Shopbop Reviews

Terrible service from Shopbop.
I bought a flip flop last week but cannot receive tracking updates until yesterday. Therefore, I sent an email to follow up it. Unfortunately, their CS just tell me THE ORDER WAS CANCELLED AUTOMATICALLY WITHOUT ANY ISSUE AND NOTICE! Unless I sent this email to ask for, I have no ideas that the order had been cancelled :( Plus, they LOCK MY MEMBERSHIP ACCOUNT WITHOUT ANY REASON and I cannot login to view on the situation with my account.
When I get into their website, I found that THE PRODUCT IS STILL SELLING IN WEBSITE WITHOUT ANY CHANGES! I'm really don't understand what happens to them, have to cancel my order with enough stock :(

The clothes they sell here are super expensive, and not good looking either. I don't know if they were taken over by another company, but I rarely go on there website to shop anymore. I can never really find anything I like. Also, on a return, they now take longer than usual for a refund. I also don't want to shop. Where they are now supporting organizations I don't support. I believe All Lives Matter! God is the Creator of All lives. The fact there are despicable evil people out here, that commit horrendous crime against a particular race, is not a reason to lump all people together in that category.
Bye Shopbop!

I was a bit nervous to order because of negative reviews I read, but decided to order- best decision I made! It only took 3 buisness days for my order to arrive! The sizing is perfect, packaging is great and secure. 10/10, definitely recommend!

Poor delivery services in Romania

Poor delivery services in Romania, since they work with DHL which refuses to deliver the parcel without: additional forms, personal info and moreover to pay the transport fee again since the invoice was issued with the total amount (product + fee + duties). I didn't received the parcel and I decided to let it go. It is a shame!

I purchased a purse for my daughter's birthday. Wanted to be sure she received on time so I had it shipped directly to her. I paid for it to be gift boxed and 2 days after it was delivered I received an email from them that they could not gift box because they didn't have a box to fit it, and they advised they would credit my cc for the fee I paid for the gift box. I replied to the email questioning why they didn't inform me before it shipped. They never replied. Very unhappy that my daughter's birthday present arrived unwrapped. I will not do business with them again!!!

I made sure that I clicked on there
I made sure that I clicked on there website to convert to AU dollars, but I was charged in US dollars, more than double the price I ordered it. It's misleading and deceptive

I have purchased 3 pairs of Levi's 501 skinny jeans. Size 24 purchased was exactly same as size 25... but as per Shopbop it is not their problem but the customer's. Instead of helping with the refund and covering the return shipping costs they have claimed that they are not responsible for sizing. But as the jeans are obviously faulty it is the seller who should manege that with the manufacturer instead of client being responsible for unnecessary costs. Super unhelpful.

They sent my order to the wrong destination twice, and nerver received any refund. take your money elsewhere

Promised refund. Never received refund. Originally order in February. June still nothing. Do not buy from them

I have been waiting for an overseas order and it arrived in the UK weeks ago but still hasnt arrived to me. From April to June and not recieved.
Im ok with long delays BUT IM NOT OK with delivery not being looked into and gicen an explanation for delays. This company responded to me by fobbing me off..telling me to wait and repeating that and saying get back to us on this date and still doing nothing when I did.
I was at the point of begging for the them to assist as it hadbeen in my country of destinstion for weeks but wasnt with me still.
I couldnt chase it up as the website didnt allow.
Even when I complained a few times I was not happy I was told I should chase it up which I had already been doing. Its like my emails were not being read at times. Its rude. Customer service is lacking.
Still today 2nd June and no delivery... they are disrespectful to me as a long term customer and I spend over $500 US dollars on these items alone. Never mind the VAT etc that I will get charged for import.
Ive used them for years and NOT anymore as they were OK being unpleasant back to me when I wasjust asking for assistance.

I do not reccommend thrm. Ive a choice of Farfetch, Matches, ASOS which I will continue to use. Not more business frommeasI do not believe disrespecting customers. They should be treated individually and with respect espacislly during these bleak times when you should appreciate clients more when competition is rife.
No more business from me and I personally would NOT RECOMMEND THEM to overseas shoppers.

Purchased Robert Clergerie shoes. Fake. Paid $280AU as indicated but without my knowledge until I looked at my bank statement was charged another $160 for duties taxes etc. what a scam. Will never purchase again.

