SelectBlinds Reviews

Ordered a shade thinking it was going to be 1-5 days to be made as shown on their web site; 3 weeks later I checked on it and it was still a month out; was told by customer service the blinds are made in Asia! Credit card was charged as soon as the order was placed though; tried to cancel 2 days ago and no confirmation, called and talked with an uninterested customer service rep who stated it takes 24-48 hours to post. Isn't 2 days 48 hours?

Please make sure IF u decide to purchase from them that you order each blind separately. For one they have a return guarantee only on one item per order. So all 4 of my skylight blinds were incorrect and I can only return 1 to fix. The other 3 I can buy again at 10% off. The customer service has been nice but the return policy is not even close. It even mentioned on the website you can return if not fitting correctly.. But again only 1 return per order. I paid $500 for these blinds and now can't use any of them unless I find someone else to fix there mess. Never again and I should have used my local person. And it took 3 months to get them. I would get a new update every 2 weeks saying sorry bc of Covid we are behind. But if u were closed say u were closed. As I later found out the manufacturing was not open for a while so nothing got done. Had I known my local guy could do and I could have cancelled. So stay clear and I would not recommend. I was able to take these blinds to a local person who says he can fix them for $70 and even mentioned the hardware is cheap and for what I paid for now. I could have gotten there blinds with a better warranty for just a little bit more.. So shop and support local. Good luck and be aware on selectblinds.com.

Ordered gray blinds and received bright white. Called to say I want to return them and get a refund and was told they don't offer refunds on custom items...when by definition custom means to ones specifications...mine being gray not white! CS Rep said best they could do was give 20% off, and send new ones, but I need blinds in a room for visitors that will be here before new custom blinds would arrive...and I already ordered "custom" blinds and they sent the wrong ones, so I'm not exactly confident in their ability to deliver on their promises. Go to Lowe's and order blinds people, save yourself the hassle.

The blinds arrived and fit nicely. Installation was a snap. However, there were two issues:

1.) The product description did not include this fact - unlike a slatted blind, the tilt function ONLY works when the shade is completely drawn down. You can not have the shades tilted (set to see-through) unless it is all the way down. If I had known, I would have ordered a different product (I like to leave some window at the bottom open for a breeze without the shade banging in the wind).

2.) Using the cord as directed to operate the shade tilting function will not open the blinds more than 60%, you have to manually grasp the bottom of the shade and pull to adjust. It does not work as it is supposed to, the customer service rep confirmed this.

I wanted a different shade, one that works as advertised. SelectBlinds answer was: tough - no refunds or exchanges for custom shades.

I would recommend going with a different vendor that is more upfront about the limitations of operation and that stands behind the product if it does not work.

TLDR: poor support, use a different vendor. Would not recommend.

Select blinds is an awful company. I tried to reach out to them for guidance on an order, and after waiting for days, I basically got a non-answer to my questions. I then ordered blinds per the instructions on their website, and waited for 6 weeks for them to ship.

When I get the blinds? They're too long because I allegedly clicked "outside mount" rather than "inside mount." The picture of the product shows an inside mount, and I'm confident that I selected inside mount.

I reached out to customer service, and they replied basically saying "too bad." Even if I did click the wrong box, a normal company would offer some sort of resolution. Perhaps redo the blinds for an additional 50 bucks or something.

I had been using this order to test the concept in my daughter's room before outfitting the skylights throughout the rest of my house.

I'll definitely be choosing a different company now.

Select blinds is an awful company. I tried to reach out to them for guidance on an order, and after waiting for days, I basically got a non-answer to my questions. I then ordered blinds per the instructions on their website, and waited for 8 weeks for them to ship.

When I get the blinds? They're too long because I allegedly clicked "outside mount" rather than "inside mount." The picture of the product shows an inside mount, and I'm confident that I selected inside mount.

I reached out to customer service, and they replied basically saying "too bad."

