Representations of shipping speed are misleading. If you need to have your order in less than a week, look elsewhere. Representations of fast, 1-5 days, 3-5 days, and 3-10 days are made regarding shipping at different points throughout the site. Contacts with customer service after completing purchase disclosed significant "processing" prior to these shipping time frames being applicable. In my instance, the order did not leave their 3rd-party fulfillment center until 7 days after I placed my order. At this time, the item hasn't been delivered, but is scheduled to arrive 12 calendar days after I ordered. Attempts to cancel my order prior to shipping were not successful and I've been informed that if I want to return the item, I'll need to pay for a 25% restocking fee. Not a great business to work with and the discounted prices don't make up for the added aggravation.
REPLY TO BUSINESS -
Mr. Pazurek: Thank you for your quick response. To clarify a couple points: 1) I placed my order on 3:22 p.m. on Thursday. I received an email from Abby in Customer Service at 5:16 p.m. that evening to confirm the shipping address. I replied to Abby's email two minutes later at 5:18 p.m. and informed her that I did want it shipped to the address indicated and that the address was that of my elderly mother. 2) the "rush" was because it was a birthday present and the able-bodied family members were hoping to have the item delivered before our arrival the following weekend so that we could inspect the shipment, move the package, and assemble the glider, as none of these things are within my mother's physical abilities. I shared this information with your customer service reps several times. 3) the FedEx shows the label for the shipment was created on Tuesday night, but the item was not picked up from the Utah distributor until Thursday night.
I executed a chargeback after the many exchanges with customer service left me feeling that the item would not arrive in time and all attempts to cancel the order had failed. The messages I've received from your overseas customer service representatives appear to threaten additional charges should I not remedy the situation immediately.
While I do not intend to malign a "small business" it is important for consumers to be informed of the experiences of others when selecting a retail vendor. Additionally, as the shipping information and refund policies on your website are vague and/or difficult to locate, I hope this information will assist others in being better informed.
REPLY TO REPLY -
As I, too, am limited by TrustPilot's interface, allow to me reply here. I am not looking for a free return; I was hoping and attempted to cancel the order before it shipped. Since that was not something ShedsDirect was able to do, I have secured other assistance for my mother in receiving and assembling her gift. I will cancel the chargeback with my credit card company to avoid any additional charges by ShedsDirect and any further unpleasantness and simply limit myself to known retailers for future purchases. All the best to you.
Review by Dajmel6 months ago
Worst Online buying experience ever!!! Ordered something a week ago, and the same lady called me about 5 times to my cell and my work numbers to "confirm" order asking me for my job company names, my title there etc!!! I'm not financing anything with them, it was paid in full a week ago! Would never ever buy from that place again!
Review by CrizJ Derrow7 months ago
You won't be disappointed unless you don't read the instructions.
Review by Mayorov8 months ago
A good Product, I installed it inside of my garage for an office space. The initial delivery was a bit muddled , the delivery driver could not unload the Pallets from the back of his lift gate truck, they were too wide. I had the local lumber company assist using their forklift.
Two of the panels were damaged but I repaired and used them anyway. All the pieces were in the shipment. The door handle set doesn't work very well because that is one of the panels that arrived damaged.
I would recommend this Shed
Review by Slynes9 months ago
Handy Home Somerset 10x18 Wood Storage Shed Kit
[18416-1] $3,599.95 $2,449.95
by L. Hickerson Date Added: Monday 03 December, 2018
I have been extremely pleased with this kit. It was well packaged to minimize damage in transit, and almost all of the boards were quite straight, not warped, when they came out of the packaging. I would caution folks to build immediately after opening the package, as some of the 2x4s did warp significantly in just a few days before I could complete assembly. There were no shortages of any of the wood component pieces. They were not marked with codes as the instructions state, but still easy to identify because the instructions provided exact dimensions and good pictures. All pieces were cut to precise dimensions, which I really appreciated. I had one hardware shortage: one type of nail was not included. All the screws were provided in exact inventory quantities, and all other nails were provided with extra quantities. Instructions are quite good, and the inventory list and illustrations are excellent. I would buy this again, and I recommend this to anyone with good carpentry skills.
Review by Dakarai Allawala9 months ago
very good product and company you can count on.
Review by Tarlo Elkhiyari9 months ago
Quick response, easy to order, website easy to navigate, product shipped quickly and arrived with no issues.
Review by Kosner9 months ago
Did not deliver when promised even with a delivery appointment.
they really need to have a better relationship with the company they contract out to deliver their goods, I am sure they would not have had this happen on purpose but if they were more in sink with the carriers it most likely would not have happened at all.
Review by Harpraat Peddada10 months ago
I had absolutely no problems ordering on line, and the price was lower than other sites. I ordered two extensions for my shed and the company actually called me to make sure there was not a mistake and that I really meant to order two extension kits! I will definitely buy from them again - I found them professional, very reliable, and the product and shipping were top-notch all the way!
