Beware: I ordered a pair of shorts from this company for almost $30. First of all the shorts took 2.5 months to arrive. When they finally arrived the quality of the material and screen print was absolutely terrible (I was shocked how bad). The design was missing key elements and looked nothing like the picture.
They wouldn't give me a refund. They wouldn't give me a number to a manager. The only way to even reach their customer service is through facebook messenger and they will ignore your concerns/requests. Probably one of the most frustrating experiences I've ever had. This company is beyond shiesty!!!
Review by CherylU Hoffsette1 month ago
This company offered a free t-shirt if you filled out a survey five months ago I started a conversation on Facebook messenger with them. I inquired about the offer and they started with the first question below. They wanted me to send in a copy of the survey, then they found it in their records. Funny, read our correspondence over the last five months.......
JUN 13, 2019, 7:53 AM
Can you please send a screen shot of the survey? Thanks!
JUN 13, 2019, 5:24 PM
Above is a copy of the survey I took.
JUN 17, 2019, 7:48 AM
Whats my status, please?
JUN 17, 2019, 11:06 AM
How about the result of you survey. Can you please send us a screen shot.
Can you tell me how to access it?
It's okay, I found it.
What size and design do you want for the free t-shirt?
JUN 18, 2019, 7:20 AM
Thank you. This shirt in a 3XL
JUN 18, 2019, 9:41 AM
JUN 30, 2019, 11:38 AM
Did you send it? Is there a tracking number? (Im sorry if I seem pushy, but the last shirt I ordered came faster. I have not seen nor heard from you almost in two weeks. Please let me know. -Paul
JUL 2, 2019, 11:41 AM
We will have your tracking number updated within this week. I'll send it right away once we have it. Thank you for your patience in waiting.
JUL 13, 2019, 12:40 PM
It is July 13. Close to two weeks. Did you send it?
JUL 17, 2019, 6:41 PM
You did not respond after viewing yesterday's inquiry? Can you at least tell me why I'm waiting? If that shirt is not available, I can choose another? Please don't string this out.
JUL 18, 2019, 7:57 AM
We are still waiting for the tracking number to be updated.
Tenor GIF Keyboard
I appreciate it! Thanks!
JUL 28, 2019, 11:11 AM
Can I pick another shirt?
JUL 30, 2019, 4:46 PM
Again, no response?
AUG 2, 2019, 12:21 AM
We apologize for the inconvenience but we can no longer change the design of the shirt since your item has been processed.
TUE 5:50 PM
Now that its been forever, and I have not received my shirt, I am giving up. I am disappointed in your follow through and your policies. I am no longer going to purchase anything from you unless your customer service and integrity improves greatly. I am nowlikely to submit a false claim report and negative reviews.. This has been ridiculous. -Paul
P.S. 5 months and nothing?
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Review by Semora Bayyapuneedi3 months ago
This website is fraudulent. Do NOT order anything from them. I placed a $100 order 10 weeks ago and was told on my order confirmation that shipping would take 2 weeks. It has been over 10 weeks and nothing has arrived, I sent their customer service a request for a refund and they spent weeks making excuses before disappearing.
They also use the url: your friend face. Do not purchase from either of these sites.
Review by Dipan3 months ago
Awesome site with amazing products!
The custom face t shirts was the perfect gag for my best friend. And support team were extremely helpful.
Couldnt recommend more
Review by ChrisO3 months ago
ordered a shirt about 1.5 month ago.
still no tracking information - it has not been shipped yet.
asked them for a refund (a shirt was supposed to be a b-day present, which was a month ago), on which they've responded "we have already fulfilled the order, it just hasn't been shipped yet", which is the most BS excuse possible.
i would highly recommend to avoid these guys at all cost.
Review by Greatblackhawk3 months ago
Still waiting for my purchase. But has lots of options to shop from .
Review by Haman Tscholl3 months ago
Ordered a swimsuit in May, by September still had not received it with no communication from the company. Sent multiple emails to them, no response. This company is a full fledged scam!
