Quick shipping and good quality luggage! Enjoy all the features.
Review by Airlec6 months ago
Thé luggage I bought arrived already broken. I’ve reach customer service to have it shipped back but it’s been a week now and still haven’t got it..
So not so please with costumer service you should improved it asap
Review by Nekiar7 months ago
So happy with my purchase. Excellent quality can't wait to complete my set
Review by Pokharna8 months ago
Mia Tora customer service is the worst.
They do not answer the phone or return emails.
I bought 3 pieces of their luggage and every piece has broken or cracked on trips. I paid to ship luggage back to them for replacement and did not receive my replacements.
I tried to reach them for months now and no response.
I cannot recommend this luggage due to the fact that it breaks and they do not honor their warranty.
Review by Lalou9 months ago
I placed an order on the website for a piece of luggage and some accessory items about a week ago I receive the accessory items today I email to find out what the status was of my luggage and I did not hear back I called the customer service department and they said they were too busy to speak to me and that I need to call back in about an hour or so to me that’s very poor customer service
Review by Vrush9 months ago
Great customer service.
Review by Cutec9 months ago
I ordered a suitcase a year before with a $100. credit and never received it. They researched and confirmed it was not sent yr later they took 40$ of credit away. Awful customer service. Never purchase from them again. Not to mention everything on website was out of stock.
Review by Mmadi Megson9 months ago
The one I bought was bad quality. After only 1 trip, it was dinged up in multiple places. I've been traveling for quite a while and have gone through multiple luggages (both soft and hard shells) but the Esotico Hardside 28" is the worst. It has good look (not necessarily good design) but bad quality material. It's too thin for this size. Perhaps the material works well for smaller sizes but 28" requires thicker material. Also, the double zippered compartment design is so flimsy it started sagging when you roll it around.
I'm switching brand after this.
Review by Alchemist Iwancz9 months ago
I have had two suite cases with issues. It has been a hassle getting any of these issues resolved. One of the issues is still up in the air with lack of response on their end.
Review by Merriane Kingsnorth9 months ago
Quick shipment no damage great product!!
Review by Jaamarah10 months ago
I did not receive my complete order. There was no invoice in the order to explain it the other items are back orders. Not happy , it states the order is completed and it is not true.
Review by JColl10 months ago
Price was great. Item was not the way the picture showed. I bought this set because it had the locks on the luggage. When I received the luggage, there were no locks.
Review by Katiya11 months ago
The Mia Toro website is exceptional. There is a large variety of quality merchandise to choose from. The pricing is great. It is very easy to navigate throughout the website and checkout is a breeze.
Review by Kerin Sinkiewicz11 months ago
Love my luggage! Had to return one piece I decided it was too large, took numerous phone calls to get refund. I would recommend Mia Toro to others!
Review by Davitta11 months ago
Fast delivery. Will be using for a New Year's cruise. Price was a lil expensive, free shipping helped!
Review by Cjsc11 months ago
It would get 5 stars if they had Tsa locks.
Review by Berirh1 year ago
Very easy and painless.
Review by Cocktail Computech1 year ago
Love my unique luggage choice
Review by Rhodes1 year ago
The bag I recieved was not the bag I ordered, it was described as being expandable and having a lock but it didn't have either. It took 2 weeks of emails and phone calls to get a return label, then after I returned it they sent me the same bag again after I said I wanted a refund! It took another week to get a return label but 2 more weeks and more phone calls and emails to get my money back. I would NEVER shop Mia Toro again
Review by Sherisa1 year ago
The shipping was fast
Review by Sarmancan Nikzad1 year ago
Great service...great products.
Review by Pedro1 year ago
My credit card was charged as soon as I placed my order, not when the item was shipped; however, it was not until I complained about being fully charged but not being informed about my shipment that the item was actually shipped. From then on, all went well.
Review by SimoneCesano Tomesh1 year ago
I was sent the incorrect item. Upon receiving the item, I immediately sent an email about the issue. After a few days, I did not receive a response back so I sent another email. I am currently waiting a response. I ordered an item, in hopes of giving as a gift, but I am now unsure if I will be able to get the correct item in time.
Review by Dria Sashevits1 year ago
Wheel broke on my first day of traveling just because I was running in airport to get to the gate! Now I am stuck with 3 wheeler for another 2 weeks and 3 countries