WAITED OVER 2 WEEKS FOR KEY2 LE CASE. WHEN IT ARRIVED IT DID NOT FIT! HEADPHONE JACK DID NOT ALIGN. CASE IS USELESS. I SHOULD NOT HAVE TO MODIFY THE CASE IN ORDER FOR IT TO WORK. THEY DID OFFER A REFUND. WASTE OF MY TIME!!!!
Review by Lelee Sigurjonsdottir9 months ago
After ordering my latest product from this "company", I contacted them to advise them that the website was inaccurate and to see if my particular case was available as it was CLEARLY SPELLED OUT IN ITEM # 6! The agent was rude which of course led me to start typing a retort. Agent hung up chat on me before I could even respond. I offered another chance for customer service, through a return request, to contact me. This was not only explain the treatment I received, but also to hopefully help them identify a problem employee. They have lost a 10 year customer and I will be making sure everyone I know is aware of how poorly a company they run and their obvious lack of understanding regarding the term customer service. Run like hell! There are cases that are equal to them I am discovering. If I caught my employees behaving like this, they would be FIRED! Shame of it is, an apology and a conversation would have prevented any of these reviews that I am now in the process of posting. Buyer Beware!
Review by LearieAnn1 year ago
Garbage, holster clips break, company says lifetime warranty but once they replace their poorly made product once and of course it breaks again they say too bad they already replaced it. I ended up going with SupCase Unicorn Beetle case and holstet combo, more rugged and much better quality over Seidio for LESS money! Nasty and rude customer service - keep your seidio junk mailing it back today!
Review by Wintana1 year ago
Great products and they back them up with solid warranty and customer service.
Review by Kenzo2 years ago
Update of the following review: After I faxed this review to the company president, the situation was corrected within 30 minutes, with a notification that the item in question was to be shipped, with a follow on message that it had. I applaud the company for their immediate action in taking care of the situation. As mentioned in my review, Seidio makes very good products, which I would recommend to anyone.
I would suggest that anyone ordering from Seidio be careful when ordering on line and verify any promotions appear on the checkout screen.
SEIDIO, Inc. - An example of an asinine company policy, poor customer service, and me being anal about poor customer service.
This is prime example of how a company that produces a good product can destroy customer loyalty and lose business over following a rigid policy that doesn't put the customer first, especially when it involves very little money or effort, in this case, it was over $5!
While some of you may wonder why I would bother with fooling with a situation that involved such a trivial amount of money ($5), one of my pet peeves is companies that implement practices that abide by a rigid policy that doesn't give an employee the discretion to make a decision to keep a customer happy, in particular when the monetary implications are trivial and the facts that support an exemption are so clear.
In this situation where I was ordering a new product online from Seidio, the Samsung Note 8 case that was made available last Friday, they offered a promotion with the case purchase of a screen protector for free. The primary option and order entry panel required the entry of the promo code for the free screen protector, which I entered and would assume would be carried over to the order processing panel.
Well, when I went to the checkout and billing page, I assumed (obviously wrong) that the promo code would trigger the inclusion of the promotion on the order, which I came to find when I got the email order confirmation was not included on the receipt and order authorization.
Given I wanted to get a second case for Joann's new Note 8 as well, I decided to order another one on Sunday. Low and behold, when I went through the same order procedure, I found out that the promo code needed to be entered a second time at checkout. I subsequently cancelled that transaction and emailed Seidio via their customer service email account on Sunday that the promo code was not carried over to the checkout for the item and not included in my original order, and requested that they include the free promo screen protector.
I got an email this morning confirming the shipment of only the Note 8 case, and no screen protector.
I spent considerable time this morning using their chat facility and got the response, after a back and forth for 15 minutes, that they would send the free screen protector but would charge $5 to ship it (there was no extra shipping cost if it had been included in the order, which I had assumed was in the order).
After a phone call to their customer service center and talking to a service rep and then his manager, I got the same answer. Since I had not entered the promo code on the check out screen (even though I had done so the order specification panel) It is company policy to charge shipping on the free item.
I can understand that position as a general rule, but in this case when they had my email mentioning the problem prior to shipment and within a day of ordering the item, the fact that they would not waive the $5 shipping charge is absurd.
Now when I get the shipment, I will return it, they will have to restock it, and give me a credit, less any restocking fees that they deem appropriate. Regardless of the cost for the time they took this morning responding to my request, the cost to issue me a RMA, the cost to receive and log the return, the cost to restock the item, and finally the cost to issue me a credit, this company, Seidio, Inc., decided to hassle me over a simple $5 charge,
Any reputable company with common sense would make an exemption from general company protocol.to waive this trivial fee.
My successful career in sales and marketing management with a very large corporation centered around empowering my employees to make common sense judgements and exemptions unique to a customer request, within the general guidelines of the company. This Seidio situation was an example of the absurdity of a company not empowering their employees to make a simple and straight forward exemption to a general policy.
