of printing the labels, so this charge is not legally justified!
Review by Onwaba2 months ago
I only recently realised that Shutl (using eBay) have been charging me a whacking great monthly fee (automatically taken via PayPal) in addition to the postage charge for each item - I think they must have something hidden in their Ts&Cs about it as I would never have used them if I had known. Lesson learned - don't use Shutl they are dishonestly hiding the true cost of their postal charges.
Review by Dawn French Naial2 months ago
Shutl have invoiced me for a service they never even provided.
Their local drop off point would not accept my parcel. I tried to contact Shutl but impossible: they have no contact number, only a useless online chat, presumably staffed by a bot. I was told by the bot that because my barcode was never scanned I would not be charged, yet today I receive an invoice.
Complete waste of my money and, more importantly, my precious time.
Normally I never leave negative reviews, preferring instead to vote with my feet, but I feel compelled to warn others against this clown show.
Review by Mrsig2 months ago
Honestly customer service is a joke.
You have to email and they take days to reply.
Then give basic advice.
Why is there no telephone number or live chat facility.
Review by Nagita Mackevic2 months ago
Avoid Shutl use any other way
I made two shutl based deliveries in good faith. When I received the invoice at the end of the month, they claimed without any actual evidence that my packages had been retrospectively outside of limits and they charged me exorbitant fees, including fees for 'new labels' etc. There isn't much you can do to defend yourself.
I won't use shutl again. It felt to me personally like this 'oversize' thing might be something the delivery companies, with their tight margins, make huge additional income from.
Following the reply from Shutl below:
Where is the accountability Shutl? I did not contractually sign up for you to add whatever fees you chose. Or did I? Do your terms and conditions let you do whatever you want? Is this why you offset your billing by a long period?
I measured those parcels very carefully and they were in limits. I felt ripped off. We can continue this as a longer term corporate complaint, but in the meantime I just want you to know that I spent a lot of time and effort preparing those parcels so that they were in accordance with the information you provided as part of the contract I accepted. I didn't agree to you and Hermes making a uniliateral decision to deliver something you would later claim to be oversize. You should not have accepted delivery. I look forward to seeing firm evidence that the parcels were the wrong size/weight
n.b. Please don't try and offset the responsibility for you business model onto the other company, you are the ones I made an agreement with.
Review by ScottS2 months ago
Scammers. Used them once now getting charged for a 'subscription'
Oh here we go again, spend 2 days trying to get through to them for a refund.
Review by Senny2 months ago
Where do i start
1) boxed item damaged (box inside packaging crushed - as we all know its important to keep boxed item in good shape if you're selling as such)
2) paid for signed delivery - buyer advised item just left on porch - signature was a FORGERY
3) fobbed off by the customer services who have offered me a credit against the postage cost of my next delivery - hilarious - as if i would use them again - terrible.
4) Once they deem the case closed you can no longer reply to the emails....
I would recommend reviewing your customer service process - and your delivery process and probably every process you have Shutl....
conclusion: cheap for a reason - its rubbish
Review by Grimace2 months ago
Very poor service today at the Coop in Chobham, Surrey. After waiting to park for 10 minutes only to realise that the cars parked in the Coop car park we’re not shopping but collecting children from School. They were not able to take my parcel as they had run out of receipts. Very poor show.
Review by Ferm2 months ago
Failed to collect two out of three parcels. Then they asked me to wait another 2 days for a new collection. Customer service a complete waste of time.........
I see that Shutl has quickly replied to this review. Quicker in-fact than their desire to sort out the difficulties. They told me that because they never picked up the parcels as promised, that the parcels were 'not in their system' and therefore not a late delivery?!?
Review by Dhcikw3 months ago
NEVER , NEVER . i send stuff all round the world mainly records .
i never never use ebay posting service why would i , yet i keep getting invoices ( if you can call them that not legible to me as an invoice just date and fee JOKE i doubt submittable in British court.
like me you will meet with robot arrogance walled out chat , if you need detail about your bills .. why have i got bills ? i dont know still
phone ebay , they say shuti are serperate , yet there owned by FLEABAY ,, oldest trick in the book from the greed breed scum.
no honesty , no help leaches ! im disputting invoices they say you cant get billed unless your parcel ticket is printed and scanned ,, does that make sense to anyone , if i buy a royal mail parcel ticket in my royal mail account how come im getting invoice from shutl
there members profile page with so called history of your invoices DOES NOT DISPLAY ALL INVOICES check this with EBAY on the phone . so whats that about shutl look im still spending hours trying to disput this just do yourself a favour .us royal mail its not expensive why use a middle man . you will regret it i was also shocked to find out hermes also own or buddy up with shuti but in my hermes account things are genrally clearer to manage , and individuale driver delery mistakes do happen , but not often i have a claim in now , if they try and avoid compensagtion cover i will repost here and thats the last they will see of my pond notes
live well (away from shutl..........................
Review by Cuisle3 months ago
Absolute rubbish! takes nearly a month to claim compensation.
This is possibly why eBay have changed to another intermediate.
Review by Myroessa3 months ago
Absolutely awful service.
I waited in for Hermes to collect but they never did.
I then waited in for UK Mail to collect the same parcel and even received a text message to say when they'd arrive - they never did.
So I then changed the option from collection to dropping off at my local Post Office. The Post Office doesn't recognise the bar code.
Eventually paid the Post Office to deliver it.
Multiple issues ordering postage through eBay meaning increased costs as I have to use another service or delays because parcels aren't collected.
AVOID, AVOID AVOID!
Review by Regards Vazque3 months ago
As an EBAY seller I wanted to send a parcel to my buyer using EBAY SHUTL on 27 July 2019 but I experienced very bad service. I paid the charges to HERMES on line and I was suggested to go to the nearest shops. First I went to CHELSEA FOODFAYERE 237 King's Rd. Chelsea SW3. To my surprise they asked me for a label although it was clearly indicated that labels were free and should be printed in the shop. When I mentioned it to them they said that the labels were free still they didn't print the labels. Disappointed I tried the second recommended shop near me - CO-OP at 471-487 King's Rd Chelsea SW10. They also didn't print the label and what's more they deliver only soft bag parcels and my was unfortunately in small carboard box. As I didn't know any other similar shops locally I went back home to find on Internet where they were. I written down several of them just in case but all of them were in other boroughs not where I live. At the and I was lucky with LORDS FOOD & WINE 209 Brompton Rd but even there they asked me first for the label and after my explanation and presentation of the code on my phone they agreed to print it and take the parcel.
Review by Celiane Wakita3 months ago
Don't use this service. They don't invoice your ebay account so you have no idea what is owed. They do not contact you either. Customer service is the worst I've ever experienced after working in customer service myself for 15 years.
Review by Niswan3 months ago
I to have had the same experience paying twice for postage as far as I know I have never used this service and my total billed amount is a whacking 795.22 I can not find a address for them or phone number and I am a pensioner who can not afford to loose that amount of money is there anyone out there who can help me please I honestly thought ebay and it,s affiliates would at least be trustworthy contact chazbuilder ebay name