Unfortunately, I am a very unhappy customer. The order that I have placed has not delivered. I paid an extra $11 for the quick delivery to ensure that the order will arrive by Monday (1 April), as the person receiving the parcel was leaving the country on Tuesday (2 April). Not only did I not receive my order, but I have also lost $180. Very disappointed to be let down by such a well-spoken about shop.
Review by Yoshino Vozzo1 month ago
Great and quick service!!! She was a sweetheart and immediately helped me solve my problem!!! Thank you again!
Review by Rodon Nganpi1 month ago
I wanted a beautiful oufit I saw on tv and the lovely girl messaged back so I knew what to order. The staff are very helpful and friendly considering online. Highly recommend them and can’t wait to order with them.
Review by CHNail1 month ago
I’ve been a Showpo shopper for a few years now, and I have not been disappointed by the amazing customer service team! Just recently purchased a beautiful red wine dress for a upcoming wedding. I unfortunately have to return it and exchange it for a bigger size (lol), but nevertheless I highly recommend shopping from here!
Review by Tsol1 month ago
If I could give zero stars I would. Do not
Order from this website! Pretty sure it’s a scam. Placed an order on August 19th, never got a confirmation number. Reached out to their customer service through Facebook messenger a week and a half later since I was getting anxious. They said I never ordered it so I sent a screenshot of the charge on my credit card. I got charged for something that was never coming. I needed this dress by Saturday for my bachelorette party. So disappointed but so happy I ordered backup dresses from other places. Go order from Windsor dresses!!!
Review by Lourraine1 month ago
This was my first experience with buying from Showpo, and they didn’t disappoint! My daughter is actually the customer, and I am the money known as Dad! After thoroughly looking at many dresses with measurements in hand to be sure, my daughter Madison decided on one she liked a lot. Against my Father’s advice of ordering direct from another country, we took a chance. This dress was selected for her high school homecoming night. Since it was just a little over ten days away, we selected the expedited shipping for another 12.00.
From the intuitive website with great pictures, and good descriptions of the dress with measurements, from the pay point process, to delivery of her dress, the experience went flawlessly! Madison’s dress fit her like a glove, and she is over the moon happy nonetheless!
If you have any hesitation about ordering from these guys, relax, it will get taken care of just fine! As with any ordering that you do via online, give plenty of space between when you need it by, so there is nothing left to chance of missing the special occasion that you bought it for in the first place. Also know what you are purchasing, know the measurements, As in my case it was for a dress so that there are no surprises about fit!
Have fun shopping with Showpo, as their company makes good products, at fair prices and comes through on delivery!
Review by AMartinez Zagorska1 month ago
Showpo is just my absolute favourite. I returned an item due to incorrect size. There were delays with the mail courier company for the return, but the showpo team gladly assisted me with my request and sorted out a solution so I can have the same order but different size needed for something important for the coming week. Showpo continues to surprise me with their outstanding customer service. Thanks to those who assisted me.
Xoxo happy girl
Review by Joeyi1 month ago
Did not like the dress that I saw online, but great customer service is helping me return it
Review by Logman Waelchi1 month ago
Unfortunately my chosen dress did not fit but the showpo customer happiness team were on to it with helping me out to get a quick return and store credit so I could get something in time for my event! Great customer service team and fast replies!
Review by RvdW2 months ago
I ordered a top in July. It never came. After more than two weeks discussing with customer service trying to get a refund (the top was for an event so I purchased something else), I gave up. I was offered a credit in place of my top and was told this is the return policy, even if I didn’t return my item, it never arrived. I was then asked to leave a review, even after explaining the whole situation and left basically with no choice. I have re-ordered the top using the credit, I hope it arrives this time because honestly my experience with customer service has left me feeling like they failed me. I’m a repeat customer of showpo, and this was really disappointing.
