We collate all the best reviews from around the Internet so you can view them in one place
Review by Trina Ferguson6 months ago
Six weeks waiting the tracking number does not exist i have continually asked for a refund and haven't got it paid with debit card do not buy if this company it is a scan and should be exposed as one
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Review by Wendy Holleywell7 months ago
How on earth is this company still allowed to trade. I ordered 2 pairs of trainer shoes from them on the 27th July. I never received them. Twice they fobbed me off with saying, due to covid there may be a delay. Then they said they had delivered to the wrong address. The tracking numbers weren’t correct, and the telephone number to contact them was the Savoy hotel in London. Luckily I had paid through PayPal and raised issues with them. I have just received my money back. Never again will I try and purchase anything from this dodgy company.
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Review by Jyoti D.7 months ago
Very disappointed, frustrated & angry. Bought shoes from this company few times. Beginning of September ordered New balance 847V4 walking shoes. Without walking how am I suppose to know how comfortable they are. Wore only four times, it hurts my feet and not comfortable at all. Didn't ask for money back. Was ready to exchange. They can charge restocking fees but no. They accept return only they r unworn! Can't believe how one can feel the comfort of walking shoes without walking? The pair I paid more than $100.00 will never use this site.
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Review by Michael Groce7 months ago
Really bad experience. Stay away.
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Review by David Bull7 months ago
Ordered shoes and received a tracking number when they were supposedly dispatched.
Tracking info states that they have been delivered but I have not received them.
Contacted Royal Mail who told me that the shoes had been delivered to the address on the package which is over 10 miles from where I live!
Assuming that I had been given an incorrect tracking number, I attempting to contact the company only to have my email 'bounce'.
Therefore, I have now given up hope of receiving my shoes.
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Review by Angela B.8 months ago
They do not accept returns. That should be stated somewhere in large print before money is handed over to these shysters.
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Review by sarah adams8 months ago
Horrible shoes. One pair broke within an hour of wearing. Trying to get a refund is a nightmare! They have sent a return address which is CHINA, but won't agree to refund postage. Reading these reviews I could end up out of pocket for shoes and postage. Try to leave review on their site but wouldn't allow it, hence all good reviews on sales page.
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Review by Ladybug Fly8 months ago
they never accept return, they will say they dont have your record order in their system. and even your shipping confirmation they will still say its not showing on their end. until you get tired talking to them. I ordered a clarks shoes with my normal size but it was too tight for me. cant return it because they said my order number is not on their record. this site is affiliated with walmart company, no wonder why they are a junk service. better stay shopping at amazon.com I hate this place, waste of my money and time
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Review by Nelda Follansbee8 months ago
Tried on shoes in my brand new house took 5 steps and they would not return the uncomfortable shoes. So ridiculous!! I would never buy from shoes.com again. Terrible company!!
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Review by Gwen8 months ago
Only given a star because you can't write a review otherwise. Slow delivery, misleading adverts offering no quibble refund which is not honoured, sizing is inaccurate - I ordered size 5.5 to ensure a fit but the shoes do not fit my standard size 5 feet. Dreadful customer service and shoddy products
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Review by Kaz8 months ago
DO NOT BUY ! This company is a rip off! They do not refund ! They sent me the wrong size, there is no labelling telling you the size , the customer service is a joke! They refuse to give refunds. I am taking it further, I will do my best to shut them down. Very unprofessional, not legit
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Review by Guest8 months ago
DONT NOT BUY FROM HERE!! I ordered uk size 5.5 they sent a 38 which is uk 5. So they dont fit (very small even for a 5!) I have offered to return the shoes and i want a refund. They just reply we cant help with your request. Absolutely disgusting customer service.. they are basically thieves. Take your money.. send out crap made and sized shoes... and then take no responsibility for it!!! May aswell rip your money up!!!!
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Review by Brian W.8 months ago
Because of Covid, I looked everywhere on the website about delays. There was nothing noted anywhere, and even my email confirmation said in stock orders will go out in 1 to 3 days. After over a week with no info, I called to check. The person on the phone had to be working from home. I couldn't understand but maybe 5 percent of what he said. He then got irritated when I asked him to repeat since I couldn't understand him. I DO NOT recommend this place.
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Review by Jeff Swank8 months ago
I ordered shoes and I tried them on and they weren't Comfortable. I called to return them in they refused because they had been worn. Do not buy anything from this website their customer service is awful
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Review by Grace Saisa8 months ago
Ordered shoes one month ago, they didn’t fit after trying on indoors so I sent them back. I just received them with a note saying they are past the 60 days which they are not, scuffed, creased, and dirty. They were worn indoors when trying on and are in perfect resell-able condition. THIS WEBSITE IS AWFUL.
