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Review by ky l.1 year ago
I ordered limited edition hello kitty doc martens from shoes.com without reading the reviews. Obviously, I was terrified. I'm giving it a 3 star rating because they shipped me my shoes in perfect condition within 4 days of my purchase, but they were the wrong size. This is my own fault because I didn't realize they were in UK sizes rather than US. I followed the instructions on their website to get my return label, but any information I enter leads me to an error message regardless of it being correct. I cannot get my return label so I cannot ship my package back. I tried calling them and I have currently been on hold for TWO HOURS. This site is great if you need shoes fast but god forbid there be any error because you will get stuck with shoes 3 times the size of your feet with no way to return them.
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Founded in 1996, Shoes.com is committed to offering customers an unparalleled shoe-shopping experience beginning with a truly outstanding selection of the hottest styles from must-have brands like Converse, dolce vita, Michael Kors, New Balance, Sam Edelman, Vans and hundreds more. Other perks include free shipping and exchanges, 60-day returns and real-time order tracking.
In 2014, Canadian investor Roger Hardy acquired Shoes.com and brought with him more than fifteen years of e-commerce experience and the support of investment fund Hardy Capital Corporation. Shoes.com joins fellow Hardy Capital brands OnlineShoes.com, the first American online shoe retailer, and SHOEme.ca, one of the fastest growing eCommerce companies in Canada.
221 Yale Avenue N., Suite 350