Our order from March 20, has not arrived. We need it and keep writing and no one answer regarding our order and request.
Bad service. Unfortunnatley
Review by Kursiah1 year ago
Fast hassle free shipping
Review by AdamW1 year ago
gave refund with no reason!
Review by Dfghnj1 year ago
Speedy service, great product!
Review by Medina2 years ago
//received right away, service was great!
Review by Velted2 years ago
I had a wonderful experience with their online website. I highly recommend this company for several reasons. One is the quality being top notch, second, the customer service was outstanding and thirdly, the shipping was super duper fast!! Thank you! I'll definitely come back for our security needs!!
Review by Janiero Venutolo2 years ago
easy to order and installed quick...
Review by Charar2 years ago
We had ordered a Digital Keypad lock as ours had broken! It was for our main entrance door! We were told to order model 5600 as it replaces the one that broke. We bought it with the NEXT day UPS service as we had no door handle or lock at a cost of $71.00us but did not receive the package until 4 days later!!! Then to find out it did not fit/or replace the old one! Very upset with the service and was not reimbursed for purchasing the next day service we had paid for and had not recieved. When called them to tell them the handle did not fit and we will be sending it back they would not pay for the return of the product ! I did send an email expressing my concern but no reply was given! I would not recommend this company as it was very dissapointing experience!
Review by Axele2 years ago
The product was shipped quickly and fixed our problem.
Review by Woubshet3 years ago
Need to have wholesale pricing for installers.
Review by Skincarejunkie3 years ago
Title says it all.
Review by Norliah3 years ago
Very quick turn around. Easy transaction.
Review by Vintagechic3 years ago
I needed a new latch for my biometric door lock. I didn't need or want to buy an entire new one, just find the latch. ShieldLab had the right part at a good price with fair shipping costs. it arrived in a just a couple of days, I installed it as it fit perfectly and works like new.
Review by Noluyanda Derrow3 years ago
our original finger print lock kept beeping because of the sun, so we made a little flap to cover it. this one starts on finger placement great update.
Review by Atheistani3 years ago
Response to SUPPORT emails should be quicker.
Review by Bootface Barbuto3 years ago
In my opinion, a company is only as good as their communication and customer service. I got immediate responses and quick action with their customer service. A trust worthy company.
Review by Tanzla3 years ago
An error was made on my initial order but when I called about it, Ralph Winn took personal responsibility for the minor error (1 item was not shipped). While we were talking he found the item that had been overlooked and began the process of getting it shipped. A few minutes later I received an e-mail from Ralph with the tracking number. The item arrived shortly thereafter. Not THAT'S customer service !! Additionally, I made the mistake of ordering several items on the same day, but a few minutes apart, thereby incurring 2 separate shipping charges. SOOOOOOOOOO, when Ralph noticed that a customer (me) placed 2 separate orders (with 2 separate shipping charges), he arranged for all items to ship in a single box, and arranged for the 2nd shipping charge to be eliminated. Meaning he not only corrected the company's slight oversight, but fixed the problem I created. Can it get any better than that ??!! Damn straight I'll be back, and will definitely mention the matter and recommend these folks to my friends. Keep up the great work!!
Review by Gullotti Dumeresque3 years ago
It was quite easy to order the spring from the site. The price of $6.00 for the spring is reasonable. The shipping fee is unreasonable. $12.26 for ground shipping via FedEx that took a week to get. I would suggest that they use USPS 2 day delivery that's much cheaper and the customers will appreciate it unless the company is keeping part of the shipping fee.
Review by Motshabi Conolly3 years ago
I placed 2 separate orders on different days and both were shipped same day (via internet order). Really great service!
Review by Mhiss3 years ago
This was our first time ordering from Shieldlab. The delivery came promptly and we loved the product. The solar powered dummy cameras looks so real! We can't wait to install the cameras on our property. We will definitely be ordering from this company again.
Review by Linfeng Espaldon3 years ago
This was my second order with Shieldlab.com, and things couldn't have gone more smoothly. I had some pre-purchase questions about the Trinity-788 lock, so I called the sales people. They answered in a very timely and professional manner with useful information.
Review by Doram4 years ago
We received our solar powered product from SHIELDLAB - (home security products) not knowing what to expect and we were surprised with how authentic our camera looks. We live on a small cul-de-sac and have it mounted on the corner of our home. Not only does my family feel safer, our neighbors do too and are also interested in buying some. Even though we live in a safe community, you never know what can happen and with this we have peace of mind.
Review by Leylynne Sobale4 years ago
The item purchased when received looked cheap and in my opinion would not fool any would be thief. I have seen children's toy guns that looked more realistic. The items ware made in China like most of these items and retail on the Internet anywhere form $2.99 to $20.99 at Best Buy. Yes the items are the same. It just depends on what the market is willing to pay. I contacted the company the next day and got an RMA return number and sent them back. Beside paying shipping which came a day later since the shipper wrote the wrong address on the box but I had to pay the return shipping plus 20% restocking fee. Basically the company got their money back for their investment and will probably resell the item to someone else. I did find a company that manufactures a security camera for the real thing and a duplicate of the real thing that is a dummy camera. You cannot tell the difference.Purchasing the new cameras, even with shipping turned out to be the same price I paid for the first cameras even with the return shipping and the 20% restocking fee. Extremely happy with the new purchase.The new cameras even have the name of the company on them and they are a recognized security name. People need to do a little research before buying either the real thing or a dummy camera as a deterrent.
Review by Griselle4 years ago
I've been using the Trinity-788 Biometric locks for years with no worries.
My initial install questions were answered by reading the products FAQ section. Great Job Folks!
Review by Reaching4 years ago
The price I paid for the spring was okay even thogh it should not break one month outside the warranty but the shipping needs more options than what they offer. Any time the shipping options are limited the price is outrageous