Karen from the Nisku location is amazing!! She made renting a unit the best experience of my day!!
Review by Inthedark4 months ago
My wife and I had storage spaces for five years while we were overseas working. I made three visits when I was back in the area and had awesome assistance trying to gain access to my areas to either organize, move or sell stuff. The staff are all awesome, Tracy goes the extra mile everytime.
Review by Mgu Mahau4 months ago
Hi, the location at 14630 128th Avenue NW in Edmonton is very professionally. Peter and Alim are very welcoming and friendly. Peter went out of is way to listen to my needs and concerns. He was very explanatory on how the process worked. I very much appreciated the great customer service, and highly recommend them. Thank-you!
Review by PurabKumar4 months ago
No issues with these guys, convenient location and access. Would be nice if it were less expensive though.
Review by MBBuxton4 months ago
It is good. they clear snow. gate always works
Review by Cocotte5 months ago
Have been renting a unit for almost five years. Never missed a payment. By all measures, we are excellent customers, yet our rent increases by more than 10% a year! So much for rewarding loyal customers. Can’t wait to get out of there!
Review by Yuehua Zimei5 months ago
Read your contract carefully. Not only are Sentinel's rates much higher than average, but they charge on a 4-week cycle, not monthly, which means you end up paying way more than expected in the long run and your due date changes every month. Ultimately, they only care about making money - even if that means keeping your belongings. Don't miss even one payment, and heaven forbid you have an emergency that leaves you short on cash, because they don't accept partial or online payments either. In short, they make it as difficult as possible for you to get your things back once you're even slightly in default. Between the high cost of rent, overdue fees, lein fees, broken promises (received an outdoor unit, but was promised indoor) and a complete and utter lack of professionalism or customer service, I can safely say this was the worst experience I've ever had storing my things in the GTA. I will never rent with Sentinel or Access Storage again and hope this serves as caution to others searching for a reliable and affordable storage company - this isn't it.
Review by WitherBossMC5 months ago
Great storage facility. Climate and pest controlled. Access 24 hours, seven days a week. Staff is very nice to deal with. Central location too.
Review by Backman5 months ago
Extremely RUDE unprofessional staff!!.. The cost of the storage facility has nearly tripled in the past 12 years and is exorbitant!!.. I only keep my things there because I couldn't be bothered to move them elsewhere!!.. Found the staff and costs were far superior when the storage facility was called Apex and under different ownership and management!!..
Review by Marcelous5 months ago
I’ve had very good service with Sentinel Storage for many years. The customer service reps have always been very kind & helpful.
Review by Marston5 months ago
They take care of the storage areas, removing snow and ice so one can get in. Clean and neat facility with access to bins and trolley carts. They are well organized and send out notices and updates when needed.
Review by SAguirre5 months ago
This was the best
Review by Saeshwar5 months ago
Clean efficiently run storage facility with knowledgeable management.
Review by RobinJoint5 months ago
Very good everything
Review by Zha Moghanni5 months ago
It would be easier to do business with them if you could call and pay with a credit card when you are ready to pay. Their processes are cumbersome or the other option,they want you to commit to paying by Visa automatically which is not always convenient either, especially if you are a business that is constantly using their credit card - now you have to watch for the transaction to go through which also takes up time.
Review by DjLeo5 months ago
Storage area was clean and well lit. The ladies in the office were friendly and helpful.
Review by Caseyana5 months ago
good storage good print
Review by Bengeworth Lauriente5 months ago
I always receive a smooth and flawless service
Review by Isrial5 months ago
Invoices are not sent in a timely manner. Also, they like to collect right away as soon as invoices are sent. They say they sent the invoices to the e-mail but have not received them; and they are very rude on the phone.
Review by Arielaksa Lillico5 months ago
Sentinel Storage is a great place for self storage, but the rate charged is high. Nice staff, clean building. One star was taken off due to the high prices.
Review by Warlock5 months ago
The previous owners were good, but the new owners now send out a receipt for credit card payments. When you go in or phone they are most helpful, and in a friendly way.
Review by Vindan Fossier5 months ago
total loss total loss total loss total loss total loss total loss total loss total loss total loss
Review by TonyK Bonuso5 months ago
Review by Caloyski5 months ago
A Great facility. Friendly staff. High quality service.
Review by Candie5 months ago
My overall experience has been good, but I have had some issues with the payment methods. I usually pay with a credit card online. I've noticed that the rules of how you can make a payment have changed more than once since I've been using your service. Ideally I would like to be able to use a credit card and set a payment for a future date. Not just pay now or come back later.