Firstly the Sales Dep was outstanding - Kirsty O'Grady well done!
Technical team need to have the same presence as sales. - E.g. maybe label them as Technical account managers. Would like updates as my service is onboarded. Basically allocate a Tech to my account from post sales to online setup.
Really no issue with the service provided as I have been in the DC environment for 14 years. - Well done great service. If you need a reference site or ME1 contact for onboarding clients let me know.
Review by LiveandLearn Drösemeyer2 months ago
Hello, our experience thus far, via phone chats and online support staff have been very friendly and helpful we’re possible. My grievance is we have a wonderful server ready to go and still unable to use it for our purposes, and weren’t made fully aware of the need for managed services, to assist us for our desired results.
Review by Jsacco3 months ago
The team is very good at communicating. Thanks guys. Great service so far and fast servers.
Review by Paidraig Orczak3 months ago
We've been using Servers Australia for a good 18 months now and cannot fault the service. Our account manager Ben Danili is always on the ball and looks after us really well, he must work all hours as we are in the UK but I can always get hold of him during UK hours in the morning. The support team are great and always resolve our issues promptly. I'd have no issues in recommending ServersAustralia
Review by Description4 months ago
Great customer support.
Review by Islandhopper4 months ago
Just completed testing on a new project and the entire team, from the CEO down, were highly professional and very accomodating. Technology is truly great when it is backed up by excellent knowledge and great service.
Review by SouthernBelle Tateishi5 months ago
We are a 24-hour, 7 day a week ferry operation and run our booking software on a server hosted by Servers Australia. Weekends are our busier days, and over the weekend Servers Australia had their servers down on both mornings whilst they moved their servers. This meant that our system and online bookings were down during that period, which we had been informed of in advance. However, the server move ran over by several hours meaning we were not able to access our booking system or manifests, sell additional tickets or check-in customers for our morning ferry departures. The lack of care from their customer service department when we contacted them for assistance and further information was concerning. If you want reliability, certainly do not use Servers Australia.
This was not the first instance or downtime we have experienced but rather something that occurs regularly.
Review by Tiv Staight5 months ago
No complaints to date, all's good.
In fact, Joshua and Jaden have been very patient and helpful.
Review by K Hackett6 months ago
The service we received from Servers Australia has been Excellent!
We were with Host Gator for the past 9 years and had a dedicated server with over 1,000+ client websites on it that kept crashing, so enough was enough and we decided to move servers.
Worrying it would be to hard to transfer servers due to the amount of websites we had Servers Australia had made the whole process very smooth and easy.
What we really appreciated was the amount of updates and quick responses along the way which kept us calm.
The new server has been excellent and wished we had done this along time ago.
Would like to thank our solutions manager Ben Danili and the team for all their hard work and friendly support.
Highly recommend 10/10
Review by MadyB6 months ago
We have been with Servers Australia for more than 2 years now and I am very happy with them. There were a few issues and hiccups, but I respect the way Servers Australia managed them.
Review by Kamilan6 months ago
Since changing from shared hosting to servers Australia I have noticed speed increases in every site. And most importantly customer service has been second to none, best group of guys I have dealt with!!!!
Review by Alkarim7 months ago
There is nothing negative to say. Service has always been prompt and courteous. Cost of service is highly competitive. Most of all the company has integrity and is forthright in its reporting of service problems (which are rare and due to causes beyond its control). I find it refreshing to deal with such a company.
We will over the next 4 years greatly expand our operation requiring more services. I would have no hesitation to find an alternative service provider if I felt that there is a risk due to bad service, which has happened before with an alternative provider. However, due to the professionalism and integrity exhibited by the company I have no hesitation but to continue and equally have no hesitation to recommend the company to anyone else requiring their service.
Review by Angsuman Loggenberg7 months ago
Friendly, helpful support and service. Very much appreciated!
Review by Tannika Osenberg8 months ago
Our company has several virtual machines hosted with SA. While their support is great, they we able to provide exactly what we wanted for our server infrastructure. When they recently upgraded our infrastructure to VMWare private cloud, our VMs all started running 3x faster. We've also been seeing performance that is frankly astounding.
Highly recommended - we got a great deal, full failover and sci-fi levels of performance!
Review by Menu8 months ago
Originally sold a configuration unsuitable for business needs without clear explanation what was missing (e.g. backup system etc).
There have also been some instances when server monitoring seemed to be lacking.
Overall not bad and seems to be getting better.
Review by Tinuviel8 months ago
They have a quick response of any tech questions regarding the data centre and very friendly.
Review by Muntu Nadrilyanski8 months ago
I have been with Servers Australia for some 15 years. I run a webstore with a minimal technical background, but their Newcastle staff have always been able to solve my issues. Critical issues are dealt with immediately, and minor issues are solved in a timely manner, normally quicker than their importance deserves.
There were issues a few years ago with using international call support, but that lesson was learned and there have been no problems since.
Review by Tallone8 months ago
I have been using Servers AU for quite a few years and I have never had any issues or downtime.
I would recommend (and I do) them to anyone
Review by JBurrell8 months ago
I have been with Servers Australia for almost a decade. During that time I have had just about every service and product they offer. The infrastructure has always been extremely reliable and the staff have been great.
Having local Australian based staff 24/7 is very important to my business, my clients and me. Being able to troubleshoot and action immediately and have a personal relationship with a provider is rare, however Servers Australia deliver this.
I have and always do recommend Servers Australia to anyone looking for a great Australian owned and operated provider.
Review by Thoufeeque9 months ago
Having used Servers Australia for over 18 months now, I can honestly say they are one of the best providers that I have had the pleasure of working with. A very reliable platform, great levels of communication, stellar support and the pro-active nature of their operating approach allows me to sleep better at night knowing all of our clients are in good hands. Highly recommended without a doubt!
Review by Yazzer9 months ago
I'm Ross Dold (Co-Founder) of EOSphere Australia. As EOSIO Block Producers across multiple block-chains our infrastructure and security requirements are always going to be extremely high. Servers Australia have constantly demonstrated their technical competency and attention to our specific infrastructure requests from the sales to the facilities teams.. it has been a pleasure working with them thus far.
Review by Fabiuscm Hatti9 months ago
We've been using Servers Australia for the past 3 years after trying many local and OS hosting companies. Hands down, they are the best we've ever used. Aside from the guys in support who are always extremely helpful and accessible, I highly recommend Ben Danili in sales who has been instrumental in delivering a server that meets our requirements.
Many thanks guys and keep up the great work!
Review by Bluenose10 months ago
Fantastic service and very helpful. Happy colocation customer.
Review by Abduallahi10 months ago
Very helpful and knowledgeable technical support personnel, always quick to respond to queries.
Review by Deennis10 months ago
Solid products. You get what is advertised. Also the 24hr support is genuine and helpful.
Will be hosting with these guys for years to come.