The team at Shopper Approved is dedicated to helping you succeed. You need to make an effort through, and make sure you do your part to set it up based on your specific business need and customer base. So far after just a month I'm having customers posting daily. I also find the survey very useful - customers are giving me valuable feedback that I'm immediately using to make better business decisions.
Review by Meirielle2 months ago
I was on a competitors reviews platform and felt I was overpaying for them to under deliver. I wanted more reviews on google product listing ads, and saw other websites in my vertical that were successful were on shopper approved. They offered a free trial, no contract, and matched what I was paying elsewhere (for less value added services like product reviews.) But that all means nothing, because in one month my reviews on Google PLA ads doubled. My product detail page looks way better with their reviews aggregate snippet, and they have a great account manager who was patient, and most importantly followed up to ensure all of shopper approved technical implementations were installed. In a segment of internet marketing that can be expensive to gauge roi on, they knocked it out of the park. I can't wait for black friday.
Review by Wakandan3 months ago
Shopper Approved has exceeded expectations. Shopper approved handled all the integrations required and had everything set up and working perfectly collecting reviews in less time than they said it would take.
Review by TheresaG3 months ago
When you don't know what else to do, who do you call? Shopper Approved customer service! BayLee was amazing and helped me when I was struggling to perform a task. She easily swooped in and took care of the situation - all with superb professionalism and pleasantness. Thank you, BayLee! And, thank you, Shopper Approved, for your great platform for gathering our clients' feedback.
Review by Kvetoslava3 months ago
Very good support team, quick integration
Review by Khaleela3 months ago
We've been using Shopper Approved for our reviews on olivertraveltrailers.com for a few weeks now. Their team has been super helpful. We have gather some great feedback in a short period of time and it has already began to show value to our prospective customers. I think for the monthly fee, it will be a very valuable tool to use.
Review by LaPorta Donayre3 months ago
Shopper Approved has been good to work with. Our person has been very responsive when we asked questions. So far the service has been great. I have no issues with them.
Review by Odeta4 months ago
Holly, one of the technical support people at Shopper Approved has been proactively helpful. She has spoken to us on the phone more than once, followed up with emails and offered to input all changes we need to have our product reviews work correctly. We are extremely impressed with this level of support!
Thank you so much,
Virginia Brown, President, BioElectric Shield Co.
Review by Yachtie4 months ago
Great on-boarding customer service!
We used other review companies before and the difference is unreal!
Review by DanJahn4 months ago
We switched from Trust Pilot to Shopper Approved when Trust Pilot tried to double our monthly fee after a year without any justification only because they thought that we were now dependent on them. We ended up negotiating a similar fee with Shopper Approved which unlike Trust Pilot which is a passive review site with an API that didn't work for us ( we had to manually make review requests), proactively sollicits reviews at every level and does so through an API, which they were willing to tailor top our needs ( solliciting after ther product has shipped, not after the order was placed). The Shopper Approved team put in the time and effort, following up consistently, to ensure that our transition went smoothly. Contrary to what some people have asserted, neither Trust Pilot or Shopper Approved will let you choose which reviews will show, however Shopper Approved does have a warning and follow-up regiment to help resolve any issues that a customer may have and for the customer to be able to amend his review if he so chooses.
Review by Danialx Riddler4 months ago
I went to take a passport photograph pic at shoppers. I was extremely disappointed about the service I got today. I was given a very bad picture and I told I can’t accept them. They wouldn’t refund my money and told me there’s nothing they could do about it.
Review by Oenz4 months ago
Best Customer Service and Technology!
We have been working with Shopper Approved and found they have an incredible staff and the technology behind them truly supports us a a customer of Shopper Approved. I think every business that is looking to provide a better service and know how customers feel - should be using this company its genius.
Review by ThuyCo Vandenbark4 months ago
We did yesterday a trip to Yosemite national part with Extranomical Tour and it was awesome. Everything from pickup time and drop to the hotel, communication before the trip were excellent. Also Jacob (our driver and tour guid) was awesome; polite, funny, and knowledgeable with excellent communication throughout the trip. Overall the park is heaven on earth and must be in the top of your bucket list. Great trip and life experience.
Review by Olivboo4 months ago
We have been with Shopper Approved for around 5 years now, no problems and they accurately collect reviews on our behalf from purchasing customers only.
Review by Jaazzmina4 months ago
We have been using TP for over a year now. We really enjoy their platform and were able to collect several more reviews utilizing their post order integration.
Review by Boleslawa Derrow4 months ago
I have managed our companies reviews with Shopper Approved for a few years now and the level of customer service and support has been absolutely stellar! I recently made A LOT of changes to our site structure and have submitted MANY tickets and support has been extremely responsive (almost instantaneous) which has allowed me to get our products updated and reviews coming in flawlessly. If you are reading this and debating whether to use Trustpilot or Shopper Approved, my vote is Shopper Approved - as we switched from Trustpilot to go to Shopper Approved and have been extremely happy with our decision.
Review by Healejoe Susmallian4 months ago
This site "Finds" reviews for companies and I was scammed by one they recommended. So I went to their site to leave a bad review for this company, but could not. What review company doesn't accept reviews?
Review by SteffJT4 months ago
My biggest complaint is customers 99% time customers do not respond to “contact the customer”, after an initial review is left.
And there is no way to contact them again unless you do it through email. At this point you have left SA and in most cases never get back to SA.
Review by Jerrey4 months ago
I reached out to support twice and both times they were very helpful and got my problem solved quickly.
Review by Alkicat4 months ago
Been with this review company for maybe 15 years, always a good experience, the system always works, and when I recently had issues with my webshop provider not being able to get the reviews to work in their latest online portal, the tech guys at Shopper Approved logged in and edited the HTML of my own website for me to make it work on that platform properly.
The fee for that? Nil.
Cant say better than that. :)
Review by Mishara Galliphant4 months ago
Great customer service and support all the time. We really benefit from the reviews we get as do our customers
Review by Marchesi4 months ago
Review by Teerapat4 months ago
Shopper Approved has been a great tool for us to improve our quality and quantity of customer reviews and general interaction with customers. Their team was very helpful in getting our account set up and working with us to make sure we were comfortable with all of the features and tools available. Great crew to work with. Thanks!
Review by Berliana4 months ago
Switched from another review company 2 months ago. Paying half of what we paid the other company and getting more reviews from our customers. All reviews are from confirm customer based on Invoicing.
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