Review by Ademinokan2 months ago
Thank You to Danya first of all from Customer service. I was worried the first time ordering online but my experience with ShowPo has been 5:☆ for the quality of the clothing to the fast order and delivery if offers. Customer service was more than helpful (Danya)
Thanks for a good experience for my first online shopping. I'll be back 👍
Review by AeroPilot2 months ago
Most amazing clothes!!! They are always my go too for clothes and my co-workers always comment on how amazing they are. Such great customer service too!
Review by Syrine2 months ago
Dayna Answered all my question resolved and issue I had with my return quickly and I will be ordering from this site in the future due to the amazing customer service! Thank you!
Review by Donquixote2 months ago
10/10 best customer service team. Their replies are quick, super lovely and understanding. And I’ve had dealt with them a few times over. Thanks Showpo !
Review by Binglun Neaven2 months ago
I personally really like this brand! i like the clothing style, i have ordered from them multiple times. I feel as though the clothing is pretty true to size, and sometimes i can go down a size which no one complained about ever lol. I am 5'8 and a half lol, im a 38 DDD and i weigh 245lbs. I can usually get a size 14 and its a perfect fit, the 16 fits but since my waist is slim it can sometimes be big in the waist.
I did have a hiccup with a return not being received; its been almost a month and a person name Jo helped me out. She seemed to be genuinely concerned and looked into it for me. apparently the usps is saying that the package wasn't received, so i plan on reaching out to them. Either way, i appreciate having someone that i could speak to about the matter. I've had something similar happen with another company and i was ignored.
The prices are a bit higher then i would like, but i think that the quality is good. i would say read the labels so you know how to properly wash the items and you're good to go.
Review by CWall Ronnefarth2 months ago
Had an issue with my package being returned to them due to the mail carrier and Charisa was AMAZING at helping me get my item that was needed the following week. Amazing customer service.
Review by Levonbria2 months ago
Really good customer service. They answered all my questions and helped me pick the right size :))
Review by Miiko Voltinburg2 months ago
Th website said next day shipping if you live in Sydney and order before 10pm, which I did. However it didn’t arrive next day, but the day after. Not that big of a deal I don’t mind waiting two days for an order but when the website states this is when I will get my order I hate that it raised my hopes and didn’t follow through.
Ordered one of the jumpsuits, checked the sizing guidelines and compared it to the size the model was wearing however it was still way too big for me. Yet the other dress I ordered in the same size fit perfectly. Wanted to exchange the jumpsuit for a smaller size yet they don’t do that, could only get store credit. I bought the jumpsuit on sale so they only gave me what i paid for so couldn’t order the same jumpsuit without having to pay more than I originally did with the promo.
I also ordered earring, but one of the pairs were wrong. Customer service team had a speedy reply and gave me store credit for the earrings immediately which was great.
Review by Krassimire2 months ago
Best customer service! Highly recommend!
Review by Germinigildo2 months ago
I ordered a lovely romper but decided it was a little to small for me at the last minute. Though I was just outside of the returns timeframe, the customer service rep was nice enough to make an exception as I had not yet worn the romper. This is the kind of great service that will bring customers back for more!
Review by Tiagi2 months ago
Super great experience. Absolutely love showpo
Review by Almasur2 months ago
Accidentally ordered the wrong thing, customer service was super lovely and understanding! xx
Review by Chillin2 months ago
Whenever I've bought something from Showpo, I've had amazing customer service. Everything always arrives quickly and in the case of a mistake or faulty item their responses are always quick, efficient and results-driven. They really understand that you put your trust as well as your money into a company when you shop online, and after dealing with some terrible customer service for another store recently I had to leave a review to commend it.
Review by Pedestrian2 months ago
They don’t deliver same day or even next day it’s a scam to get you to buy... if you need something urgently don’t shop here. No integrity just lies to get people to buy.
Review by Sharleane2 months ago
They have been very considerate and helpful towards me with trying to get my dresses in time and so lovely.