I have booked three nights in Paris. Requested late check-in, seemed not to be a problem... After a day, I get notified that I need to fill in a form and send return including my full credit card information and a picture of my credit card. Sending this information would be a significant security issue as they would be able to do whatever they wanted with my card information; this is why online payments go through a gateway...
I have now asked for a refund, but they are not willing to give me one as there was a 24-hour refund policy requiring me to refund before I knew that I had to send all my credit card information in clear text.
Booking.com id: 3628074824
Reply: it's your brand, so you get the review.
Review by Crupy Chasaki2 years ago
the apartament was a bit little but very confortable,in the very center of amsterdam,500m from central station,i definitely come back there if i could...
the housekeeper was very very friendly
i love that city,and the cold is helpful :D
Review by Venera Vasilcenka3 years ago
We have stayer in one of the most beautifull places of Rome. An apartment looking towards the coloseum. 4 beautifull and spacious bedrooms 3 bathroom an living room dining room and kitchen. Everything is very Good. Also you can walk to almost all what There is to see in rome because of the perfect placement of the apartment
Review by Sharlzee4 years ago
last week we stayed in a beautiful and very spacious appartement on a top location in Rome. The view was magnificant, the Colloseum was just on the other side if the road.
In the middle of everything, but once you where inside of the appartement it was really silent.
I felt i was one off the roman inhabitants. The appartement itself was nice decorated and very spacious; 4 bedrooms, 3 barthrooms a big livingroom, a diningroom and a kitchen.
Internetconnection was very good and the airconditioning was working.
Couldn't wish for a better stay in Rome!
Review by Tanka4 years ago
stayed in amsterdam with short stay apartments and found the accommodations to be horrible and not at all what was listed on the internet
not only did the price change from the posted amount the staff were rude and unaccommodating
the apartment was 30 narrow stairs above ground which was not what was promised - it was supposed to main floor
the location was on the outside of the centre area - again what was not told to us and the apartment itself was dirty and had bugs flying all around it
all in all the worst apartment i have ever stayed in and i travel all over the world
it was so bad we had toe leave and find other accomdations and they refused to reimburse any amounts
Review by Denalerie Poniewierka4 years ago
Quality as expected, even better. Great location and real urban feeling. Normally i do not post a lot of reviews, but this one is well-deserved.
Review by Twanneshia Evgeniadis4 years ago
The apartment was bright, warm, comfortable and well-equipped. It was generally clean, though the outside terrace (which we did not use given that it was early February and cold) had not been swept before our arrival. The décor was fine though perhaps slightly tired.
The apartment was excellently located, on a quiet street in the city centre, not far from Central Station and other transport links, and very close to visitor attractions like the Mauritshuis and Parliament, and to shops, bars and restaurants.
The staff in the StayCi office were friendly and exceptionally helpful, including by facilitating an early check-in.
Overall, it was an excellent base for a stay in a city which has an entirely undeserved reputation for being dull. Quite the contrary, we found it interesting, lively and welcoming. The tourist office has an excellent self-guided walking tour leaflet.
Review by Brittani Kronmiller4 years ago
I stayed in Amsterdam near the Vondelpark for nearly three weeks, a mixture of work and pleasure. The apartment itself was delightful-in a great location and clean and newly refurbished. Two major downsides though-the internet service did not work in my apartment and the one below and they kept sending guys who could not fix it. Second, the apartment below mine was burgled during my stay (actually while I was there), obviously raising security concerns.
Review by Mjmmessina Bairn4 years ago
Amizing service and clean flat!!!! Will use agin!!
Review by Ginn Lintsen4 years ago
We had a blast when we stayed at the Spanish steps apartment in Rome. We contacted the customer service when booking the apartment and the were really helpfull.
Review by Dairatani5 years ago
The apartment location was great. Right across from the canal in a beautiful building. The furnishings were not as pictured. Despite being told at the airport that the garbage would be taken out, this did not happen (not really a big deal). There was a list of all the items in the apartment and clearly said if you broke anything, it would come out of your deposit. I wonder how much would come out of the deposit considering everything (down to the utensils) are from Ikea. The sink in the bathroom was clogged; no one came to repair it. The real bust however, was the mouse that appeared in the apartment the night before our departure and ate some of the treats we had packed to bring home. Thank God we were going home the next morning. All in all a great trip; just wished the management would have been more attentive and personable. . . The mouse didn't help either .