I had been using this order to test the concept in my daughter's room before outfitting the skylights throughout the rest of my house.

I'll definitely be choosing a different company now.

The shades (Lifestyle Zebra Light Filtering) we ordered from selectblinds.com show a different product than the one they sent us. The shades on the website have a hidden bracket and connects behind the front of the header. The bracket is also shown in the same color as the shade. This is like every other shade we have ever ordered.

The shade came with different brackets in a bright white, while our shades are beige. These brackets curl around the front of the shade header and are quite visible thanks to the hooks being in front of the shade header and the bright white of the color against the beige of the shade header.

We contacted customer service and after numerous days, they said that was the only bracket they have. I asked why they show a different one on their website. They will not accept a return despite claiming a 100% satisfaction guarantee on their website.

We are trying to cancel a 3rd shade we ordered as it is still in production. They wouldn't guarantee that we could cancel it. We will never shop from this company again.

The shades (Lifestyle Zebra Light Filtering) we ordered from selectblinds.com show a different product than the one they sent us. The shades on the website have a hidden bracket and connects behind the front of the header. The bracket is also shown in the same color as the shade. This is like every other shade we have ever ordered.

The shade came with different brackets in a bright white, while our shades are beige. These brackets curl around the front of the shade header and are quite visible thanks to the hooks being in front of the shade header and the bright white of the color against the beige of the shade header.

We contacted customer service and after numerous days, they said that was the only bracket they have. I asked why they show a different one on their website and received no answer. They will not accept a return despite claiming a 100% satisfaction guarantee on their website.

Terrible customer service and unclear directions for ordering the correct product. I bought 2 sets of light filtering fabric blinds for the windows in my bedroom with an inside mount. I took the measurements very carefully according to the instructions, but did not realize until the product arrived that the window was too shallow with its molding for the inside mount bracket to fit properly. I found out later that the only way I would have known this before purchasing the product was by clicking on a tiny question mark item barely visible, on the far right of the screen.
The first time I contacted customer service I asked if there was a possibility to either exchange the product or receive a store credit. The customer service rep responded she would get back to me, but never did, either via email or my phone number. After waiting a week, I called back and spoke to another customer service rep who was curt and condescending. He told me that I could either rip the beautiful molding off my windows to fit the blinds or forget about it because there was no way he would even consider giving me a break. The phone call finally ended with repeated snide comments about how I should "just have [my] husband call back."
Thanks, Select Blinds, for your complete lack of communication, flexibility and manners. I just bought a new house and would have spent A LOT of money using your services if you guys weren't so sadly unprofessional. Good thing my friends in the neighborhood who are also redecorating won't be using your services either.... Have a nice day!

I ordered from SelectBlinds.com previously and had a good experience. Second time around, and not so good. Customer service has gone incredibly downhill. I placed my order on April 12th. Early May I contacted them to inquire since I had received no communications from them. They advised me the order was in production. A few days later, I get an email saying my item is on backorder and won't ship until June 15th at the earliest. I waited until early June to contact them again to see if the backordered item(s) were expected to arrive on time for me to receive my item around June 15th. At first the rep had no information, then when I inquired about cancelling, all of the sudden they suddenly knew info! Magic. I asked for a guaranteed arrival date since I had already been charged for the item nearly 2 months earlier. No guarantee. So I asked about cancelling and receiving a full refund. The rep said they would write the warehouse and let me know if it was possible. Warehouse confirmed via email that my order was cancelled with no other details provided. Next day I see a credit on my card for less than the original amount I paid. Can you believe they tried to keep the handling fee?! I had to waste more of my time to write them over the handling fee over an item they couldn't even fulfil!!! Unbelievable. I can't believe this company. I should send them a fee for holding my money for 2 months with no product to show for it!

Customer Service was ZERO help regarding my premium custom order. See below. This is my actual Customer Live Chat conversation with Dominique (the transcript was emailed to me by Ron). So, take your pick as to his real name. Also, notice the length of time for such a small conversation. Dominique kept disappearing during the chat.

