Just had our new windows and doors finished and are really pleased with them. The whole experience with Sherborne has been excellent and the staff have been helpful and friendly:
- Chris L was the salesman who we dealt with. He wasn't at all pushy and helped us explore lots of options (as we were not totally sure what we wanted).
- The surveyor (sorry, I forget his name) was efficient and made sure that everything was clear.
- Karen in the office provided clear communications with regards to payments.
- Andy, who is in charge of installations, was also clear in his communications and made sure that the job was scheduled at a convenient time for us.
- Mark and James did an excellent job with the installation. They paid great attention to details and made sure that we were completely happy with the finish before completion. They were tidy and considerate of our home.
The house now has a more modern look that we are really happy with.
Review by Taymour Farny5 months ago
Excellent customer service, we had Tim and his team help us replace some much loved original Georgian windows and we were really pleased with the result. Highly skilled workmen as well who were a pleasure to have in our home, I would highly recommend!
Review by Glones Paffey5 months ago
Really pleased with our new front door. Customer service at the shop was excellent and Jamie in Hartley Wintney really knows his stuff.
They're pricey - but then you don't go there if you want a cheap uPVC door.
Installation team were outstanding, left no mess and did a really great job,
Would definitely use them again
Review by Immad5 months ago
Just had our kitchen and bathroom windows replaced. What a great service, from the initial quote to the survey and finally the fitting, everyone who visited us and who we spoke to on the phone were professional and polite. So pleased with our windows and the service. Would thoroughly recommend Sherborne.
Carol & Neil Franklin
Review by Reggieczr Spiropoulos7 months ago
Excellent sales service, with my new door created from a rough drawing I sent through via email. Every step of the way was explained and each time they delivered. Quality of my new front door is outstanding and the work involved in creating a new space and fitting was done with professionalism and is of a high quality. I would highly recommend Sherborne and they are most definitely one of the best on the market right now for bespoke wooden doors.
Review by Larnettra10 months ago
Great teams throughout the build from beginning to end - builders, fitters, electrician, joiner, plasterer, service team(s). Very well managed. Great communication from head office. Planning was excellent. All schedules were kept to, all issues followed up on reliably. The quality of the finished product is excellent.
Review by Ruqiya10 months ago
We certainly would recommend the company to anyone. The service was excellent, as are the products. We are so pleased with the new windows and kitchen door. Work carried out in three phases, all to time and budget. Workmanship was good, fitters neat and tidy, cleared up after each days work, and all windows fitted the openings perfectly even though most were odd / different sizes.
Overall a real quality product, and a reasonable price. 10 / 10.
Review by Mussetta10 months ago
If you are looking for a quality product and good customer service look no further. Our experience with Sherborne from the first day we walked into their showroom until installation was completed was excellent.
We had windows replaced with the Evolution range. They look just like real wood. We are delighted with them.
We did compare other windows with other window companies. We are so glad we chose Sherborne, nothing was ever too much trouble for them. The sales team were very knowable about the product and the fitters Were polite clean and professional. We just cannot recommend this company highly enough.
Review by Aesgarth Lovecky10 months ago
Well pleased. On time, on plan, on budget, great team work and camaraderie. Result - a very well constructed orangery.
Review by Mannassi Pejsa11 months ago
From the start to finish of our job, the Sherborne team were reliable, polite and professional. I would recommend their work to anyone.
Review by Nephertary Phengkieo1 year ago
Good service from start to finish. Would use again.
Review by Jshank Vaught1 year ago
Sherborne supply a great product (Evolution) and the two installation teams for our windows and conservatory projects took a great deal of care which we were very pleased with. A few minor snags were also attended to very promptly. Overall from the beginning of the sales process to the end of the installation finish, Sherborne provide very good customer service and I would definitely recommend them and would use them again
Review by Jerrie1 year ago
Every trade involved in the build on our extension were excellent. The process, guidance and patience shown made the build a pleasure. I would fully recommend Sherborne.
Review by Hilariousma Aanstad1 year ago
Sherborne put in triple glazed windows, porch and front door/frame on our house over a three/ four day period. Of all the companies we went to Sherborne were by far the most professional and also the most engaged- they laid out costs and benefits clearly, listened to us and were upfront about the process and what they offered. Everyone, from the initial salesman to the on site installers were professional and pleasant, arriving on time, getting on with the job and dealing with queries quickly and effectively. teething problems post installation were swiftly dealt with, very happy with the quality of the work and the finished product. Not the cheapest but I have the feeling you get what you pay for. Highly recommend.
Review by Saadia Maeder1 year ago
Highly recommended the best service we could if asked for. Everyone of the many guys that came and worked as part of the sherborne team from day one, we could not fault one of them. They have a great attitude and all take pride in each and every job given to them . We felt that nothing was to much to ask for. Every team that came in left us with a clean and tidy site even if they were back the next day. We sit in our new extension and love the skilled workers we had a chance to meet. Thankyou all for making a dream come true .The follow up call is a lovely touch and makes you feel they really genuinely want the best for there customers.
