I had submitted a photo for a sign and Gary emailed me right away with some ideas. We chose an idea and the sign was made and shipped. When we received the sign, it had some bubbles on the right side. I emailed Gary asking how to fix that problem-no response. We took the sign to a car show this past weekend and within an hour the whole sign had bubbled up and cannot be used. I have been trying for days to contact Gary but no response. The website says that the signs are guaranteed for a year, but ours did not make it even half a day. So disappointed. Now trying to get my money back.
Review by Customerlaury2 months ago
like other reviewers, I too was charged on my credit card and received no show card...contacted AMEX and cancelled the charge...don't know what happened to this business as I had purchased a show board for a different vehicle about a year ago with no problems...they did a nice job...wha happened????
Review by Pichuswami Bartoshmedina4 months ago
I ordered a sign from Hedlin Designs, sent in my photos and text and credit card number. The ONLY THING Gary Hedlin did was charge my card immediately. He did absolutely nothing else. I didn't receive the "proof", even after sending him numerous patient emails. He never answered a single one, and you can't call him on the phone. Try it! To this day, I still don't understand why he did nothing except charge my credit card. I see some reviewers have actually received satisfactory signs from him. GOOD LUCK with that. I finally got my money back by disputing the charge with my bank. Never did hear a single word of explanation from Gary. I then ordered a sign from "Show Cars Illustrated.com" and it was the exact opposite. They did everything they said they'd do, promptly, and the sign is excellent.
Review by Gwendolin9 months ago
I have purchased car related products online for 5 years without issues. Regrettably, I must warn others not to waste your time attempting to conduct business with Gary Hedlin. After multiple agreed to deadlines were missed, lack of honesty, communication ceased. Stay away!!
Review by Coastie1 year ago
I ordered a sign for my dad around Christmas time. Gary was very responsive to my messages and was willing to change things up. With the craziness of life I got back to Gary a few months later ready to print. He was willing to make changes and promised to get the sign to me way before my dad visits Bloomington in June. The last month I have tried multiple times to communicate with Gary with no response. I was really looking forward to receiving my sign as the design was amazing. Currently in the process of fighting the charge with my credit card company. Highly dissatisfied!
Review by Avig2 years ago
I placed order Oct 8. Now Oct 14. No prototype. No call. No email. Nothing. No board. They have my money. Now trying to get money back
Review by Sammyat Upsal2 years ago
Apparently the entire shop is out of the country for May and June? The Ordering process on the website is pretty straight forward but could use some tweeking to make it better. All the reviews on the Hedlin Designs Web site were good and I was excited to see the timeline for ordering and shipping as I had procrastinated a little too long. I ordered two signs for an upcoming car show 3 weeks out and my credit card was immediately billed. The Web site state that "normally" you will hear back from them within 48 hours with the mock-up of you design for approval. I gave them more than a week before I started contacting them. You can't just call them and talk to a person! I did text them per the provided info on the Web site and I also emailed them per the address I had used to order my signs. Still, 3 weeks later, I have not heard a single word from Hedlin Designs! A few days before the car show, I went through my credit card company to get my money back. Once I read more reviews, I saw that this same situation had happened last year at this time also. It looks like Hedlin Design has a good product and everyone that gets theirs is happy with it and can't say enough good about the signs or the company. Those of us that learn the hard way and order in May or June are not so happy... This is just plain bad business and bad customer service! I understand if they are super busy or on vacation, etc. but it would be much better if their Web site would reflect that. They should let the customers know that they will be "out of the office" for that time...
Review by Mjw2 years ago
I contacted Gary to order a sign for my car so I would have something that really showed off her features and the mods I've made. Literally ina few hours, he came up with a couple of good designs and after a couple of back and forth emails to iron out some very minor changes I wanted on one of them, he emailed me a draft, which was exactly the way I wanted the sign to look.
He told me I'd have the finished product in two days and I did! It is beautiful and I've gotten many compliments from other member of my Mustang club, some of whom will undoubtedly be ordering signs from him, as well.
Thank you Gar, I could not be happier!!!
Review by Nabhinandan2 years ago
The sign artwork added around the picture of my car was excellent and professional. Highly recommended.
Review by Dytha2 years ago
Very quick and wonderful...Gary did everything I wanted...a truely great experience and would highly recommend to anyone!!
Review by Ismat2 years ago
The process was easy, the communications between Gary and I were outstanding, and the final product was just what we agreed upon. I appreciated doing business with Hedlin Designs and will not hesitate doing business with him in the future.