General Info
Chat start time Wed, 27 May 2020 13:21:33 -0700 GMT
Chat end time Wed, 27 May 2020 13:46:31 -0700 GMT
Duration (actual chatting time) 00:24:57
Operator Dominique
Chat Transcript Info: Thank you for choosing to chat with us. An agent will be with you shortly. Info: All agents are currently assisting others. Your estimated wait time is 2 minutes and 54 seconds. Thank you for your patience. Info: You are now chatting with Dominique.
Dominique: Good Afternoon! Thank you for choosing Select Blinds, how may I help you today?
Me: my order number is : ********
Me: I received them last week. And put them up last night.
Me: The plastic piece, that holds the cords together, broke.
Me: Can I send you a picture?
Dominique: If I send you a photo request email, would you be able to send a photo showing this defective shade/blind for quality control ?
Me: ok
Me: I don't need the entire blinds replaced. But, the plastic piece is an essential item. So, I need another one.
Me: I just replied to the email
Me: Did you get it? I didn't take a picture of the full blinds, but it was on the larger of the two that I ordered.
Me: So, what is next?
Dominique: Thank you for waiting. I'll be with you in just a moment.
Dominique: I have sent you this photo request email. Once we receive these pictures, we will forward them to our production facility for quality control. Please expect a response within 48 business hours regarding the status of the replacement part
Me: I'm sorry, you haven't received the email?
Me: That's weird, I sent it 5 minutes ago.
Me: So, I have to wait 2 days to get a response on how to get a replacement part? I'm sorry did I contact the wrong customer service?
Me: Hello?
Dominique: Thank you for waiting. I'll be with you in just a moment.
Dominique: The email has not come through yet. Our system updates every 30 minutes so once the photo is reviewed we will submit a parts order for you
Me: Well, this is less than an efficient process. Just to recap... I got my blinds 1 month later than I was originally told, and now I have to wait to get a broken part for my bran new blinds? That's... not exactly as I hoped.
Me: I'm going to fill out the review email I just received.
Dominique: May I assist you further today?
Me: Haha. Frankly, it sounds like you can't. :)
Dominique: Thank you for choosing Select Blinds! Have a great day!
Info: Thank you for chatting with us.

BTW, Selectblinds.com asks you for a review of your product to put on their website. Apparently, they won't list negative reviews. Every time I try to post the negative review, I get the following picture. Seriously, this company is SHAY-DEE. (That's "Shadey" with emphasis.) :)

I have a problem with my blinds from the first day. Due to the coronavirus I was unable to make a video of the blind malfunction?
The movie is too big to send through an email.
Getting the run around when asked to give me and address so i can send it tot hem.

i was never so amazed with any online shopping experinece as this one!!!! so smooth! so easy! so inexpensive! just simply wow!!!

So,I've bought close to $10k worth of blinds from these people for two houses, all motorized. Ten days ago, one of my blinds stopped working even though it was fully charged. I call, they say send a video. I send a video, their server rejects the size (29MB). They say can I post it to YouTube. I post to YouTube, they say they can't access it. I chat, they say send the video again, I send the video again, their server rejects it. I call, they say try again. I send again, they say they can't view it because of the format (.MOV) can I send in another format (.mp4.) I send video again, in .mp4. They email back, they can't view it, can I post it to YouTube and send them a link.....ARGHHHH. It's 15 emails back and forth and I feel like I'm dealing with kindergartners. These people are seriously deficient.

An update: I contacted Mark at his email address. I sent him the video of my defective blind. I received a reply from someone within, I assume, his team and they sent a new motor. No instructions on how to install the motor but I had the skill set to swap out the bad with the good after a few trials and errors. While I'm satisfied with the outcome, they only get a 3 star because of the hoops I had to jump through.

