Shipped and arrived exactly how I planned it, on time!
Review by Areez2 months ago
Super easy to get things shipped since I could drop off at any FedEx Kinkos location. My gear even got delivered a couple days earlier than promised. Customer support was quick and easy when I had some questions about what options to pick to ship my gear.
Review by Triplet2 months ago
Everything was great
Review by Turloch3 months ago
Great service. Picked up our skis, boot bag and large box in Snowmass, CO on Monday and delivered to our door in CT on Thursday at very fair price!!! Will use again.
Review by Supergirl3 months ago
It worked well; with advance planning it's a home run. As the airlines continue to bust 'chops' this made my recent backcountry trip worth dragging the rest of my gear along on the airline.
Review by Kateasa4 months ago
Review by Broomm Donndelinger4 months ago
I loved this service. They picked up when scheduled, made the process super easy and delivered where and when promised. Use them!!
Review by Rowanlaw4 months ago
Got back from a hut trip in the Alps to find out that my pick-up, scheduled for the next day, had been cancelled. I was told it was some kind of system error and that my order would be passed on to the "international team" for reprocessing. They said I'd hear back in 24 hours. I ended up leaving all my touring gear at the Swiss hostel where I'd originally scheduled the pick up. After hearing nothing for three days, I called ShipSkis. The guy was super helpful but basically said that nothing had been done with the order. He was able to get me a new tracking label and schedule a pick up the next day. The hostel staff graciously printed the label and put in on my bag, and my stuff did make it back to the U.S., but it was a major PITA, not to mention I had to leave $2,000+ worth of ski gear at a hostel with no guarantee that it was going to get picked up. Bummer!
Review by Turkan Casares5 months ago
Was so much easier and cheaper than taking oversize baggage on my flight! I just left my skis at the hotel reception and received them at my apartment a few days later. I will definitely use Ship Skis again.
Review by Adelaida5 months ago
My shipment was 1/3 the cost of UPS. The entire process was very easy to use. Customer service was great! I am giving 5 stars, but see below.
The only negative is that the standard insurance coverage is only $500. Unless you don’t care about insuring your skis and bindings, $500 is totally inadequate for the demographic who probably use this service. Even $1,000 of insurance would probably not provide for replacement coverage.
Review by MichelleWOOD6 months ago
Ship skis always comes through for us. Excellent customer service!
Review by Pansie6 months ago
I was upset in the beginning because the email was wrong because of one letter and they couldn't find my order. the folks that I dealt with on the phone were so sweet and kind that I actually felt like this would all get resolved. Then they didn't pick up when they said they were going too and I thought to myself this can't be happening. I called and within two days they were picked up and delivered and I was very grateful. When I do anything for my owner I always want everything to go smoothly. A few snags but in the end it was good.
Review by Jarya6 months ago
Largely happy with the service. Areas for improvement might include:
- clarify whether the company is “shipstix” or “shipskis”; it seems there is separate websites but the phone support, email correspondence and invoices etc all refer to shipstix (and golfing!). This added a bit of confusion to the process.
- I had planned to include my ski jacket and pants etc in the ski bag I posted (as this is the standard way of packaging ski gear). When I printed off the postage’s labels however I discovered that I was unable to include this extra gear in the bag. As such I had no choice but to discard valuable ski gear as I couldn’t fit it into my remaining bag (ski socks, thermal
Underwear, mid-later). I can think of no reason (other than profiteering) why this rule is in place...
Review by Jógvan6 months ago
So it began with a search for the cheapest way to ship my snowboards from my sisters house to my dads house. After tons of quotes and probably some wasted time on the internet I discovered Shipskis was cheapest. I decided to have my boards picked up from my sisters house so she wouldn’t have to lug them around. However she didn’t get them outside in time so I emailed Shipskis and they said it was fine to just drop them off at fedex and gave me a list of locations close to my sisters house. She dropped them off and they were on their way to my dads. I planned for the boards to arrive at my dads the day before I did. They didn’t show up. I wasn’t worried. A day late for an oversized item isn’t a big deal. Next day, they still didn’t show up. So I went to my email to contact Shipskis. They had already emailed me explaining my boards were late due to weather. Awesome. Next day birds still don’t show up. I’m irritated. Of course Shipskis isn’t personally delivering my boards but the contracted fedex for me so I kinda go off on their customer service representative. He was totally understanding and made me feel like he cared more about my boards being delivered than even I did. They even offered to contract a secondary courier if my boards weren’t delivered that day. Well my boards showed up, in great condition. Skipskis customer service will do literally anything they can to help you. That, coupled with their reasonable price tag, is why I give them 5 stars. Well done.
