I ordered three JTS FGM62s but unfortunately they were out of stock (time between choosing and final ordering to blame). I was immediately contacted and told there was a long lead time (2+ weeks) and offered a refund. I chose to wait. About a week later, I enquired about a delivery date and they couldn't commit to my required date (27th Feb) however they recommeded a suitable alternative (FGM-62T), including clearly explaining the difference, which was immediately available. They arrived next day.
One of the capsules had an excess noise issue (always a risk with technology) however a replacement was with me the following day.
Items have all been well packaged and the person I was dealing with was professional, friendly and knowledgeable. I would happily buy from them again or recommend them to someone.
On top of everything else, excellent prices, which is why I chose to shop with them in the first place.
Review by Collins6 years ago
I am very happy with my purchase from Matrix productions and would be happy to use again.
Thank you Simon.
Review by Zarkema Kaldos6 years ago
Would recommend this site very reliable and very fast delivery,would recommend to shop here ,you will be very pleased. Well done to SImon thanks again Gordon
Review by Davitta Proebsting6 years ago
Simon at Matrtix was very helpful with a request I had.
Answered all my questions quickly and fully.
Price and delivery were great and I have no hesitation in recommending them for a good all round deal.
Will certainly use them again when I have a need for more equipment.
Review by Madpied6 years ago
The website was easy to use, the price was relatively competitive, delivery was prompt and as I had been recommended to try this site I am glad that it fulfilled all my expectations.
Review by Paulaales6 years ago
I needed to get a new microphone. I was able to get the right advice to suit my requirements. Ordering the product was easy and I was impressed on the speed of the delivery. I can and do recommend this shop to all my colleagues etc. many thanks for an excellent service matrix.
Review by Wonzie6 years ago
Expertly knowledgable staff were absolutely spot on technically and the delivery was right there when they said.! If only all on-line suppliers were this good!
Review by Chott Chinzorig6 years ago
Purchased multiple products many times, always prompt service, friendly contacts. On one occasion there was a slight confusion with the exact product and I was shipped the incorrect model. One call and Simon from Matrix arranged for the product to be picked up same day, and the correct model came the next day with a discount voucher! 5 stars, would recommend.
Review by Lineo6 years ago
I bought a condenser mic from Matrix and found them very helpful. I wasn't sure exactly what type of mic I needed for the job I was doing, but the chap I spoke to was extremely helpful and recommended exactly the right thing. Job done!
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