Month and a half to receive them. First one I tried was very noisy. Asked for return and refund. A month later they keep telling me problems with refund. Then give us 7 more days. Over 3 months nothing. STAY Away from there site

Bought a necklace from Shopbop. 14K diamond bla bla bla. Price stated was US$1395 but was slashed to US$411 excluding tax and delivery cost. When the item arrived,I went to check for its value in a pawn/jewellery shop. And I found out its worth only about US$35. UTTERLY DISAPPOINTING!

I love this website, I have a really positive experience. Shipping is super fast, even though I am abroad it takes maximum 2 days.

Ordered an item over 3 weeks ago, still have not received it.
They were quick to take the money though.
This is why I hesitate to order online.
Sent an email to customer service with no reply.

This website keeps resetting to my old address. Three times now I have gone to order something put in my new address for shipping, but it has reverted to my old address and sent the package there. I have had to anxiously drive all the way back to my old apartment and hope no one has stolen my expensive package. I have never had this problem with another website in my life. I am not sure why the Shopbop website does this. I finally deleted all other addresses from my account. Hopefully that finally fixes the problem.

Shopbop has a great selection of designers. Processing and shipping time is quick. I am generally always satisfied with my purchase, and I will definitely be purchasing again!

For a month already my order is stuck somewhere and all parties including Shopbop are pointing to each

I wrote a review recently talking about Shopbop's poor customer service and them not sending out an order after 8 days and each time Customer Service was not helpful. I finally got in touch with a supervisor who cancelled my order and closed my account at my request. Now I keep getting emails about Shopbop sales and in order to unsubscribe, I need to go into my account to unsubscribe. I no longer have an account so this is not possible. So now Shopbop is spamming me. I emailed Customer Service and explained that I need them to take me out of their email system. As usual with Shopbop's poor customer service and their employees only providing useless answers, I got an email from Customer Service telling me to Login to my account to change my email preferences. They can't read and respond past a kindergarten education. Beware. Now I'm stuck getting Shopbop Spam for the rest of my life unless someone at Shopbop grows a brain. Shop at Nordstrom instead. Same stuff. Much better Customer Service. Really, shop anywhere but Shopbop.

For a month already my order is stuck somewhere and all parties including Shopbop are pointing to each other and forwarding the problem back and forth. So I'm in situation now that either my order will simply gone stucked or I have to pay for sending it back. So they cannot ship order to me, but happy to get it back for additional money. That's a scam.

I've been ordering from this website for years and it's good. They have a large selection, and they occasionally offer great coupon codes. It's relatively easy to return an item if it doesn't fit although I did have an issue once.

I would say that I've had better service at revolve.com so if an item is available there, I will buy it there since shipping is also quicker. But shopbop is pretty good. I'll look to see if Revolve or Nordstrom is offering the same item. If not, I'll buy it from shopbop.

The 1st time,i bought a red bag,it looks very well.However,the 2nd time i bought a tory burch bag,it just like a Second-hand item,luckily,the customer service help me return it no shipping fee.I will been shopped there more times.

Absolute scam!!!!!!. I am from Australia and i tried to order a designer item that is kinda rare. Spoke with a man with a think accent who kept pressuring into buying. I downloaded the app that stated i could get 15% USD off. i applied it - it kept converting back to US dollars and NOT taking discount. The price and conversion was THEN INSANELY inflated. Man with think accent kept promising to refund 15% if i gave credit card details. THIS COMPANY does not use paypal - MASSIVE fraud!!! do not purchase. DO NOT PURCHASE FROM HERE.

Hey its Alana! I got the "Gemma Bikini Top, White/River/Tangerine, S" and the "Frenchi Bitsy Bikini Bottoms, White/River/Tangerine, S."

I just filmed a review of 7 bikinis from 7 different trendy online shops on my YouTube channel: Alana Arbucci

I had my mom and boyfriend rate all the bikinis and overall this one was everyones favorite.

The fit is so flattering it makes your waist look tiny, hides the bottom of the belly and makes the hips look curvy. I had d size breasts and the small actually fit me on top which was amazing. The quality of the suit is so nice it felt way better than the other 6 bikinis. However, the one thing I would say is that it felt and looked really nice but not THAT much nicer where the price needed to be $200. I would happily buy more from this company if the suits were around $100 for the whole set.

It takes 2 weeks to return and package and then another 4-5 to process the refund?? No thanks. Revolve clothing is free two day returns and delivery! Shopbop you need to update this.