Review by Willis Wood Suzi6 months ago
Worked as expected! In fact, got a phone call that my shipment might be delayed due to weather. Appreciated the added customer service.
Review by JeffnDallas7 months ago
Incredible service and follow up. All our equipment arrived in both directions ahead of schedule!
Review by Cubifex7 months ago
I had an amazing experience with Ship Skis. My boyfriend and I were shipping our ski gear from Japan back to the United States while we continued traveling through Asia.
My emails were responded to very quickly, usually within a few hours. During my phone call to set up my shipment, I was a little nervous about dropping/leaving our gear in a foreign country but the representative on the phone made me feel more comfortable and confident.
We left our ski gear with our hotel as we had a flight to catch to head to Thailand. The gear was picked up from the hotel in Japan.
I received email notifications and confirmations to remind me when/how to prepare my shipment, that my shipment had been picked up, and that my shipment had arrived. Our ski gear made it to my friend's house in Denver, CO in around 48 hours and arrived in the exact same shape we shipped it in.
When skiing overseas, my boyfriend and I will be using Ship Skis again.
Review by Toamana7 months ago
I was shipping 2 setups from/to different places at the same time. ShipSki was super easy. All I had to do was give them the dimensions and weight and, they took care of the rest. One of my shipments was delayed getting out due to a national holiday in Japan, but ShipSki knew about it before I did, and kept in close touch with me to make sure the boards got picked up properly from the hotel.
I used ShipSki to switch out my snowboards for my wakeboards as I switch seasons in my travels.
I will absolutely use them again!
Review by Siggie Melin7 months ago
My equipment was picked up on time and arrived on time, in tact and at the right location. However considering I had to go to Fedex and CVS to make up the labels, it may have been quicker for me just to go to Fedex as Ship Skis is just effectively reselling Fedex. I'm not sure if Fedex would have picked it up at my hotel or not. The customer service professional from Ship Skis that I talked to on the phone was very helpful.
Review by Shaph7 months ago
Word of warning - their guarantee to deliver on time is not worth a thing. Even though I scheduled my skis to arrive two days before my first day of skiing, shipskis.com went cheap on the delivery option and didn’t ensure that they could be delivered on a Saturday. With a one day weather delay, this means my skis don’t arrive until my last day of our short trip. Had to pay hundreds for rentals on top of the shipping fee - would have come out ahead in both cost and hassle just renting. Shipskis.com guarantee says they’ll reimburse for rentals - that’s a lie. They claimed it was out of their control. Don’t make the same bad choice I did and use another service or just rent.
Review by Kiomis7 months ago
We were promised delivery of skis within 3 business days and they arrived within 24 hours.
Review by Niyme8 months ago
So easy to use.
I am never dragging my skis to the airport again so I can pay extra and than have them left behind at the airport. Nor will I pay to rent for the entire vacation. Even if it did dump snow, rent for the day anyway.
(but when was the last powder dump)
Review by Subhankar8 months ago
great follow up.
Review by Abbie8 months ago
major issues on the return of my equipment. Carrier was not showing up and while Ship skis did keep in touch it was already information that I had. The were trying to work with the resort reps as to keeping my equipment safe and again, it was all after the fact as I had already done this sooner instead off later. Ultimately, my stuff made it back, 3 weeks later than promised and ironically, by the method I had suggested during my first call. Way too my players in the game to use them again, specially when all that was done is they made the phone call to DHL instead of doing it myself. 1/18- Update, I did get a return call from Shipskis addressing my concerns and issues. They are trying to go all out and make good on any issues. I understand my problems arrived due to the locations of my shipping and international issues. The end game is I did get my equipment back later than promised but shipskis did step up and offer up restitution. I will use them again and hopefully the next trip will be 5 star.