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Review by Ann W.8 months ago
Had ordered several pair of shoes from this company over the years. Didn't have a problem until I went to return a pair of Rockport Sandals. The heel was too high and they were painful. Returned them immediately only to be told that they had been "worn". NO I tried them on for maybe 5 minutes to see if I could handle the heel. They tell me the shoes are shipped directly from Rockport so they have no idea the condition of the shoes that were sent. After doing a bit of research I see that this is a common problem. Nothing like being called a liar and having to pay for an expensive pair of shoes that I can't wear.
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Review by Sue J.9 months ago
I bought a pair of shoes from shoes.com. In the box there was a "full 45-day limited comfort warranty" which explained that you could return the shoes for any reason within 45 days. I wore the shoes one time and found they hurt my feet. Customer service refused to even listen to my claim. They just kept repeating that their policy is that they do not take shoes back that have been worn. I will repeat, this warranty was IN THE BOX! If they even gave me any kind of explanation, I would not have been happy but probably pacified. I will NEVER buy from them again. They do not support their product.
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Review by Fran Bagnall9 months ago
I thing Shoes.com is the same as Kiwinic com
All they are doing is Ripping as OFF !!
FROM CHINA ,
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Review by Maritza Gonzalez9 months ago
Well it’s bin like three months an still waiting on three orders two orders off clothing an one order off sneakers an shoes now I will like my order or my money back plz thank you
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Review by Tracy Moffatt9 months ago
One star is too much. Sandals from Instagram advert from Kiwinic- ordered early April 2020 received in a plastic bag July 1st 2020 having been half way round the world. Having emailed in the interim asking where they were but no reply. Sandals are extremely poor quality and poorly made and finished NOTHING like the pictures in the advert. They do not fit properly and are only worthy of the dustbin. Trading standards need to be aware of this SCAM. DO NOT BUY
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Review by Carole Matheson9 months ago
I too ordered a pair of sepia denim canvas shoes, took 5 weeks to arrive. I sent numerous emails and they blamed the carrier. When they arrived they were the wrong colour and a size smaller so I can’t wear them! Awful quality, uncomfortable, no branding in them, and look as if they’ve been made in a shed - nothing nice about them. Trading Standards need to be aware of this place!
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Review by Debra R.9 months ago
I ordered a pair of shoes after my wife had used this website with good results. The shoes arrived in a few days, but sadly, they did not fit well, so I requested a return label, only to find out there is a $6.95 restocking fee. This place is owned by Walmart (which if I had known, I wouldn't have ordered because I don't shop there ever). Surely, at a time when it's not safe to go shopping, Walmart can afford the $6.95. Won't make this mistake again. I'll stick with Zappos.
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Review by Miss Joann rogers10 months ago
Only got 1 star I had to pick one. Ordered my shoes in April. Got nothing. Email address doesn't work. Don't buy from them.
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Review by Karrie Regardsoe10 months ago
4dreadful. Mymydeer take your money and you never get your shoes. Scam. They only reply to emails that your item is sent so you cant have a refund. The tracking pages and numbers are bogus. DO NOT buy from them, you will only lose your money. Reported to fraud via bank.
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Review by Gaynor Reader10 months ago
ORDERED SANDALS OVER 3 MONTHS AGO -WASTED MONEY AND NO CONTACT FOR REFUND -DO NOT USE THIS COMPANY- Kiwinic
Our reviews are aggregated from multiple sources to give you the best overview about shoes.com.
About
Founded in 1996, Shoes.com is committed to offering customers an unparalleled shoe-shopping experience beginning with a truly outstanding selection of the hottest styles from must-have brands like Converse, dolce vita, Michael Kors, New Balance, Sam Edelman, Vans and hundreds more. Other perks include free shipping and exchanges, 60-day returns and real-time order tracking.
In 2014, Canadian investor Roger Hardy acquired Shoes.com and brought with him more than fifteen years of e-commerce experience and the support of investment fund Hardy Capital Corporation. Shoes.com joins fellow Hardy Capital brands OnlineShoes.com, the first American online shoe retailer, and SHOEme.ca, one of the fastest growing eCommerce companies in Canada.
Contact
221 Yale Avenue N., Suite 350
Seattle
98101
United States
