Very professional, from our initial enquiry to installation.
We had two bedrooms done together so only able to empty one room for the fitter to work in both. Not easy for him to transfer long Boards from one room to the other without damage to walls or furniture but he managed it and with first class results.
Review by Abri3 weeks ago
Excellent service - flexible, efficient.
Review by Beberusti Smoothies4 weeks ago
Very pleased with our new wardrobes
The fitter was very tidy and did a great job
Only negative a bit pricey
Review by Lorigiana4 weeks ago
It looks perfectly elegant, solid and totally functional. Installer was very professional, clean and tidy. We are very happy with our choice to go with Sharps.
Review by Djhextor1 month ago
Took longer to fit than expected - just one fitter - but awesome end result. Very pleased.
Review by WaldoAir1 month ago
We had wardrobe built in our spare bedroom. The initial conversation and meetings were great of course they were selling something but once we’ve paid the deposit and most of the payment it just went downhill from there. First when the doors were delivered two of them were bent but they were still installed and the builder said he will order new ones. Never happened until they wanted the final payment which I refused to pay until they fixed the doors. They called to say they weren’t convinced that the doors were faulty so they arranged someone to visit and check which was ok. So they asked when I was free and I said for them to confirm - no confirmation happened they just turned up and of course no one was at home. So they tried from work and I’ve rejected their calls probably twenty times without exaggeration, only for them to let me know that they are door. Anyway finally they fixed the doors. What they don’t tell you is that they leave the rubbish behind. They left the rubbish in our balcony. So I called again to ask if they collect the rubbish and they said sure. The lady I spoke to asked when I was free and I said weekend and alas, they came on Tuesday. Of course no one was home and the lady who called had the nerve to say that their time was wasted and said I couldn’t have asked for a weekend since she was the one who booked this. And she finally agreed to schedule a weekend and said I had to take the rubbish out by wait for it... 5am! Ok! At that point I couldn’t even believe it after paying almost £3000 and that’s already with ‘20% off’ that that’s how they treat their customers. Just unbelievable i had to put the phone down!
Review by LAJEdin1 month ago
I cannot praise the service I have had from Sharps enough. From start to finish the personnel who have visited my house have been excellent and very professional. The installer,Matthew Taylor, did a brilliant job in fitting the furniture. Well done Matthew you are a credit to your employer.
Review by Gaganan1 month ago
Having a small bedroom, designer agreed best furniture for myself that would make room look bigger and much tidier
Review by Axell Flansburg1 month ago
the customer service not helpful at all, considering the amount of money i paid. My problem did not get resolved. i would not be recommending to anyone
Review by Godinsky1 month ago
The whole experience has been exceptional. Right from the initial contact right through to competition of my amazingly fabulous wardrobes communication 10/10
Customer service 10/10
Ease of payment 10/10
Finished product 10/10
12 year guarantee 10/10
The only thing I can comment negativity would be the rubbish isn’t taken away you have to dispose of it yourself. However, all the materials left were bagged and Mark the fitter also vacuumed and left the room each day fabulously tidy and clean
Review by Bafford1 month ago
Technically sound but he had a very off hand smug superior manner.
Also your phone staff were similar, . Anyway will reserve judgement until the furniture has been fitted
Review by Amett Bajac1 month ago
From the start of my decision to purchase new wardrobes to selecting my range and colour. The full service received from sharps is excellent. The new wardrobes have added a fresh & vibrant feel to my bedroom. Thank you Sharps.
Review by Callander1 month ago
The Surveyor seemed rushed, he said he would be an hour he was there for two and half hours.
The fitter was not customer friendly and on the second day tried his best to finish even thou he was booked for three days he was there until 21:30 and because he was rushing made a very shoddy job of job it was not worth £6 K the Finnish was appalling
I have phone Sharps seven times they promised to phone back but never do it’s been over two weeks now and no one as contacted me so far
Not very professional and I would not recommend you to anyone else
Review by Aghasi1 month ago
Sharps fitted a home office for us 6 years ago which we were delighted with. Recently the desk top surface started to warp along a joint, l called sharps and after reviewing a photo they booked me an engineer and today he fitted a brand new worktop. Excellent service.
Review by Peppino Penners1 month ago
The new furniture fills the space available to our very high ceiling, and actually makes the room look bigger. The fitter was excellent and very tidy. Really pleased with the end result of wardrobes plus masses of shelves for storage.
