Charging people for more on motorways and service stations. Disqusting approach to a customer. Will try to avoid buying petrol there as much as I can
Review by Pdandbd Derrow4 months ago
Shell Dreghorn Edinburgh has the most ignorant young female I have ever been served by - my company will not be using again
Review by Nursem4 months ago
Thanks to the staff member 16 at your derby road garage NG17 9BX 06/09/19 20:30
After buying fuel and discovering the horror of have no wallet and being a long way from home.
He sorted things easily said use your phone to pay. Something I wasn’t clearly thing enough to realise! Fuel paid for and on my way calmnes restored
Review by Darilee Malanski4 months ago
The Shell Loyalty Scheme seems to be going from Bad to Worse - Have been using the old style card but updated to the new Shell + but have visited Shell garages on numerous occasions and presented my phone that has been scanned but less than half the visits have actually been recorded - Whats the point of having a loyalty programme if you dont reward your customers for being loyal?
Have been in twice this week spending over £100 and neither visit has been recorded and today just kept getting the App comment Server not responding!
Come on Shell - get your act together or this loyal cutomer will start frequenting Esso or BP!
Review by Chantene Jeanson6 months ago
I went in a shell petrol service at 37 st Johns road Tunbridge wells I had been saved by a man called gaddesh that I have seen on his bagde he was so rude and he shouted on me like I am a kid I couldn't see the number of my pump but I describe my car that was the only one of this brand at this time I told him about how bad his customer was and I liked to see the manager to complain he told me he was the manager by yelling on me before the rest of customer and his collegues but there was no any mention of manager on his badge. I called the number on my receit to see if can speak to the real manager i introduced myself I ask the name of manager he recognised my voice and he hang up the phone on me.This is really frustrating and humiliating. You can not treat people like this especially customer I wonder what kind of example he is setting on others...
Review by Gagnard9 months ago
Shell Drivers Cub has got to be the worst run loyalty program of all the major UK fuel companies, i have been buy fuel for both of my vehicles for many years but no more because of the lack of customer service.
appreciate your customers shell without them your are nothing.
Review by Jenane9 months ago
I would just like to thank the staff at Corley M6 northbound Shell garage for safely looking after my iPhone with my debit and credit cards stored inside the case....lovely lady, customer service at its best! 13 hours later I have my phone back, thank you.
Review by Chingoon1 year ago
On my way to Odense I stopped to fill up petrol at Ørnumvej 1, Tårnborgvej 4220 Korsør.
There was no paper no plastic glass and not even toilet! The lady didn't let me to toilet claiming that they don't have even WATER!!!! The most undemanding place I have ever had seen in a civilized country!!!!
Review by Valou1 year ago
They didn’t pay me back after charging me for parking at a station, even though I was in the shell shop! Avoid!
Review by Muxen Seroto1 year ago
Fraudsters – avoid Shell, Karlslunde at all cost.
It states on the sign on the petrol pump that due to petrol theft, the station requires to see either a driver’s license or credit card before one can start refuelling. This is far from the truth. They will actually not let you start refuelling until you give them the card which they hold hostage until you are finished and ready to pay. They are breaching data protection laws with holding on to personal sensitive information which is open to fraud with skimming or taking a photo of the card. There are plenty of other petrol stations on this stretch of motorway which are not following this unlawful approach.
Review by Hackfordian3 years ago
I've been using Shell gas stations for many years since the days of "Metax". ONLY because of the credit card system, & it allows me to easily monitor my consumption.
The things that irritate me about shell stations:
Not all Shell stations have the same terms/conditions. For example, if you have a wash credit card, you can only use it at specific stations.
"Shell Express" is totally independent from any Shell gas stations, a wash being much cheaper in fact. "Shell Express" however have few stations, & have proven un-reliable.
Where possible, if you buy a Shell wash credit card, it turns out that the pricing is about where it should be. Or else a single wash is evidently overpriced. This means if you'd like to wash at Shell, a lump sum payout is best/not pleasant.
There is no way to see what credit remains on the card unless you ask them to check the balance inside.
Review by Ramonahp7 years ago
shell.dk è di proprietà di Shell
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