terrible! ordered an XXL in a pair of trousers in the hope that they would be about a size uk 16. They arrived smelling of petrol (?) and were about a size 10. tried to contact them to return the item and they're ignoring me....never use!
Review by SuePortsmouth3 months ago
I failed to read these reviews before purchasing. I am stuck in a return battle with Marinel. I am hoping she takes my first offer of a full refund. Because my second option requires legal measures...
Review by Princes Bagnoli3 months ago
Cheap knock offs of the pictures that are posted online. Do not order from this company. The piece of clothing that you will receive in the mail will take +2 weeks and will be completely different and nothing like the item in the picture. The dress I received was unwearable since it was so poorly made. I just through it in the trash.
Review by Selestina3 months ago
Cheap crap from China. Looked nothing like the pics. Size small hung off my A cup boobs. Waste of money. Walmart would’ve been better.
Review by Ratana3 months ago
Bad - unacceptable shipping (so far four weeks and the goods are still not there), not existing customer service.
PS: I wrote four or five mails to the customer service but nobody was able to tell me where my order is. I haven't gotten my money back from you until today.
Review by Gmmieh4 months ago
i order a swim suit top from this website that was super cute but i never got it and i email.com the company and i never heard anything back from them!
Review by BMISpain4 months ago
I would give zero stars. A scam for sure. The quality is terrible, there is NO return process. I plan to report them to the FTC and the State of Florida Attorney general.
Review by Haidhar4 months ago
Unfortunately I fell for this website as well.
Clothing is of poor quality and seller is being very evasive and not submitting returns policy.
DO NOT BUY ANYTHING.
Review by Footprint4 months ago
This company is a scam. All for there clothing is manufactured and sent from China, the quality is HORRIBLE. I am convinced that all of there email responses are automated and depending on what you write in the email will determine what email they send to you. I have been fighting with the company since late February to get my money back. They have finally partly refunded my order, let's see if it actually turns up in my account in the next couple days... But now I have to fight with their automated emailing system to get refunded for an item that never arrived. They keep asking for a photo of the pice .... BUT I NEVER GOT IT. I am very deflated and upset. worst of all ... all of the reviews say the same thing so I feel stupid for falling for their crap.
Review by Nhoy Smiles4 months ago
I would give them zero if I could. I ordered short overalls back in February to wear to Coachella. I read that it may take a minute to receive so I took that into consideration. March came and went no product. April, Coachella came and went, no product. I reached out to them multiple times in those months asking where my product was. I really hounded them this month (May) to give me a refund. FINALLY. A response with a tracking number saying that my order was shipped a received in April and that I needed to contact my post office. I took the tracking number and tracked it myself and the order was shipped to somewhere in Northern California. I live in San Diego. I responded letting them know that either they sent me the wrong tracking number or they sent it to the wrong place. They said “no problem, we will send the product to your correct address”. I asked how long that would take and they responded “please read our shipping policy below. 3-5 weeks.” I said no and that they needed to refund me RIGHT NOW. So they did, thankfully. Then they wrote back and said “there is no need to return the product but here is your refund. I NEVER RECEIVED THE PRODUCT!?! This place is a joke.
Review by Opia4 months ago
I would give them ZERO stars if I could. I bought the O neck split dress. I did not care for the fit of the dress so I contacted the company for a return. I am still currently going back and forth with the company because the REFUSE to send return information until I send them pictures of the item. I literally took the dress out of the envelope, tried it on and didn't like it, and then put it back in the original packaging. BUYER BEWARE THIS COMPANY IS A FRAUD!
Review by PallySally4 months ago
Scam, scam, scam! I didn’t even receive my entire order, although I was charged for all of it. The clothes that did arrive were so cheap and 2 sizes off. When I sent multiple emails requesting a return address and label, the company either sent me a canned response or no response at all. I would also like to add that I have sent 7 emails over the last 3 weeks to the address Fray has listed below and I have still not been given the return address or label like the website promises.
Review by Mbheshe4 months ago
Damn. I wish I had seen these reviews before ordering. They are not a real online clothing retailer. They are pedalling overpriced cheap Chinese crap that takes ages to arrive and they refuse to refund you until you threaten some kind of bank involvement or legal action.
I ordered via link from a Pinterest advert. I paid $40 for a dress that was then offered to me at $20 once I had paid for it. I immediately became suspicious that the quality wasn't going to be what I hoped. It arrived after about two weeks after "sourcing the best fashion from across the world" (a cheap fast fashion factory in China lol). The packaging was cheap, the dress was cheap and looked nothing like the images. I immediately requested a refund. I went back and forth with them via email at least 5 times while they repeatedly ignore my refund requests, instead offering replacements, exchanges and requesting photos of the dress (twice despite me already sending photos). I have spoken with "Marinel" and "Abby", if they are even real people, who constantly bleat on about how my custom is so valued, as if to gloss over the fact that I'm being sent stock responses and not the actual refund like I asked. If you must insist on buying from these scammers, go via PayPal so you can dispute the purchase once your cheap trash finally arrives.
I did eventually get a refund after telling them I had read all these reviews and would be instructing my card provider to do a chargeback (little known consumer power so look it up, gives consumers to opportunity to reverse debit card payments in the eventuality of unsatisfactory goods). I was then advised my refund would be within 3 working days and I was refunded within that time. They said not to worry about returning the dress (says it all if they don't even care about getting their product back!)
Also - even their company information on TrustPilot is incorrect as they constantly refer to themselves as "Burlap", not "Fray".