Review by MariaO Perika5 years ago
Dezent Appartement, good location, quiet ans still next to Gare d Austerlitz. Kitchen bath sleeping comfortable, nicely decoratet, just perfekt. Orly the shower wasnt perfekt, nur ok
Review by Cabestan Seykens5 years ago
Two of us stayed in this apartment for a week in February 2014.
The booking and 'check-in' processes were smooth.
The apartment is very well located. There are restaurants, shops and supermarkets in walking distance. The street is quiet.
The apartment is over two floors and is spacious and reasonably furnished. The bathroom and kitchen are reasonably modern.
We would stay here again.
The only word of caution is that the steps from the street level to the apartment and the steps within the apartment are very steep. However it didn't cause us any problems (and we are in our early sixties!).
Review by Yordanka5 years ago
Everything was perfect !!!
Review by Telsche Betsinger5 years ago
I will try to write this as kindly as possible. When we booked this place the photos misleadingly made it seem like a nice, well kept, spacious place. In fact it is quite small, dark, with cheap curtains, fixtures, and bedding. That said there was a cleaning maid so it was at least a clean dump.
I was willing to adjust on the location (which our taxi cab could not find! Take note), given how nice the place seemed. That said the location was terrible.
When we arrived we were expected to have CASH IN HAND for the place, which may or may not be customary in Italy, however it was not detailed in the email. As such it became an hour long bargaining and logistical process with the middle man. This after several hours on a plane.
Finally, the washer was broken. We had specifically chosen this place because we had been traveling for weeks in Europe and needed to wash our clothes. The middle man suggested we go to the laundromat (just what we want to do on our vacation!).
Review by Bafford5 years ago
Spacious apartment for a couple or a family with young children within a 10 minute from the City of London. Number of bus routes in the immediate vicinity and Subway 500 meters. Super with all required front apartment. Required cleaning of the apartment more frequently
Review by DerekJacquie Suberbere5 years ago
I used short stay for ten weeks over four months and couldn't be happier with the service, price and people. Would recommend for anyone who wants to avoid the hotel experience
Review by Engenius5 years ago
They provided us with an overall great experience. I would highly recommend them to you!
Review by Lydston5 years ago
really great time and great company to deal with
Review by EndlessDelusion5 years ago
nice! ther is elevator!
Review by JoAnnette Muotka5 years ago
if you ever go to paris make be sure to make your reservation
in the short stay apartment - rue buffin - you will
just love it. close to the metro, nice neighbourhour.
for me is it the place to stay.
Review by Angelieca5 years ago
VERY inconvenient to obtain key, especially with luggage, as reception is NOT close to the apts & stairs are very steep! Extra taxis from Schiphol to Herengracht + on to apt were 70 Euros! Not including this, we could have stayed for 3 nights at Doubletree by Hilton next to Central Station for the SAME price! Our Harmonie Harbour flat was dingy, with cheap furnishings, a VERY uncomfortable sleeper sofa (with wood board!), a little bar of soap each, no kleenex or napkins, no A/C or circulation. The Herengracht reception was less than helpful: not knowing the local of a food market nearby, nor that we could enter from the street instead of lugging bags up and then down steep stairs!! Plus there's a little step (to trip on!) at the top of steep stairs!! I contacted two people who gave me the address to CANCEL their reservation & book the Doubletree!
Review by Razemond Aryasatya5 years ago
Very well organised, good instructions and very flexible key pick-up arrangements. Appartment description was very accurate.
Review by Teruel5 years ago
Nice location, close to tram stops, restaurants, shops, etc.
Well furnished apartment with all the home essentials you will never meet in hotels. Ideal for compatible friends..
However, I never understood the cleaning/house keeping arrangement because I saw no one in one week.
Review by Bafford Numada5 years ago
We loved the road we stayed in - Amsterdam is beautiful. The apartment was basic with filthy carpet at the entrance and a very basic kitchen, but it did the job.