Review by Eseniya Bindsted4 months ago
I made an order on the 2nd of June, haven't received the order yet and it's July 27th. Shipping/delivery was supposed to be 3-4 weeks but now it looks like it will be 7-8 weeks.
Will NOT order again, there are probably many other online stores with funny clothing.
Review by Teichin Macneal4 months ago
Good website easy to navigate through with loads of wicked products
Review by Newlife4 months ago
Review by Meea4 months ago
transaction and product were both great!
Review by Hess5 months ago
I love the work. Fabric is so good on my skin and I’m looking forward for the rest of my orders to come in.
Review by Stepn5 months ago
About 2 years ago I ordered two t-shirts: A large (for me) and a medium (for a friend). The large fit perfectly for me, the medium perfectly for her.
Just received my newest order. Again a large t-shirt, but this time it is A LOT bigger. The old one I can still fit in perfectly, this new one is WAY too big.
Another noticeable difference is the quality. The quality of the shirt is straight up garbage. Last time I ordered the quality was fine, not great, but what you would expect from this kind of item.
Also delivery was outside the scope stated on their site, which was frustrating, as I bought the items for a specific event.
All in all, probably go a size smaller than you expect, the quality is SUPER poor and delivery was hella slow.
Review by MoonGazer5 months ago
I have been looking for a service like this for awhile to have a picture of my wife in her youth displayed on a t-shirt for all to enjoy. Not only was the quality of the image what I was looking for but the shirt that it was printed on was of superior quality. Will definitely be using again in the future!
Review by Jesvir Fadairo6 months ago
Excellent website with a wide range of designs and products.
Delivery was was quick and efficient.
Review by BMooney Luthart6 months ago
I like the t-shirt it's good qualety and feels comfortable to wear
Review by Feroza6 months ago
Great clothing. Customer service isnt that great but i love their clothes.
Review by Holton Ribárszki6 months ago
Clothing material is cheap and nasty. Took money from my account and delivered the product but took the payment twice and won't refund it. They offered me a $30 gift card but they've done nothing about it since offering over a month ago. They keep ignoring me or using the same excuse like I'm some sort of idiotic child. Always say they "have to pass to the manager" but then that's it. You get nothing from them. No correspondence, no apologies, nothing. I accepted the $30 gift card because it was either that or accept that they've stolen money from my account. I've reported them left right and centre and to the trading standards too but there's not much they can do about it.
This company will steal money from your account, send you 1 item and then ignore you. They'll post on their Facebook page but not reply to you. They say they're an American company but everything comes from Singapore or somewhere else and it isn't an American registered company.
Horrendous customer service. Horrendous quality clothing, material and just in general morals.
Seriously avoid this company
Review by Robz6 months ago
Bought a gift for the boyfriend as a Christmas present. Pair of KFC The Colonel joggers.. he absolutely loves them they’re his favourite things! Nice quality, screen printed week, love that they’re limited edition.
Review by CustomerTiina Sygnator6 months ago
Material is junk. Sizing chart is completely different to the actual clothes. The socks are so tight i feel like my feet are going to pop and im only a size 10 mens foot. Terrible customer service. Avoid at all costs
Review by Zynn7 months ago
Very high quality much better product then I expected
Review by ValuJoyce7 months ago
Very happy with my t shirt i ordered! Glad that the sizing was on point.
Review by Antwoyne7 months ago
Serpent Urban Clothing is an awesome place to get those 'out there' bits of clothing that you've only dreamed of. They provide high quality items and a bit of a laugh at the same time.
Review by Cduval7 months ago
The customer service was amazing and quick to respond to my questions, bought a jumper for my friend and he loves it!
Review by Amiracle Keletaona8 months ago
I ordered a shirt and pants about a month ago. the t-shirt was brilliant quality although I was unhappy with the shorts as they didn't look like the picture displayed on the website