Review by Shaminder Kanjani5 months ago
Ideally I would like to give 0 stars! I have sent 3 emails but still not reply. I need to return the items and there is no reply AT ALL!!! If nothing changes, I will work with my lawyer on this case. Don't buy here!!!
Review by Derddy5 months ago
This has been the worst online shopping experience of my life. I ordered a dress in early February from their site. I never received my order and on March 25th I received an email from Fray stating that my order cannot be fulfilled and asking if I want a refund or store credit. I replied immediately with refund and since then I have been in a web of automated email replies asking me to send a picture of the product I am dissatisfied with .. It has been a bizarre and horrible experience. It has been two weeks and 11 emails and I just received another automated email asking what was wrong with my order.
All I want is my money back!!
WORST customer experience ever. This place is a total scam.
Review by Dharna5 months ago
Terrible quality bathing suits and incredibly slow shipment process. I never received one of my bathing suits and had to follow up a month later. Don't waste your time and money ordering from this company!
Review by Porcupine Budzile5 months ago
Fray is a fake company front for cheap, factory clothes from overseas. The reviews are fake and the clothes look nothing like the pictures when you receive them. The cheapest of H&M looked nice compared to this garbage.
They are still refusing to give me a refund for their completely new, tags attached clothing that I want to return. Giving me the runaround, lying, refusing to follow their own posted policies.
Stay far, far away. The clothes are cheap imitations of the pictures you see, and the people behind the business are crooks.
Review by Daqs5 months ago
Please don't waste your time and if you still want to, pay with payPal so you'll get your money back; you'll thank me you did!
Silly me for clicking on a link on Pinterest advertising a lovely long boho white cotton dress from some company I'd never bought from - why didn't I just come here and read the reviews to save myself?!
The dress arrived and it wasn't cotton, wasn't fitted, wasn't boho, wasn't a maxi, in fact wasn't ANYTHING LIKE the same dress I'd bought; my nana wouldn't even wear this number!!! I emailed and the response was reassuring, making a big deal of them being a new company and how important their customers are to them; I was told I'd definitely get my refund.
However, I just didn't believe them and contacted payPal who told me not to return it to the address they supplied as these scam companies then say that they never received it back and then don't refund you.
PayPal opened a case against them on my behalf, got my money back straight away and told me that it would be unlikely they'd even contact me to get the dress back; it's been a month now so it's going in the bin where it belongs.
Please don't bother with this faceless cyber-joke of a company.
Review by Sukhy Kake5 months ago
Would give them 0 stars if I could. Received a package from China and the dress looks nothing like the one on the page, totally different color and cheap material. Tried to return it, but its a huge hassle with lots of back and forth emails. I wish I read the review, do not buy from them!!!!
Review by Lidis Ejsmont5 months ago
I also wish I had read the reviews before I purchased. The dress that arrived looked similar to the photo except that it was supposed to be black and white and looked like it had been in plastic to long and the white was off white. The quality was HORRIBLE. Super thin material, was supposed to be cotton/poly blend felt like all polyester. Construction was cheap. Would try to return but a friend who purchased at the same time(also not happy with her purchase) said she has gotten nothing but a run around. They do not refund your purchase, they will only offer you "store" credit. Will never purchase with them again!
Review by MotherofTwoMuckyBoys Baytalskaya5 months ago
I agree with others in that after receiving my order, sweater and bunny T-shirt, it is obvious that this website is taking images of higher quality items and using china copiers. The package was shipped from China directly........The fit is way off not to mention quality (weird threads in sweater maybe trying to appear handmade rather than terrible quality) I actually found the exact same image on another website and should have been suspicious from the start. I will not be ordering from Fray again.
Review by Lourde Ester6 months ago
Too bad there is no ZERO STAR "these people have taken my money and in return given me a cheap as hell t shirt that is nowhere near my size or what I ordered" rating.
I was so excited for my cute bunny pocket tee. Well let me tell you, it does not exist. The shirt, is absolutely not a size small. This shirt could fit my obese uncle Bill. The bunny is not the bunny which appears on the website. And it probably cost some Chinese labourer less than 3 cents to manufacture. This company is not based in the U.S., they're from China. The package shipped from China, had a Chinese address and had no ounce of branding or tags on the shirt. That's how you know it's really not a legitimate business.
I only wish I read the other ratings before ordering or else I wouldn't have. I paid $35 on sale - I believe the shirt was originally $50! What a waste of money.
At least others can learn from my poor experience.
DO NOT BUY ANYTHING FROM FRAY. You will be disappointed.
Review by Kyunghee Stokic6 months ago
Girls, I hope you see these reviews before you get involved with this fraudulent company. I can agree with 100% of what all these other reviews are saying. It takes months for you to even receive your clothing, the reviews on the website are fake, the product is so ridiculous cheap looking...like it makes forever 21 clothing look designer in comparison, the product is 100% from China, this company’s costumer service is a joke, they are not honest about the return policy or the lack-there-of. Please don’t waste your time and money and fall into this trap. The people who work for this company are clearly not decent and honest people.
Review by Donmac Pantin6 months ago
Horrible product and customer service. Never ever buying from them. Dress too big, not telling me address where to ship back.
Review by Kenken7 months ago
Don't buy from them. Another 'overseas' business that sells cheap, crappy rip off copies while falsely advertising a quality product. Don't be fooled by their expensive pricing as it won't mean quality. You'll get an item that is worse than you'd find in a bargain basement shop &, to top it off, they will cancel your online Fray account when you try to return the item for a full refund (as they so 'generously' offer) It's a crappy crappy world out there - buyer beware.