Review by Tomgoes10 months ago
Easy transaction. Customer service was great when I called to track my order. Would recommend to friends and family.....
Review by Tschigo10 months ago
Great shed, great service, great prices. The perfect trifecta. Would easily recommend this company and look forward to doing business again in the future.
Review by BJack10 months ago
EASY TRANSACTION, ALL QUESTIONS ANSWERED QUICKLY WHEN EMAILED OR CALLED. GREAT PRODUCT AND CUSTOMER SERVICE !!
Review by Reninger10 months ago
An excellent product, easy to assembly, delivered to my home for a great price!
Review by Mitakuoyasin11 months ago
RE: Large shed/garage (12x20) transaction.
This has been a horrific experience with this company. I would strongly suggest that you purchase your shed elsewhere. They will take your credit card and charge you, but they do not do their due diligence to make sure they choose a carrier that can deliver the item to your residential location. And once it’s randomly shipped out, they wash their hands of it and believe they have completed the task. It’s now somehow your responsibility.
Reviews are interesting. I read through all of the negative reviews about this company on the internet: this includes their own web site. I was looking for a trend and I found it. Quality customer service is truly based on what they do when there is a issue with an order and not when a simple shipment happens to show up on time. Based on the negative reviews I’ve read, this company consistently fails their clients in resolving these similar shipment/delivery issues. They take zero accountability and immediately try to place fault on the client. Somehow they believe it’s the clients fault on how the shipment was coordinated for delivery. They then threaten the client with ridiculous restocking fees and outrageous extra shipping charges. When the client pushes for them to take responsibility and complete their work, instead of taking care of the issue, they continue to threaten the client with collections agency’s and potentially taking them to court. Based on my experience, and reading the negative reviews, this seems to be a standard practice for this company.
In my case, the delivery never happened to the residential address I placed the order for. I had to manage the 1000lb load, that was stacked on a single 8’ pallet, and delivery it myself; incurring huge added cost and time.
Don’t risk it, purchase your shed somewhere else.
Review by Valerine11 months ago
Perfect shed, was delivered on time and I was able to put it up with some help. If I were ever to buy another shed, it would definitely come from here.
Review by UpsiDaisy Saraev1 year ago
I am not very pleased with the quality of the wood that was shipped to me for my order. Most of the boards were significantly warped. Some to the point where I had to go out and buy others to use because the wood was unusable. One sheet of the OSB for the roof had a hole in it and I had to go purchase a new sheet for that.
Further, I dont understand, other than cost savings, why they used 2x3s instead of 2x4s. That's not the proper material for a building. I was also under the impression that this shed was going to be delivered in panels. Instead it was piece by piece. And for an 8x10 shed they should have had 10ft boards for the headers and footers as it is stronger and logical. Instead they broke it up so no piece was longer than 8ft just to save on shipping costs.
Overall I am not pleased at all with this product. I am not pleased at the cost I paid for what was delivered. I am not pleased that all I paid for was for someone to cut the lengths of wood instead of these being delivered in panels. I am not pleased with the quality of the materials.
I have reached out to the company and called them but I get transferred to another line that goes straight to message and have not heard back from them. The customer service of this place was one phone tree and transfer after another. No one wanted to try and help resolve the issues, just transfer to another person who didn't pick up.
If I could post pictures of the warps and holes, I would so you all could see what I was delivered. I am very unsatisfied with the quality of this shed and would highly recommend not purchasing from them. I know I will never purchase from them again.
Review by Etzell1 year ago
We are very satisfied with our shed purchase. We definitely recommend this company and this shed
Review by Hanizan1 year ago
Love the shed, easy to put together. Built a 12 x 20 completely by myself but will admit an extra set of hands would have made things go faster. The only problem I had was with the shipping company, R & L trucking. They showed up with my shed only to tell me it was too big to get off the truck. After many, many phones calls they sent another truck. This time it was half unloaded and then I was told the rest was too heavy. I ended up getting in the truck and unloaded it piece by piece. R&L’s motto is anything, anywhere, anytime and that’s total BS.
Review by Ez1 year ago
We are 2 Seniors - one woman and one man with some Parkinson's issues. It was a chore to do ourselves. Took about 30 hours over 4 days working slowly - but with patience and a lot of elbow grease we got the shed up ourselves. Now we are quite proud of ourselves and have to admit - it looks teriffic and we are very happy with this product and would recommend it
Review by NicoBe1 year ago
Review by Kirkland1 year ago
Shipping was quick with only 3 days or so to wait for shed!!
Review by Irenna1 year ago
Excellent product. Exactly what was advertised and what I needed. Delivered timely and in good condition. Easy instructions to follow for building. Very satisfied! Thank you!
Review by DigiMan1 year ago
Best price online along with quick shipping.
Review by Dianasarus1 year ago
The shed was as advertised, the materials were very high quality and well packed, there was no damage in transit. The finished shed turned out great. Good communication on the part of the seller. Price was better than if I bought the same product locally. I would recommend both the product and the seller.