Review by NJBrockway1 month ago
Very Good - third time we habe used them. They clean up every thing and if you ask they arrange to take the cardboard packaging away.
Review by Cnydly1 month ago
Excellent communication prior to arriving from every individual who visited - which was just as well as our (impossible to find address via satnav) directions were not passed on by their respective departments so be aware of that! Surveyor and fitter (I went through the Cardiff office) were both superb - excellent knowledge and service. Are they expensive? I’d say you get what you paid for and I am very happy with the result.
Review by Superbokka Coshenet1 month ago
We received a visit from Wayne, Sharps surveyor in late August 2019.
We required a construction to an awkward space with a sloping ceiling. Prior to Wayne's arrival we had selected our preferred option from the brochure and during his visit we were advised of the various fittings which were available for our option.
Wayne was courteous and professional throughout his visit.
Review by Klgh1 month ago
Very quick fitting, very good quality materials, very happy
Review by Anoja1 month ago
Very good design visit, was able to see the finished wardrobes on a CAD drawing.
Review by GyLala1 month ago
The product is first class. The fitter was first rate and I could not rate him high enough. However, there are some negative comments:-
firstly, we acknowledged making a mistake in ordering 4 drawer chests when 3 drawer ones were appropriate. One unit remained boxed and untouched. However, Sharps were intransigent and refused to swap the unit. Not, in my opinion, good customer service. However, the fitter applied some lateral thinking and modified the unit on our behalf. Exceptional initiative! Secondly, despite being told that the not inconsiderable amount of rubbish would be collected within 72 hours, this did not happen - it took two phone calls to get it taken away.
Review by MarkMalinoski1 month ago
The wardrobes look lovely but not what I ordered.
The Sharps sales pitch is that you will be build wardrobes that fit your needs and uses all the space. In fact their website at the moment says:
“All Sharps wardrobes are designed to fit the exact contours of your room, creating more space to fit more in. “
That is not what I got!.
When then sales man visited and designed the wardrobes he was shown the bedroom which had in place a very dated, limited access built-in unit and 1 stand-alone wardrobe. The built in unit had a large top cupboard (storing duvets, pillows and other big bulky items). The stand-alone wardrobe was piled high with pretty storage boxes.
The design shown to us was lovely with 2 built-in wardrobes that had 2 top shelves.
The builder came and did a lovely job. When he finished I mentioned the gap to access the top shelves was small but thought nothing of it until he had gone and I tried to put items on this shelf. The gap was only 4.5 inches! If like me, you are good with measurements 4.5 inches is about the same size as the width of a toilet roll. The only things that could access this shelf were small shoe boxes and flat-packed items.
I was obviously very disappointed. I phoned Sharps on the Fri and a helpful lady said she would get the designer to ring me back Monday morning. Monday went with no contact. I phoned Sharps and after being passed to 4 teams I was told there was a record of my call but it hadn’t be logged so they would log and call me within 48 hours. 48 hours came and went with no contact. I emailed my complaint and eventually Sharps started to contact me and arrangements were made for a Sharps fitter to visit. Unfortunately the only way of resolving the issue (because it turns out Sharps don’t have different size doors as we are lead to believe from their sales brochure and tv advert) was to cut the shelf depth back. This was done – and again, a nice finish to the work but when asked if my complaint was resolved and I said no because I have now been left with smaller shelves than designed and paid for, I was offered £50 refund. As you can imagine, the price paid for Sharps isn’t cheap so a £50 refund is a bit of an insult because I’ve paid for top shelves that are limited on what I can store on them – not only because of the reduced depth but because the gap to access them is still quite small.
So my advice is to shop around and be careful what you are being sold.
Review by Ekvall1 month ago
I felt he wanted me to have what he had eg only one mirror option given-inside the furthest door. Thankfully I went into the shop and saw mirrored doors so I changed my specification. He talked too much about his life and frankly I was not amused by him saying people were amazed he could get easy entry to a women’s bedroom.l was glad and worn out when he left. He was in his seventies so no threat just very inappropriate
Review by Bhuvaneswari1 month ago
Excellent wardrobes look great, fitter was really good
Review by SirBaldyLocks1 month ago
Very professional, friendly, polite and explained everything so I could understand.