Review by Bafford2 years ago
The sign is really nicely done, very happy with it. It will be a nice addition to car shows we go to all summer.
Thanks a bunch
Review by Tharshana2 years ago
Very good communication and fast to respond back.. The sign exceeded my expectations. Very good quality and a very sturdy support to hold it up...It was also trimmed out very nicely. That extra touch was very nice!! I would definately purchase or recommend in the future. Thankyou for the terrific sign
Wayne from Chicopee Massachusetts
Review by Anteia Waldschutz2 years ago
My first e-mail was promptly answered. Site was were easy to navigate. They responded within hours of communication. They gave me several different examples of finished products to pick from. They were willing to change anything without question. Finished product was shipped within days. Arrived in a very well packaged container. Sign looked like you paid hundreds of dollars for with the highest standard of quality. Excellent follow up communication as well.
Review by Cafy2 years ago
Customer Service was amazing. Turn around time and follow up emails were prompt - something I have found lacking in other companies today. The product arrived securely packaged. I am Thankful to my co-worker/friend that referred me to Gary, and I will be sure to refer him to others.
Review by Mark Brogan3 years ago
Like several others, paid in full more than a month ago and zero communication since then. No response to email, phone call, or text (as instructed in phone voicemail to do). Missed using for several car shows now. Thankfully I'm able to dispute the payment.
I can understand a small business getting behind on orders or having something go wrong that causes production to halt, but post a message on your website or a general "out of office reply" to people. Losing customers and gaining a bad reputation serves nobody.
Review by EdwinaG Langvad3 years ago
Gary did a great job with the signs, they're beautiful and bold, and mounted nicely with a holder. He got them to us in time for the car show this weekend, despite a couple revisions and a holiday weekend (no mail delivery). He's easy to work with and I highly recommend Hedlin Designs!
Review by Vullo Derrow3 years ago
I cannot say enough great things about Gary and his terrific company. So accommodating and generous and the product and service is superior/exceptional!!
Review by Bafford3 years ago
I ordered a board over a month ago. I paid in full almost $200. They have not sent me any emails. No renderings, nothing. I have sent numerous emails. My emails were understanding at first, even after I missed out on having a board for the first real car show. Now a second show has come and gone. No board, no answers from them The only way they have to contact them is by email. My last email I asked for a refund but of course, no answer. I hope he is okay health wise because that could be the only explanation other than absolutely horrible customer service.
Review by Wauhillau3 years ago
This was the first car show sign I had ever done and I received a very high quality sign for a reasonable price. Once Gary got my specifications into the system, everything went quickly. I e-mailed him changes and he would e-mail me an attachment showing what my sign would look like with the changes I requested. This went back and forth for maybe 10 changes and then once I gave him the ok to proceed with printing he even showed me a picture of the sign being printed. It arrived 3 days later. I'm extremely happy with my show sign and would recommend them to everyone.
Review by Proper3 years ago
Fast, great design, Great customer service. I have two more cars I will be ordering signs for. A+
Review by Algen3 years ago
I placed an order with Hedlin Designs for a car sign which was for a show three weeks from the time the order was placed. I contacted Gary to ensure he was aware of the timeline and that he would be able to complete it- he said no problem. That's when things went downhill. I did not hear from Gary for 10 days following the order. I sent him an email reminding him of the order and the deadline which he originally agreed to. After that, I received no response to my multiple emails kindly reminding him of the deadline approaching. The date of the car show came and went, still no sign and no response to my emails. After the show, I asked him to cancel the order and refund my money. Still no response. I was then forced to file a claim through Paypal to retrieve the funds. I am awaiting Paypals response. Still no response from Gary, no refund and still no sign (which was time sensitive and no longer usable). How much worse can a business owner be at his own business..? Don't Buy from Hedlin Designs...Look Elsewhere if you want a sign.
Review by Prodea Cooksy3 years ago
Gary designed a great show sign for my wife's Mustang. His suggestions were on target and resulted in a unique and eye-catching sign. Service was excellent, both through the e-mail correspondence thru the design phase and the fast shipping. Price and quality were both great. Awesome sign!
Review by Suk3 years ago
Super easy to deal with. Fast shipping. Will be sending him more work in the future!
Review by DiJuan3 years ago
Gary was very professional he took time to make sure everything that I wanted on my sign was just right, sign turned out amazing and shipping only a few days couldn't be more pleased! Would highly recommend his services