I’m giving a four star at the moment as not used the machine yet.
I ordered the Brother M280d.
Firstly I would like to say how amazing it is that Sewing Machines Direct give you the options to pay monthly Interest Free! Especially as I’m a mother of two and can not afford the money up front.
I received the machine on Monday at lunch time, once I assembled the machine together, it appeared the automatic threader was not working correctly. (I believe this was not SWD error, this could of happened during deliver)
Contacted the company Tuesday lunch time, they offered to take back the machine (which was collected that day at 3pm and repair it). It’s now Friday and received the machine this morning. All looks in good working order!
I would just like to say thank you, for your great customer service and understanding. Helping resolve the issue quickly and professionally. Also to the engineer who I spoke with discussing the issue.
Highly recommend SWD :)
Review by Jyothula3 weeks ago
Very good website with really competitive pricing and amazing next day delivery. Cannot fault them.
Review by DeletedAccount3 weeks ago
Brilliant product and very fast delivery. Thank you
Review by Presswork3 weeks ago
Excellent service, prompt dispatch, well packaged
Review by Gnay Passament3 weeks ago
Excellent quick service, great staff, thank you
Review by Rasikh3 weeks ago
Good service came very quickly package well
Review by DeMansou3 weeks ago
Delighted great value for money ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Review by Christhilde3 weeks ago
I haven’t received the items I ordered. It’s almost a week.
Review by MatthewSankey3 weeks ago
Fast Delivery service.
Review by Latc3 weeks ago
The shipment was very quickly!!!
Review by Malino3 weeks ago
ANOTHER VERY HAPPY CUSTOMER - ordered Monday evening, arrived Wednesday - in use by one very happy quilter Thursday morning.
Review by Gialnuca Sodereberg3 weeks ago
Easy to use website, very fast dispatch and delivery. Just missed out on the free quilting kit by 1 day :-( which was a shame.
Review by Meare3 weeks ago
Excellent website with enough detail to make an informed choice. Free next day delivery. Highly recommend!
Review by Arthurzim3 weeks ago
Review by Veryunhappy Macesanu3 weeks ago
Excellent pre-sales advice and very fast delivery.
Review by Bafford Woodd4 weeks ago
Very efficient. Only problem was that the initial delivery did not accept the note I had left to deliver to a neighbour
Review by Ileta4 weeks ago
Really happy with purchase. Very quick delivery and was kept informed of date and time. Machine was well packed and free gift of scissors and threads was a lovely surprise as the quality was great . Thank you SMD
Review by Davidh Bunze4 weeks ago
Rapid response and receipt of well packaged item ordered. 1st class service.
Review by ProCo Lönnestav4 weeks ago
Everything came fast
Review by Nrithya4 weeks ago
I am really pleased with my machine and the delivery was seamless, not only giving me the day of delivery but also the hour. The reviews were helpful when it came to making my choice. Thank you.
Review by SatisfiedCostumer4 weeks ago
Review by Hasler4 weeks ago
Very quick response to my order and quick delivery
Review by Yoojishwar4 weeks ago
Nice sewing machine! love it
Review by AlexandraRutland Sanandia4 weeks ago
I would like to express my frustration following placing an order for a sewing machine from your company.
When I purchased the sewing machine, the delivery expected date was Saturday, 7th December however, but your company uses DPD delivery which, sadly I found out, only deliver between working hours, Monday to Friday. For a working person this is not helpful.
It has now been over a week since being notified that my parcel is going to be delivered and I have still not received it. This is due to working full time and not being able amend delivery details to suit me. I am having to book time off work to receive my item.
I had contacted DPD and requested for my parcel to be left with a neighbour but the seller has declined my appeal to make sure the parcel is delivered accordingly to the original address.
I am disappointed that I do need to take annual leave having been falsely promised a weekend delivery date. The irony of it all is that a DPD delivery van driver lives at the bottom of the road where I live and I still cannot receive my parcel.
Review by Lynseylp4 weeks ago
My order came the next day when I ordered it before 12pm, despite it saying 3-5 working days. Website is easy to understand and navigate. An incredible sewing machine. The wide extension table is definitely worth it. So useful and the sewing machine is easy to use. Definitely will consider buying again from here.