i ordered something and after 10-15 days suddenly it shows delivered but i didnt recieved my package. i tried to contact customer serviece live chat also talked to dilivery company no response its been almost a month no response from shein theres no update regarding my order also I didnt recieve any refund. this is worst app ever do not shop here theres no gurante of products.
Review by Akhaliq3 weeks ago
I just placed an order for 9 items and selected express shipping. I am worried after reading these reviews I won’t receive my order and I’m going on a trip 10/16! Someone please help me get these items ASAP or I may decide to cancel as it would waste my money.
Order number: CLP82696
Review by Noerena StylistGhost1 month ago
Cant really say if product is good or bad.. haven't received it yet- despite it saying delivered by Royal Mail. Judging by other reviews it seems to be common place that you don't receive your items. Delivery policy needs reviewing. I'm a UK resident. Anyone know how to get a refund? All the links on Shein website don't seem to tell you EXACTLY how.
Review by Supatee1 month ago
I ordered 4 items days ago and it still says processing. One says paid and the other 3 say processing. I haven't got a update since the day I ordered. I am moving before the end of the month and I was hoping I get these clothes before. Also 2 are gifts for my little sister and mom. I hope I get them soon.
Review by Bossman Piesinger1 month ago
Hi, how can I contact customer service at shein? Ordered bikinis for holiday, I fly Tuesday lunchtime and so worried they are not going to arrive on time after reading reviews on here :-/ I ordered 4 days ago express delivery..
Review by LinoM Nottighamshire1 month ago
My order has been in transit for a week and one has been sent back to china after arriving in the uk. I paid £12 for Express shipping. Got holiday on Tuesday im so pee'd off :( please get it to me for gods sake.
Review by Mustic Adalsteinsson1 month ago
I ordered 8 items 3 weeks ago, one of them arrived on the 27th but I’m still waiting for the other package with 7 items.
It doesn’t show any shipping updates since the 26🤨
Review by Jaytee Tolerico1 month ago
Hi guys ordered a few bits for my holidays. 1st part of my order arrived really quickly to Ireland as it was shipped from Belgium.
The second part of my order has arrived in Ireland but I'm going away Tuesday. Does anyone know how soon it will make it to me?
P.s The 1st part of my order arrived in perfect condition really quickly and the quality is excellent.
Review by Wesdesco1 month ago
I bought a dress the 09/23 and today it's 26th and it says processing. I bought from SHEIN before and never took so long to process an order.
I have a party for 10/12 but I'm leaving on the 11th. And of course I paid the express shipping. And reading everything Im start to panicking thinking that the dress isn't going to get on time. :(
UPDATE: I just receive a notification saying my order has been sent, but then I click to track and it still says processing.
Review by Bagacholic2 months ago
Hi ordered sunday night for like 9 items 5 of it says shipped and 4 still says processing i prdered it on sept1 and its sept 4 it stillsayd processing i need the items before sept 15. Please can you help me 😭😭😭😭
Review by Noerol2 months ago
I havent received my parcel and its marked delivered
Update : Received my parcel . Shein representative immediately contacted and sorted.Thanks Shein
Review by SKidd Lemias2 months ago
NZ Delivery date? (HELP)
So I have not ordered from SHEIN yet, but, I was hoping to know how long it takes for SHEIN to deliver items to NZ, I'm moving in November (7th) & didn't want to risk it.If anyone has any idea please tell me!
Review by Caradine2 months ago
I ordered 4 items on 8/18 and I need it by 8/23 I have express shipping but my tracking says it’s still at fedex facilities and I pressed confirm delivery on accident
I need help❗️
Review by Fairland2 months ago
Hi, I placed an order on July 25 and one month later I still haven’t received it. The tracking says it arrived in my country August 13 but I still don’t have any updates about it. The Post office said they can’t do anything with this tracking number: YT1920811114000040 and I can’t collect the package unless I have a note that it has arrived.
My order number is YHH70943.
Review by JohnnyS2 months ago
The tracking of items paid for can be misleading. Express shipping appears to be a joke. Need my items by Wednesday for vacation and it appears they will be in China. So said when Express shipping is an option.
Review by FairCity2 months ago
Its been a week since my order, could someone call me to inform when i can receive my item? I paid 12 pounds for express shipping as I have to wear the dress for a performance on sunday night.
My order number is: KCX82303 and SKU: dressmmc180919701
Update: Item came just in time :)
Review by Harleem3 months ago
I ordered some stuff the other day and paid for express shipping so I could have it soon. I didn't realize I wasnt logged into my account and placed the order. Now I didn't have a way to see where my order is, if it's shipped or anything like that. I just want a tracking number for my order as it should be shipped by now. I've tried calling ever CS number I've found for the US and I tried emailing and nothing. It's kind of ridiculous that it's nearly impossible to get sold of anyone. And the "contact us" page won't even bring anything up so I can't do anything through the website
Review by Bafford Vilmure3 months ago
I accidentally clicked “confirm delivery” like many other people on here and I’m just wondering if I need to do something? Will I still receive my order?
Order number :CPX70963
Review by Wafiqah3 months ago
My order was shipped in two differant packages i recieved one.package but the other one has been marked delivered but i havent recived it yet.
Review by Wwsaa3 months ago
Alexis ensured that my concerns were answered and I absolutely love the product I received. The fastest shipping !
Review by Mathyu Furcas3 months ago
Hi, I ordered last Sunday (6/23) with express shipping. I’m planning on taking the stuff I purchased with me on vacation before July 9. Will my package arrive before July 9? My order has not been processed. Thank you in advance.
Review by Krisstana Dirose3 months ago
More of a question... does processing occur on weekends ? as it says the items are now being processed but I know that isn’t always true.
I ordered 10 items early August 3, this morning I am in the US... would like to know if processing is done on weekends as I have express shipping which takes 2-4 days
I will be traveling from the US on August 17th so I need the products to arrive before then...I ordered a graduation dress which I need to fit...
Review by Barnards Calandrino3 months ago
I received my products a day before than the scheduled date and I am more than happy and thankful to everyone at Shein, specially the customer service.
I had mentioned that I was travelling international and wanted to receive my order early and they did just that. Great service, great products.
Customer service is exceptionally good, they respond to you within 24 hours.
Review by Gona3 months ago
I ordered 6 items on 8/19 with standard shipping and they are already shipped. I was wondering if I would be able to upgrade to express shipping? I am leaving for vacation on 8/29 and would really like to take these items with me!
Tracking Number: 9405510895343327519267
Order Number: KAX75093
Review by Kulraj3 months ago
I live in Japan and the order status says that the package has been delivered. I haven’t received anything and I’m wondering where my clothes are.
order number PYL57306
tracking number LL246806836CN