I ordered a pair of blinds for my office at the hotel. After wondering why it was taking so long I checked the status of my order to see they pushed it out a month. I understand that their plant was shut down in CA due to Covid-19, but I needed blinds. I contacted them and they said they would cancel and reimburse me. After a few days I noticed no credit was given. I called and they told me that I was not "guaranteed" a full credit and that magically my order is being made. I already bought blinds elsewhere after waiting a few weeks for SelectBlinds. And they told me I should read their terms of service and will only refund 80%. They also informed me that if i dispute then I will have to wait and will not get anything back.
This obviously is a company of low morals and one lacking an ethical standard. They should receive a negative 5 star rating. I will obviously be passing along to other hotel General Managers, General Contractors and people I connect with in the industry to let them know this is not a place to do business with.

I followed the directions for measuring and after speaking with someone both by chat and phone, I placed an order in early February. Then the wait began. Finally we received it and my husband opened the box with the parts. We were missing 5 pieces. We were told they were back ordered and we should have them in a month. We were in a rush for this so I tried to cancel my order but they wouldn't let me. From my go round about that, it is worth noting they do not accept returns. The month came and went and no word. Finally I called again and was told they would be shipped out. After waiting weeks, we got some of the parts, but again some were missing - the ones we needed to hang it. Spoke with someone again (working from home due to virus) and got the rest of the parts just over a week later.

Finally opened the blind to put it up and discovered the bottom edge inners were one inch shorter than the blind on both sides causing the material to crimp down around it and leave a small hole and creases. That doesn't even include the fact that it was nine inches longer than we needed. Tried again to return it and they said that is how they make them and would do nothing for us, not even remake it. After all this, we were finally able to hang our blind, just about three months to the day after it was ordered, with it sticking out over 4 inches on both sides of our window. Oh, and the entire edge of the blind itself is creased and looks bad, and one to the pins on the valance is broken off and I'm not contacting them anymore - I'm sick of it. Sure wasn't worth nearly $300.

Customer service people are very nice, but the company is horrid and management won't do a thing to help their customers. I can't even find how to get off their constant e-mailing list. There is no place to unsubscribe. I would not recommend this company at all. Another point to mention, I read their reviews on their website and tried leaving one myself. They deleted it.

This company is horrendous. I ordered 7 motorized blinds from them two years ago. ALL of the motors stopped working within six months. After MANY hours on the phone, almost three months of waiting, and a sheet hanging over my exposed window with the dead motor, (and a lot of runaround and a negative review on a site they don't manage), they finally sent me a replacement for the first failed one. Then the rest of them stopped working and they want me to send them a "video" of EACH BLIND- SIX videos- that is not working. Um, they DON'T WORK. WHY would you ask for 6 videos of 6 identical blinds that are just hanging there? This is their routine. They are crooks and I would NEVER buy anything from them again. Instead of providing replacements or acknowledging their faulty products they teach their reps to spend hours on the phone giving you a runaround with the goal being that you will just give up. They are an extremely unethical company. I would advise anyone wanting motorized blinds to steer clear and buy them from somewhere else. This company is the worst, hands down, that I have ever worked with in my entire life.They will not honor the warranty and almost seem to take pleasure in making ridiculous demands instead of trying to fix the problems.
4/11 Me: I ordered multiple blinds (7 in total) from you in 2017. ALL of the motors failed within the first 6 months (no it is not the batteries or wands) and I have been unable to open and close blinds for two years. How do I get replacement motors and are they covered under warranty? I would have expected more from a company that charges such high prices for the blinds to begin with. Please advise.
4/13 Them: We are sorry to hear of this issue you are experiencing with your products. Since this isn't necessarily an issue you can capture in a photo, would you be able to send a quick video showing the defect so that we can better assist you? Please also confirm the size of the product on your order this is in reference to.
Please do a video for each product not working.
4/13 ME: I ordered 7 blinds. 6 out of seven do not work. The one that does work was a replacement sent by you.I don't see the value in sending 6 videos of blinds with dead motors. They just hang there and the MOTOR DOES NOT WORK.
I need 6 replacement motors for defective products. I have tested them all with the wand that operates the functioning one and they DO NOT WORK. I suspect the whole batch of motors was faulty.
Them: If you can take a video showing you are trying to operate the shades, that would work. Please also confirm the sizes of the shades defected. If you have any other questions or need further assistance, please feel free to email us back, live chat with us, or give us a call at the number 888-257-1840 and one of our knowledgeable customer service agents will be happy to help you!

