Hopeless, we ordered a server urgently needed the product and didn't turn up until the day after.
Review by RamaselaEmly2 months ago
Positive response to fault. Speedy replacement.
Review by Kirija Gramont2 months ago
Items arrived well packed and quickly. Communication good
Review by Dilhara2 months ago
Fast service A1 would recommend to all
Review by Zilfarina Nøkleby3 months ago
No problem at all
Review by Tohfeh3 months ago
Review by ChBuenger4 months ago
Excellent service. Cannot fault it. You put other companies to shame with their service
Review by Whalan4 months ago
I have purchased many items from Laptops Direct and have always had a reliable and professional service. Paul Garrett always provides great support.
Review by LVelasquez4 months ago
Everything arrived fine and in time
Review by Sabaratnam Moseritz4 months ago
Efficient, knowledgeable & helpful support.
Review by Wherearemycurtains Perantinos4 months ago
Swift delivery. As usual asked to review before the product has even been unpacked, so the rating is only based on the delivery service!
Review by Muzza4 months ago
Extremely easy purchasing process and items received very quickly... I would buy from these guys again.
Review by RichardZhang5 months ago
Katie is VERY efficient and thorough with detailed quotes and explanations.
Review by Billbraith Juric5 months ago
Laptop needed next day, bought Thursday afternoon, arrived Friday.
Review by Quintella5 months ago
We ordered 2 laptops and 4 PCs from ServersDirect on 01/05/2019, the next day we received 4 Pcs and 1 Laptop via DPD and signed for 2 parcels as this is how they came.
We called to ask about the second laptop on a few occasions until finally being put through to the investigation team. They then informed me that the sent out all items in 2 parcels via dpd which came thorugh and that there is nothing more they can do from their end!
This now leaves me missing a laptop and £600
Their customer service chap (Faqar) then sent me over some photos from the warehouse which clearly shows a single laptop being packaged for delivery! Still there's nothing they can do.
Review by Yolana5 months ago
Straightforward to deal with, prompt service and willingness to rectify errors (on both sides) with minimum fuss. Highly recommended.
Review by Strashimir5 months ago
Should have all HDD options easily selectable from NAS pages.
Okay to email when a Shopping Basket has been left unfinished, but then a phone call as well I found an intrusion.
Everything else fine
Review by Marmitesoldier Hahessy6 months ago
Review by Brandey Fossas6 months ago
I identified the item I wanted on their site. It was in stock and available for next day or specified day delivery.
Item ordered on Saturday 9th March for delivery on Wednesday 13th March.
Wednesday came and went and no delivery or communication to say the delivery would be late.
Contacted customer services and was advised they would look into it. I also contacted my account manage and have still not had a response!!
Contacted customer services again and was advised that the item was coming from a supplier outside the UK they are experiencing some delays with Brexit and the adverse weather conditions.
The outcome of this was that I had a disappointed customer and Servers Direct have a disappointed customer. The difference is that I care for my customer!
The item eventually arrived almost a week late. Two weeks later I received a refund for my next day delivery.
Review by Riyasat6 months ago
Great product and fast delivery
Review by Kazagoonergirl Keena6 months ago
The item arrived next day as promised.
Review by Krisay6 months ago
I am delighted with my 'Box Opened' A1 Synology NAS. Having confirmed the item was unused and indistinguishable from a sealed box item I can only say that if you want to make a great saving this is a good option!
Review by Rafiqi6 months ago
Great Service. Kind, friendly and happy to help when I spoke on the phone.
Review by Karra Birmingham6 months ago
Item was delivered promptly and was exactly what I needed to replace a failed seafarers unit