Review by Bashill Voroneckis3 years ago
I ordered a Dilex Combo case in Amethyst for my Droid X2 nearly three months ago and just got an email two days ago explaining that my order was being cancelled because the product had been on back order for so long. If my phone is so out-of-date (it is less than four years old, so old for a smart phone but not ancient as far as phones go) that a case listed on SeidioOnline could not be obtained to fill my order, then it should not have been listed on the site. I contacted the customer service a couple of times over the three months I waited, and they were unwilling to even give me an ETA for when my order would be filled. I am sure my experience would have been marvelous if I had gotten an in-stock case, but nonetheless my experience was what it was.
Review by Sebanya3 years ago
I was worried about putting my iPhone 6+ in a waterproof case for our rafting trip, but this Seidio worked great. The phone stayed dry and the bright color makes it easy to spot in a bag of gear. I like the extra protection the screen cover provides for day-to-day use as well.
Review by Nebela Signer3 years ago
I love you guys! I keep coming back to you because you make the best holster/cases! And I'll continue to!
Review by DeRecko3 years ago
Ordered product on 7/24, this is 8/5 and there is no status update in the tracking process. Very frustrating that Seidio decided to ship this order with USPS yet my previous order, 1 week prior, showed up in 4 days from order date. On that order Seidio used FedEx ground. I phoned Seidio, spoke with a rep and all I was told was "I must deal with USPS on that one". Really?
Review by Sharks3 years ago
I am a loyal repeat customer that buys the Seidio combos for all of my companies cell phones. They are durable and don't break like the others I have had before. We had one clip break (grabbed by the seat) and Seidio replaced it at no charge without any argument. I have recommended Seidio to my friends, many of whom have purchased them, and all of whom have been happy with the product!!
Review by Cherlon3 years ago
After three years I finally broke my holster. The new one I got is great. Now, I just need my HTC Vivid to last another three!
Review by JeanieB3 years ago
Thanks for a great product, I have used the holster with my last 3 phones and just replaced one I broke when I caught it in a door closing, even then it was mostly intact and I have converted the left over part to a lanyard for my phone. I would not hesitate to recommend these to anyone, I have issues with a larger phone that it will either fall out of my pocket when I sit down or be too big to sit comfortably so the holster is a perfect solution for me.
Keep up the good work and I look forward to getting a new one when I change phone next.
Review by Snarl Nenada3 years ago
Is been 5 weeks and still don have my phone case I'm still waiting on my 56 dollars cell phone case worse service ever
Review by LisaR Siwji4 years ago
Case is thicker than any other case I've had from Seidio, I am unable to plug in either of my $200+ headphones, because the hole is too small on the case. Other than that it looks like it would offer good protection. Overall, not very happy though.
Review by Steel4 years ago
I ordered the Convert combo for my IPhone 6 on Amazon, and had to order the Mount kit directly from Seidio. All good except this: The Seidio site and Amazon both fail to sell extra Convert holsters, so that I can just snap my phone into different holsters. Please recommend remedy besides buying several Convert Combos. Thx
Review by Sobhia Ducar4 years ago
Online ordering process: quick, clear and concise.
Product: exceeded expectations.
Review by Mynt4 years ago
I can't review the case because I haven't received it yet.
Review by AmeetaChand Derrow4 years ago
Broke holster getting into car. Went online to Seidio and ordered replacement holster. Arrived in 4 days. Great serviice
Review by Faraan4 years ago
I've shopped Seidio for years and have always been satisfied with the selection and fast delivery. I don't shop anywhere else for my smartphone supplies, even old BB supplies are available. Shop with confidence.
Review by Fiene4 years ago
I ordered the case and waited patiently for it to arrive! When I got it, it was easy to put it on the phone and it has exceeded my expectations. I dropped my BlackBerry Classic a few times and the case has saved it every time! If you do not mind a large, bulky protective cover then this product is the way to go!
Review by Beinhor4 years ago
After being sent the wrong color case (mistakes happen), I then found myself I could not remove from my phone. I scratched my phone and the case in trying to remove it. Was promised a replacement case that finally showed up two weeks later after repeated phone calls. I sent both colors back and never received a refund. I was so disgusted with the lack of a semblance customer service from this company that I didnt even complain. The $35 to be rid of you is worth it. They lost a long term customer forever.
Review by Urudhdbr4 years ago
My online experience was excellent.
Review by Lauriana4 years ago
I have used a few other accessories - not one comes close to the ingenuity, detail, and commitment to quality as the Seidio products. I would love to see the customer service side - communication and respect for the paying customer become as strong as the product side. Would still recommend the products to everyone.
Review by BluePanda Sarcletti4 years ago
I brought a case for my new phone and it works just fine. The only thing that would make it better is it there was no space where dust could get in between.
Review by NeilH4 years ago
Ordered my case 10 days ago. Order status says it is still processing.