Very easy to reserve and to book. Dee was helpful and friendly. Facility is well organized and clean. Excellent experience.
Review by Kogumin3 months ago
Excellent customer service and great location! Donna was most helpful and accomodating. Made the experience worth while!
Review by XsSuave3 months ago
I switched to a 5' x 10' storage unit on Saturday after having given the manager several weeks notice I wanted to move to a smaller unit. She told me to go ahead and move and told me which unit to move into. When I asked to pay for the next month she said I couldn't as she still had to get approval for me to move from the head office(?). Why that couldn't have been done when I first asked for the change I dont know. Today I received a call from a different employee stating the previous manager is no longer there. This evening when I went by to drop something off at the storage I found my entry code was deleted and now I cannot get in.
Review by Gallon Berzeg3 months ago
Friendly and helpful
Review by KimchiStew4 months ago
While I eventually rented at the Fort Knox ‘sister site’ in Lady Lake, the rep at the Rolling Acres facility was extremely helpful and professional in advising me.
Review by Shef6 months ago
Fantastic, initial problems were resolved very quickly and I was completely satisfied with the personal service and attention I received...
Review by Kaycal Drouilly6 months ago
Excellent manager. Very helpful
Review by Slyvave Sachez6 months ago
I have been there 20 + years ..Donna and her staff at the Columbia are very on top of it and always helpful.You can not go wrong renting there.
Review by Wilman8 months ago
I like the storage, but the units at ground level are always dirty, can someone swept the floors regularly?
Review by Ree8 months ago
This is the best place of business I have ever seen!
Review by Giving8 months ago
I have used Fairfield Storage in VA Beach off & on for over 20 years.. always very pleased with facility which is monitored & clean..On site Mgr. Ginny Canfield is knowledgeable, helpful, accommodating & so friendly. Whether for estates, business or personal use I know my items will be safe and I will always be met with a smile
Review by Sthembile8 months ago
I like the location and the manager is great!
Review by Mrsutton9 months ago
Very nice people to deal with
Review by Mammarising9 months ago
This firm does exactly what their goal is: provides storage for your stuff .
Review by RedKing9 months ago
Lucia at the Falls Church location was a great site manager. She was extremely helpful whether it was invoicing issues, questions, move in - move out arrangements and special requests. She was always professional, friendly, and available to help a customer.
Although it was a sad note to vacate the storage, Lucia's support made the entire rental experience excellent and I would rent from her again.
Review by Sandraccio Faneca9 months ago
Excellent service, very happy!
Review by Rawley Rampello9 months ago
Fair prices, clean lot, wonderful customer service and 24 hour access! I’ve used All Points Self Storage multiple times through out the years. I’d recommend their services to anyone in need of any kind of storage space.
Once I lost the keys to my unit. The woman in the office (wish I could remember her name) cut the lock and provided me with a new one free of charge on the spot. I think she could tell I was having a bad day lol. But her kindness quickly turned it around. Lovely business.
Review by Bu9 months ago
The site manager Julie is absolutely outstanding. She is very helpful in dealing with any situation that may come up.
The site and units are well kept up and clean
Review by Seepal10 months ago
Got a 5x10, great value
Review by Nataliecx Josty10 months ago
No complications storage was secured and well maintained
Review by Batlle Beatham10 months ago
Started out ok because I was in a quick need of a storage unit close to where I was moving. I thought I would only be there for a few months but I couldn't sell things as fast as I wanted and needed to rent a smaller unit. I used my credit card to pay - won't do that again. Once they charge the card it is impossible to reverse the charges. Told if I left the unit early for a smaller unit someone else wanted I could get a refund. Not true!!! They got rent from both of us for 10 days. Charged for insurance I didn't need. Promised a refund, but never got it. Total of $45 but it's the ethics that matters. RV's and trailers were always parked right in front of my entrance making it difficult to get things in and out. There was a lot of other parking on the other side of the building that was rarely used. My side was always packed. Had to move my car several different times because cars using the driveway out couldn't get out. Mentioned it but no action. So I'm leaving with no good referral for the future to anyone I know. It was clean! Probably should have marked 2; 3 is average, expected service.
Review by Edle10 months ago
Review by Ishmeen10 months ago
Above storage area is dangerous with only one ladder available to all twenty something top storage rooms, so if someone wants to use the ladder they have to wait their turn. all bottom storage rooms were sold out, it is dangerous hot and unprofessional, my storage is their but I don’t want to even visit that place because of how bad it is. Do not do business here
Review by Sorrentina10 months ago
Review by Bafford10 months ago
I moved in, and was given a unit with a semi broken door that I was told would be fixed soon. Here I am, four months later... Every time I ask about it, it will be “moved up the priority list” but I am not actually told when the handyman will come out, nor is a new unit with a unbroken door offered to me. Also my lock had to be cut off a month after being moved in(the key broke off in the lock), making the latch of the door sharp and dangerous. I was told that would get fixed in 6-8 weeks and still, here I am... I only chose this place because it was less expensive and other friends had good experiences, but I seem to be not having the same luck.