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Review by Mike11 months ago
BANXA is a waste of time they take you through so many hoops, and then they scrutinize you before telling you that they cant verify your identity thats after taking so many pictures and sending Government I.D.... etc. then for them to refund your money it takes up to 10 business days thus tying up your money to invest. RECOMMEND STAY AWAY!!!!!!
Review by Slava K.1 year ago
Very frustrating experience with Banxa (my 2nd bad experience by the way in the last month)
- Purchased BTC on Binance via Banxa (Interac email transfer) on November 14, 2020.
- Received a confirmation email within few minutes
- Shortly after, within half hour, received another email suggesting that they cannot process my transaction and will be refunding the money within 1-5 business days.
- I followed up 10-15 times via email to NO resolution
- Banxa support replied to my initial 8 emails with "Thank you for your patience. We are working on it"
- Banxa now have ignored my last 4 emails over the last 4 days
- It is December 5, 2020 now (3 weeks since my purchase) and i haven't received my refund!!!
- I am super frustrated and starting to reaching out to regulators and leaving reviews
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