This company is all-hype, just banking on celebrity endorsements, but cannot follow-through with simple decency and customer service.
First time to order from this company and it will be my last. Had trouble with a shipment coming in (they're an Australia-based product), so I sent an email to their customer service asking for assistance. I described my situation so that they would have some idea and context on what’s going on. A Georgia from customer service just breezes through my email, not really reading nor understanding what I wrote and answered with a canned response.
Ms. Georgia/Shhh Silk, I don’t need my tracking number. If you had read my email, you would have seen that I KNOW my tracking number, as well as the fact it has been transferred to the local USPS. My shipment problem started when DHL transferred it to the local USPS. I was under the impression that DHL will be shipping this to my home, as I never had any problems receiving shipments from DHL.
I requested for Shhh Silk to assist me with this and I even sent them screenshots of what my shipment status problem was and there was no reply after that.
I had silk products delivered to me from several companies I've ordered from like Slip, LilySilk, Fishers Finery, Celestial Silk, Lelini, Alaska Bear and Mulberry Park Silks. I did not have any problems with any of them. LilySilk in fact ships from China and I never experienced any shipping nor delivery problems from them. And their customer service is so much better than Shhh Silk's.
Save yourself the headache and avoid this company!
Review by Bafford Bodycote3 months ago
Gave 1 star cos would not let me give none
Do not buy from this company.I paid for 2 pillowslips at great expense...Royal Mail will not deliver them unless I pay £57 customs duty! ....2 pillowslips have now cost me well over £200 .....I am in the UK.....I am so angry!!!
Review by Romm7 months ago
Their customer service is terrible. i ordered an item 3 weeks ago and it still hasn't shipped. i've submitted three requests to customer service, and have heard nothing back. i would never buy anything from this company. it is a complete scam
Review by StanleyHill1 year ago
I like their pillowcases, though expensive and skimpy in size. Problem is in customer service. They shipped me HALF the order I paid for!!! When I persisted with emails from multiple email addresses, the representative finally responded and said that “they ran out of stock” because of their sale!! What?? You ship me half an order — with no explanation — and expect that I won’t notice???? I was told the rest of my order would be shipped in about a week. Right.... No such luck. I am not a happy camper.
Review by Brixistick Ghilino1 year ago
they do not reply to emails. i thought the silk cap was great until i washed it. horrible..shrinks and material (silk??) goes so bad. will be making this myself..just get yourself some silk material atleast then you know the quality and dont have to try and deal with their "customer service"
Review by Pennison2 years ago
I made a huge mistake buying from this store. Initially, I hesitated about the price, because it is much expensive than other stores, but with their Blaha Aaah advertising of how good the quality is, I put my trust on them. HOWEVER, it is so much a disappoint to me that, the quality is awful, with the threads pulling out a lot, the package. I wonder how they could boast such products as high quality! We are not three years old, ok? Definitely a bad investment, a waste of money, will never buy from them again!
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