As you can imagine,in the end, no replacement motors or blinds, so $2500 later I have 6 out of 7 blinds that do not work and never will unless I hire someone else to replace motors.

I placed an order on4/22/2020
Got order confirmation and didn't notice until
4/26/2020 that this item wouldn't ship until 6/1/2020. It was a basic roller blind with no customization. Email feature on website wouldn't send so I had to chat , I asked to cancel my order. They tried several ways to get me to keep my order ( longer warranty , discounts ). I told them I needed the item and a moth and two weeks was unacceptable, i need the item and can get it faster from someone else. Again I asked for cancellation and refund and was then informed they don't refund "handling ". And they would try to cancel ! Frustrating ! If the were handling this it would be shipping !!!
Waiting for an email confirmation of cancelation. If you need your item use another site.

I bought one of the cordless bamboo blinds in September of 2019 and I loved it, so I can back to buy more the rest of my house and they quality is no where near the same! The brackets they came with were different so instal was slightly harder. They do not go up and down as smoothly, and get stuck. And the corners on the top wear not attached so they flip out and look broken.

Unfortunately I would no longer recommend these.

They make a mistake and wont fix it! Gave them a description and measurements and sent them pics and they cut all of them 2 inches short. They're to stupid!

Order was delivered in a timely manner, product was as described, product was easy to install, and very pleased with the look. I would order from this company again.
As i am having difficulty with another online company, (not receiving product, only email to correspond) Select Blinds has a contact number.

Don't know if they spam or not. But I've used the site twice for ordering blinds and the service has been good. Good quality also.

Ordered a blind from these guys. (Order 6337705) Received the blinds and the end caps don't sit flush on the unit. I call them and they offer to send new end caps. I mention that the end caps wont sit flush even if they send a new batch as the internal structure wont let it happen. I also mention that the color of the plastic parts is different than the rest of the unit and that I want to return the unit for bad quality. They mention that that is not possible. I tell them that I will then do a charge back and at that point they tell me that if im doing that that they wont help me at all (Like a threat). So their only solution is to send new endcaps that wont sit flush or suck it up.

Therefore I went the chargeback rout. What gets me is the attitude of customer service.

I ordered 4 cellular shades for windows and 1 vertical cellular shade for a sliding glass door. The blinds were well packaged and arrived on time. Installation took some time, especially for the vertical cellular shade. However the continuous loop cords for 3 of the blinds were too short - by 7 feet! This is where I began to get the runaround from customer service. I called customer service on a Saturday and requested longer cords but it was not until the Monday nine days later that the replacement cords were shipped to me. When the cords arrived there were only two cords, instead of three. Plus one of the two cords was the wrong color. It was brown instead of white to match the two of the blinds that I ordered. During each of my phone calls I asked to speak with a manager. I was told that a manager would get back to me in 24 to 48 hours. I thought by the end of the day would be reasonable. I was given the "24 to 48 hour" refrain on Saturdays as well as weekdays. I never received a call back from a manager. After several days, I received an email from a manager regarding the multiple errors on my order. Eventually the replacement cords in the correct number, color, and length arrived at my home, but it was 30 days from the date of my original order. To the credit of the manager I received a financial rebate for the turmoil and delays I experienced. My conclusions: decent product; lousy customer service.

Select blinds sent me the wrong blind. They will not replace the blind or credit my money. They have my money I have no blind!! Do not ever order from them they are a dishonest terrible company!