Tricia and Paul Edwards
Review by Tyrell Mullineux1 year ago
John the salesman was very good as was the Building manager.
General experience was good bar the points below. I liked the 'Can do' attitude with my ideas.
Sherborne have the following issues:
1, Quality assurance issues - once doors/glass are received by Sherborne from their suppliers, they obviously don't check the items for damage/fault issues. There was obvious issues from the factory. They missed the chance to inspect beforehand and sort out before installation. The installers noticed issues after fitting and I noticed some too.
2, Although I was told all the building services are in house, they are not.
3, Communication could be improved. Wasn't told that the plasterer will have to come another occasion to do the work so had to take another day off work.
4, Their electrician is not employed by them and I did not have a good experience with him. His quote was VERY expensive and much more than all other electricians who quoted. I think Sherborne are potentially losing work because of him. Also he specifically stated he will re-route a cable horizontally in-between the top of new patio door and ceiling rather than pull cable back into ceiling void, across ceiling void and back down again. He's suggestion was a) easy work for him and b) against regulations as it now presents a risk of someone drilling into it for example if new occupant wanted to put a curtain rail above patio door.
5, the plasterer who also is not employed by them did not do a great job and was reluctant to repair all the damaged plasterwork. Also very poor screeding that left the floor uneven
I would use Sherborne again and I hope they have rectified the above points.
Review by Genoveba1 year ago
Splendid job on our new house which was in dire need of some new Windows extremely happy with the quality and service provided Thanks Helen . Mc
Review by Presentacion1 year ago
Have used Sherborne several times in the past for windows, a porch, an office,and replacement doors. Always been very happy with their service. Needed a kitchen extension and refurbishment--Sherborne were our choice again. Had several hiccups during the work-which you would expect on such a major project. The plastering team in particular had to return several times...Sherborne are almost victims of their own success ( which I know senior management are aware of and are actioning ), as the teams involved were under pressure to finish and move on to their next job.However throughout we were in frequent contact with Andy Long, who responded immediately and ensured any problem encountered was rectified and resolved straight away. It is because of Sherborne's sincere and honest approach to Customer Care that I have given five stars and not four. It is why we have continued to use them over the years. Since completion many of our neighbours have been very complimentary on the finished work.
Would I use them again ? Absolutely !
Would I recommend them ? Unhesitatingly !
Bob and Marie Bartlett.
Review by BarneyEddleman1 year ago
So glad we chose Sherborne to build our conservatory. The workmen were efficient, tidy and friendly. We were thrilled with the end result which far exceeded our expectations - so big and airy! Our thanks to you all at Sherborne.... two very happy customers.
Review by MOBCinnaminson Taxt1 year ago
Fantastic service - absolutely outstanding from my initial meeting in the showroom through to delivery and installation. Everyone has been professional and courteous keeping the lines of communication open to an excited but slightly nervous customer - frankly going for the perfect green door was aways high risk but Sherborne delivered!!
I am so happy and ,love my door as does everyone that has seen it. I can't thank Sherborne enough.
Review by Monroger Herzfeldt1 year ago
This is the 2nd time that I have used Sherborne to carryout installations at my home. On each occasion I have found them a very professional company to deal with. From their sales reps through the design and construction phases their work ethic and build quality was exceptional.
Furthermore I was kept updated throughout the whole process by their Senior Management, even to receiving weekly updates accompanied by photographs. As a company they were a joy to deal with and I would have no hesitation in recommending their work to anyone planning on the installation of a conservatory.
Review by Swisszg1 year ago
From start to finish, it was a very professional and painless experience.
Chris was amazing through the sales process and Stan and Mike were hard working, diligent and a pleasure to have on site.
Would definitely recommend and use again.
Review by Fairul Cambraia2 years ago
Outstanding workmanship and result in the wonderful transformation that our orangery has achieved to our home and our daily living. Everything was explained to us from the start to the end and staff were very courteous and professional in their work field. Timescales were achieved and Tim managed to design our dream orangery successfully. Sherborne come out trumps!
Review by Yariman Bullough2 years ago
Sherborne advised, supplied and fitted sash windows to the front of our Victorian property. Originally we were going to go for wood replacements but after Sherborne showed us the Bygone Collection we were converted. All the look of authentic sash windows without the maintenance of wood and with modern day security features. Perfect! So many people have commented on them and our new etched front door - even complete strangers passing by!
Review by Rakhee Didwaniw2 years ago
Having thoroughly researched other suppliers for replacement doors Sherborne by far provided the best value for money. All aspects of service from initial consultation, on site survey and installation were of the highest standard and the final product exceeded my expectations. Highly recommended.